Dunkin’ Donuts

The only reason this DD got 3 stars is A: because it’s Dunkin and B: because they are 24 hours which is really great. I live nearby and come to this one for big“ger” orders when I have early team meetings. One of the managers Sameeka was rude the first time I came in and told me to call ahead next time. So, I did and decided I’ll give it another shot. Well I was put on hold for 5ish minutes and then the guy who took my order I think was still half asleep. Sameeka was there again and was RUDE again. I asked her for her name this time so hopefully another person in management can talk to her about customer service. Maybe she’s tired and needs to sleep because every time I’m here she is grouchy and makes me not want to come to this location again.

DO NOT GO HERE after their peek hours they are so slow, I waited in their drive they que for over 15 minutes for an ice tea and doughnut, ever since I stopped taking morning classes and take them in the afternoon it takes 3x longer only go in the morning they are a lot quicker during their earlier day parts after 1 pm it’s very slow service plus they made my ice tea sweet when I asked for it not sweetened

Awesome Dunkin Donuts we go at all hours of the night because it’s ²⁴⁄₇! Great customer service and breakfast food items are wonderful, hot, and fresh. Only reason I didn’t give it 5 stars is because after 12am — 7am they have limited options on the donuts. Overall it’s good and local!

manager is super rude to employees. they seem miserable and only smiling because she has a stick up her ass

Unfortunately I have to get my coffee here as I work closeby… I always purchase a combo meal and have to find a seat that is usually occupied by a smelly person that has not purchased a drink and is only there for the free wifi

I stop at this DD 2 – 3 times a week on my way to work. I like the quick service and good coffee. The donuts are always fresh, and I like the breakfast sandwiches too. The staff at this location is very friendly, despite taking on a busy morning rush of customers.
My only complaint would be that sometimes they don’t have decaf coffee already made, and sometimes when I use the drive-​through, my «decaf» coffee isn’t decaf. When this happens I wind up with a racing heart and feel pretty ill for hours. I think that’s a training issue that could be better emphasized.

If I could give it zero stars I would. The worst worst worst service. First I waited about 3 or 4 minutes atvthe counter before anyone ever acknowledged me to take my order. The dark haired girl with glasses was utterly useless. I asked for a dozen donuts and she kept talking to other employees and interrupting my order. Then asking me again what I wanted. I finally just walked out with nothing. I rather take my business elsewhere. Theres a better one on University near Griffin.

STAY AWAY FROM THIS PLACE!!!
I’ve tried them several times for simple Iced coffee.
And they always mess it up. Last night it was burnt, old and bitter. The day before it was watery. It doesn’t matter what drink I order. They are all rude and condescending when you tell them it’s wrong or taste horrible.
This is the only D&D I ever have problems with.
I was greeted with a «What do you want?!» Over the intercom in the drive thru. After I placed my order I was told «Never mind just pull to the window.» I could tell Erika was in no mood to be at work. After I received my drink and quickly drove off to get away from her. I took a sip of my Ice coffee and had to spit it out as it was too nasty, old and bitter.
I went to the next D&D off Stirling and 68^th to see if they would exchange it for me and I was told «NO!, We are a franchise and do not fix other stores mistakes!» and was told to drive back to that one. Even after I showed them my receipt!
I just threw my drink in the trash and made a pledge that I will never go into and D&D again. Even after several times and attempts that I’ve given store # 345 295 They never seem to know how to make your drink like the other stores I’ve been to.
It’s no wonder Starbucks is better then D&D. It doesn’t matter what Starbucks store you got it at, they will make it right. Grrrrrrrrrrrrrrrr

I was waited on by a girl name Jessica very rude awful customer service skills. Couldn’t Evan make a small coffee.

