CarMax

I was shopping for a car, waiting for them to tell me my trade-​in value. While waiting 60 minutes for the trade-​in value, I was looking at the car in asking questions of the sales agent. I go back to their office to talk about financing and next steps, they had sold the car from right underneath me. Terrible customer service selling a car when someone else is looking at it.
They obviously do not want your business.

Just had a great experience at Carmax, in particular with Mr. Mark Tobias. He got my vehicle appraised quickly, they offered a fair price for it, and I left with a check.
I am not presently in the market for a replacement vehicle and Mark did not try to hard-​sell me one. He did relay his considerable knowledge very pleasantly for my future use. Even my friend who is super into cars & trucks commented positively about Mark, saying he is someone he would remember to deal with at Carmax in the future.
Finally, the employee who processed my title & check, Murielle, (sry might be spelled wrong) was extremely efficient & pleasant.
The whole transaction was easy & fast, and much better than trying to sell it privately, dealing with phone calls & visits from strangers.

I had a great experience at CarMax in Davie. Took my car in on a Monday and the appraisal took less than 30 minutes. I decided to sell and brought my car in on Thursday afternoon and the entire process took less than an hour (most of that I was cleaning out my car).
I highly recommend. Sean and the very helpful lady in the business office were amazing to work with.

Sold my 2008 Ford Escape to Carmax.
Excellent experience, I didn’t have people calling to see the car and most don’t show up anyway.
This wAs great.
Done in about 1.5 hrs.
They didn’t sell it on their lot, I wonder where it went?

Bought a used vehicle in July.
3 days later, back to the shop for repairs.
7 days in the shop, lots of repairs done, but not what I brought it in for.
Loaner with no air conditioning.
Third trip to repair shop.
Same stuff still wrong.
Leave on vacation, two weeks.
Get home, car still has problems, but now past warranty.
Bad vehicle, bad service, terrible experience.
Trading the car in at a different dealership & glad to be done with Carmax for good.
Beware.

I’m not the kind of person that likes to give out 5-​stars. Not because businesses don’t deserve them, but because when I do, I want it to mean something.
Kirk at CarMax sold me a car long before I chose the one I wanted. Normally that would sound like a bad thing, but in this case, it was not.
I’ve done business with other CarMax locations in the past, so I was familiar with the model. Even with a solid business model, a bad apple can ruin an experience.
Kirk gave me a call shortly after I required a drive and before getting into anything about the car he asked questions about me. Not questions like «what’s your credit score, are you paying cash, and what are you trading in.» Instead they were strange questions like «what are you looking for in a car?» and «if you don’t like this one, how fast do you want to buy? Would we have time to find something else?» and – this is the critical one – «did you have any questions for me?»
On my first test drive, we got back to the lot. Kirk looked at me and said, «I’d ask what you think, but my guess is you don’t like it.» He was right. Nothing wrong with the car, I just didn’t feel it.
I was pretty disappointed. I had been researching for a long time and thought I knew what I wanted. So Kirk offered «can I have you look at a couple others?» My experience at other CarMax locations has been; the next 15 minutes are pointless wandering around the parking lot.
Since I had 15 minutes to kill and Kirk had been so professional up to this point, I indulged him.
He had a plan. (And if he didn’t have a plan, boy did he fake it well.)
We walked by three very specific options where he questioned and gauged me on each. We then went back inside and did some searching online. Arranged for another transfer, with him reminding me «if you don’t like it, don’t worry. Let’s just see how this one goes.»
All of this is to say, the commercials and stories you hear about the CarMax difference were true in this situation. Kirk knocked it out of the park.
He did guide me to a car; I would have never found on my own. I’ve been driving it for two months now and still really enjoy each time I get in.

My experience went from great to worst, I purchased a 2014 xjl jaguar on Augest 8 2015 with 2049 miles, upon my test drive the car failed with a dead battery two blocks from the dealer ship, so I really never got to drive the car on the highway, my salesman assured me that all problems would be addressed, three days later I purchased the car for 64,000 cash, & proceeded out of town for three weeks, upon returning I noticed antifreeze so I took the car to alpine jaquar for work to be done under the warrenty, while there I asked about the shimmy vibration I had, told me that I would need a balancing & that carmax had the wrong weights on the tires, soon after I get a call for the service writer that I would require a road force balancing at an additional cost of $ 110.00 at this point I had no choice. The road force test came back with rr 45 lr 46. Rear tires
Normal tolerance is nothing over 23
Fronts were lf 24 rf. 26
So they said you must go back to carmax as I did I seeked out the service manager Gerardo blandino, I made an appointment for 8.15 am
He never came out to greet me till 9.30 at this point I was boiling ‚
I showed him the paperwork from jaguar that this car was out of tolerance, he told me that tires were not covered under the warranty,
I explained I bought a certified car with 2049 miles on it ‚
He said he would look into it, with jaguar at alpine & perilli
Long story short they will do nothing he said I bought a new car that should be driven more, or pay for new tires on a new car I just bought.
I have contacted my sales man & kassey at car max corporate.
These people are really bad news once they have your money.
I’m very disappointed I would never recommend this service manager.
Wake up corporate & look at how your service managers treat your customers. Feel free to contact me to resolve this poor business practice,

My trucks fair market value is around $ 8k, fair trade in is around $ 5k. I was expecting carmax to come in around $ 5k witch I would have taken. Just out of the convenance of not having to sell it myself and dealing with the dmv. Carmax came in with a way low offer of $ 3k. It flat out offended me! Do you think I’m dumb? Plus after looking at carmax inventory compared to my truck. Carmax would have priced it at $ 10. The profit margin is just greedy. I can’t beleve you guys are still In business. What kind of idiot falls for your scheme? When my appraisal came back it said in big bold letters «we want to buy your car!» Under it said «for $ 3000»… of course you do! Before this I thought carmax gave honest prices for cars and sold cars for honest no haggle prices. After my experience I realize that they are nothing more than the common Craigslist con artist with a fancy building and signs. Why did you even waste 45min of my time «looking» at my car just to low ball me? Oh I know why so I’ll spend the time looking at other cars in a pathetic attempt to get me excited about another one, jump into something without a clear head. You prey on the working class of America. You are not a business you are a Scam artist!

Carmax ended up having my car for two weeks and they still admitted to «forgetting» to fix an issue I was having with the key. I have to wait another week for a key to be ordered and then come in yet again to have it configured. Not only that, but the day I got the car back from service the screen says YET AGAIN «service now». This is hopeless and Carmax say I cannot have any additional warranty even though they had the car in their possession for most of the 30 day warranty period.

My transmission failed for the second time so I headed to CarMax for a quick & simple solution, which is exactly what the experience proved to be. We worked with John Ritter who has a lineup of sales awards on his desk & he deserves every one of them — not because he’s a crafty salesman, but because he was kind, respectful and didn’t apply an ounce of pressure during the process, even cautioning me when I started looking at cars outside of my budget! Great system, great selection and, most of all in our case, outstanding service from a very good guy. This place is to traditional dealerships what Über is to taxicabs, I won’t likely shop anywhere else.

Fucking operator hung up on me 4 times and rudely interrupted me while requesting a service appointment after buying a car and a 3000 $ warranty! Low class and completely unprofessional not to mention quite stupid personal. I will never return to carmax or ever refer a customer and if anything will publish what they did to me to multiple social media outlets to prove they only answer a call when they can make money and they are SHIT when it comes to spending any ESPECIALLY! When as I bought the damn Warranty in case something happens. Thank you carmax for WASTING my money and ripping me off with a shitty car that breaks. I hope you all drop dead.

I visited Carmax in Davie, Florida today to have my car appraised. My experience was exceptional. I was met at the door by a smiling representative who was sincerely interested in making my visit successful. There was no rush to put me through the process nor the normal car sales person pressure. Make sure that you request Miranda to assist if your visit is during the weekend hours. You will not be disappointed.

I have to say that this was the best car buying experience that I have ever had.
I found the car that I wanted on the CarMax website. It was in Atlanta. I called CarMax and spoke to Jeff. He was very helpful. I paid to have it transferred to Davie.
When the car arrived to Davie CarMax, I met Jeff looked at the car, took it for a ride while they were appraising my trade in.
Very happy with the trade in appraisal. They offered $ 3000 for my 2003 Dodge Dakota pick up, which had 160,000 miles on it, a blown head gasket, a missing headliner and a cracked back window.
The car that I was buying was a 2007 Dodge Magnum R/​T fully loaded for $ 17,000 with about 38,000 miles on it. Brand new this car with all of it’s features would have cost $ 35,000.
Deal done, I was in and out in about an hour and a half. pleasant experience, no headaches.

I had a gentleman named Al Alaro and he was wonderful really sweet and didn’t treat me like I was just another customer. Didn’t push me or bother me with any other car and just let me shop on my own but was right there if I had any questions. I was in and out in no time with a new (to me) car. He even cleaned the car because he knew I had a baby all the way inside and gave me a full tank of gas :)

When I was in the process of turning in my leased Toyota and getting a new car, I went through about 1000 possibilities before making a decision.
When I finally decided on a new Honda lease, the sales manager at Honda recommended I come here for my lease buyout since Carmax would give me a higher appraisal. Having positive equity on a leased car is rare and I was determined to get as much as I could for the down payment on my new car.
I came in and had my car appraised on a Wednesday in about 30 minutes, quick and easy. I hung onto the offer (which I was happy with) while I continued to deal with Honda for my leasing process. While this was happening, the offer was «expiring».
I went in on the day the offer was set to expire to sell with reluctance, since my new car was set to come in 2 days later. I was asking if they could extend the appraisal offer for 2 more days to meet me. I was told by three different people (the original sales woman, the appraiser, and a business office associate) that the offer would stay the same 99% of the time unless something major happened. An accident, rock hitting the windshield, driving 1000+ miles, etc. None of this was going to happen to me in the 2 days (and didn’t) so I decided to take that chance since I needed a car to drive until the new one came in and was guaranteed.
I came in on Friday (finally) to sell and had to be re-​appraised since the other one had expired. I waited again while the team appraised the car. I see the paperwork when the guy comes in at a full $ 500 less than the original offer and my blood pressure went through the roof. I immediately started to lose it and asked to speak to one of the three people I had been dealing with before and refused to accept the lower offer, needing to know WHY.
I was told by the senior buyer Andrew that apparently the first appraiser last week had failed to notice some of the frame repairs that had been made under the hood and now the second appraiser had, hence the lower offer. I informed him about the three people telling me about the 99% I was told and the fact that I was ON MY WAY to pick up my new car, and that I needed that $ 500 for the down payment, not knowing what I would do without it. It wasn’t my fault that the first appraiser missed it. If I had sold the car on Wednesday, they would have given me the $ 12,500 appraisal no problem. If they’re not training all their appraisers the same, not my fault. I had to crush some skulls to get it-​but at the end of the day they honored the $ 12,500 appraisal rather than the $ 12,000 since it was their own error and nothing of my fault (I didn’t damage the frame in the last 2 days).
I then took the paperwork to the back office where I signed a few forms transferring the buyout of the lease to Carmax, gave them the keys, and got a check which I immediately deposited into my account to give to Honda. The whole sale process is very easy and quick if you’re happy with the number they give you-​I just had to fight to get what was rightfully mine which took longer.
At the end of the day I am happy with the sale/​transfer of my lease here. It was relatively easy once I got the number I wanted. However, if you are working with another dealer on a sale, don’t come in for the appraisal until you’re almost finished because letting the deal expire was more trouble than it was worth.

I sold my car to Carmax a 2011 Toyota Avalon Limited with only 22k miles, the local Toyota dealer offered me $ 17k, Carmax offered me $ 5k more! No brainier I sold it to Carmax, the process was quick and smooth!

Granted the website is very friendly and the facility is clean and organized, I could not believe the rudeness of the sales rep Marcus! Went in and it seemed like I was more of an inconvenience for him. He was more interested in his phone then paying attention to the client he had sitting at his desk. Will not be back!

Well I have been attending Financial Peace University with Dave Ramsey which seriously it should be a required course. I highly recommend it for everyone. First off, you can take the class just for the comedy. It is $ 99 and I can guarantee you that you will learn far more than you thought. You can google financial peace university and see where it is offered in your area.
Whether you have debt or not, you will learn so many different things that make so much financial sense that you wish you knew sooner and will be invaluable.
With that being said, I have been contemplating getting another vehicle and getting rid of mine before it hit 60K miles because I know at the 60K point when the warranty kicks out– the depreciation is high. So I strolled into Car Max waited about 30 minutes for a written appraisal. Having some background in the car business, I was not friendly with the sales man so after he saw I wasn’t fallin for the tunnel, he left me alone in the waiting area of the lobby. The waiting area has a television and two drink snack vending machines (even if one didn’t work) and an ice cream machine. thought to myself if the offer is close I will sleep on it but I expected it to be ridiculous and that I would pass it off. It really exceeded my expectations, to be honest. I took it to AutoBuy 1500 Belvedere Rd
West Palm Beach, FL 33 406
in West Palm Beach who «pays the max» who told me that «carmax made an aggressive offer» and that I should consider taking it. Well here is what you don’t know, I have background in cars myself and will probably re-​attain my dealer’s license in a few months. So I knew, that indeed it was an aggressive offer.
I took the car back on the 7^th day because you have 7 days to take the offer before the vehicle has to be re-​evaluated and within about 60 minutes, it was bon-​voyage to my truck. They called my back, got the pay off, and then I signed it over. Honestly, I am sure I will miss it a little but it is just a «thing and I know I am .not going to miss the payments for sure. I had about 2 minutes of sorrow and lots of joy!!!
Thus, I would recommend just giving it a shot. You never know– if possibly you may be interested. I was pleasantly surprised! The AutoMax appraiser said that they may have a demand for selling those vehicles. Who knows but Bön Voyage — it’s been real and points for Car Max!
To get the 5 stars though, I would need to have gotten the vinegar and salt chips out of the vending machine that I wanted, plusher cozier furniture in the lounge, and a courtesy cup of coffee. A little pampering goes a long way. especially for us women :-) !!!

This review is for selling my car. I sold my 2006 Escape (paid off) to Carmax. The process was fast, easy and I left with a check in hand. The process took about an hour and a half. I dealt with Davor who is a great guy and I recommend working with him.
I contacted CarMax online to set an appointment. Drove in, met Davor, gave him my keys and waited for my appraisal. Got $ 100 less than Kelly Blue Book trade in value.
Could I have gotten more selling private? Yes. Would I have to deal with flaky, shady people and upset to my schedule? Absolutely.
This was easy, and I got what I expected. They give you a fair price for the hassles you save. Do your homework and be realistic. Oh and be sure you have a ride home, they don’t have shuttle service.
Best move I’ve made in a long time. Thanks CarMax!

After a really bad accident where my car was totaled (and no, I was not at fault), I needed to find a replacement vehicle. I’ve always had new cars, but this time around I couldn’t afford a new car price. Enter CarMax. I had several key features I wanted in my next vehicle (namely leather, a navigation system and XM radio), so I used CarMax’s very handy website to search for cars that fit my criteria.
I visited several stores, equipped with a list of each vehicle I wanted to test drive. At this location, I brought a friend of mine to check out three cars, and was helped by a very friendly salesman named Saffeek. We got along well, especially once we found out that he is a high school chemistry and math teacher (my friend and I met when we worked together as teachers… I’m no longer in the profession though). He was polite, helpful and patient with me.
I ended up purchasing my car at a different CarMax location (closer to home), so I regretted that I could not help Saffeek earn a commission from the sale. But I would highly recommend working with him — he’s knowledgeable, friendly, and I’m all about supporting a teacher!