Seriously the worst Dunkin donuts ever! I wish I could give this place a negative star. There’s always a lot of people working there yet the drinks take forever to get. I don’t mind waiting if the drinks are made properly. Water down coffee with tons of sugar to the point where I can’t even drink it. I ordered a medium ice coffee, and the lady made me a small. I told her no I ordered a medium and she said «well I charged you a small» I know what I order bitch! I showed her my receipt and she said «oh» then proceeded to take the small and throw it into a medium cup and add some more coffee. Like really, are you that lazy to make a new one. Not to my surprised It looked like muddy water and just gross! Never coming back here again!

Awful service. Kept me waiting over drive thru even though I was standing there. Your priority is the customer who is there first.

I am not sure why this Dunkin Donuts has bad reviews when I been coming here since they opened back in 2011 and never really had a «major» issues.
You can’t beat the location. I did move more towards University so the location on University is closer to me but sadly, that doesn’t have a drive-​thru so I am forced to drive up the ramp to come over here. It’s right before i595/​turnpike if you are getting on and right before the colleges if your heading that way.
It’s open 24/​7, has a nice cozy garden in the back, has two conference rooms that I usually see being used, and a drive-​thru. They have a high turn over rate here as comon, it’s Dunkin Donuts, so the people are frequently changing. The drive-​thru can be really crazy during rush hour times so I suggest going inside really quick as most of the time, there’s no line because everyone is in their car!
Of course they make mistakes here and there but what do you expect? High class quality like Starbucks might provide? No or you would probably go to Starbucks. I even called corporate on a few of their employees throughout the years, it’s reality. But as long as my coffee taste good and the donuts are fresh, this Dunkin Donuts is good to me.

Hands down the worst Dunkin. I only go to this location because it’s across the street from my apt.
I’ve been to many Dunkin Donuts all over south Florida and this one by far always has something wrong with it. First, the coffee. Idk what it is about their machines but it seems to always be bitter. 2^nd their food. I’ve ordered Ham & Cheese from here and it’s always burnt or hard. Other Dunkin’s are perfectly soft. I only get one type of donut and that’s a vanilla sprinkle which has little to no sprinkle. And lastly the service. Like I said I always order a vanilla sprinkle and Every time I get my donut it’s a vanilla donut. Not a sprinkle. So I always have to send it back. I am very clear when ordering in drive thru bc I used to work at Burger King so I know how to order and not rush the cashier. But they never seem to get my order right. I don’t understand why management hasn’t done something about it.

The absolute worst Dunkin Donuts I’ve been to. Every time I go to this location (only because it’s close) I have to repeat my order at least twice and they still get it wrong. I can’t tell you the last time I went here and got what I ordered. I always have to park and go back inside to get it fixed. I’ll drive an extra couple miles to go to a different Dunkin. Avoid like the plague.

A busy spot just off 595 and Davie Rd. and down the street from Broward College Central Campus, NSU, and FAU. First impression: wow! A conference room, an «Oasis» outdoor garden seating area with a little bridge and fountain, and a mini conference room– the «Espresso Room.» Inside, lines were long but moving right along, and they have chocolate croissants which I have not seen at a DD in years. A drive-​thru and lots of parking all around. Service was polite though they seemed to be experiencing some miscommunications as the team hurried to keep up with the hungry Saturday morning rush.

This place is probably the worst dunkin donuts or even any coffee or donut place I have ever been to.
Let me start by saying they are always packed with people studying or meeting up, which is why I used to come here – they are 24 hours. But this place is always so packed that it is too loud to get any work done. There are two conference rooms that you can rent for $ 15/​hour and they are nice but who wants to pay that?!
So let me get to the real problem, the staff. All they do is goof around, chit chat with friends, curse and make a scene, it is just appalling what kind of circus they are running. It took 25 minutes for me to get an iced coffee with only 1 person in front of me. There were also 2 or 3 people working at the time.
I commented on their online survey, which I hardly ever participate in those but just had to express my repeated bad experiences with this place. The worker who forgot I ordered an iced coffee smelled like Marijuana. Plus the employees were talking very loudly about getting high and smoking with their friends that linger. The district manager was informed yet the employee still works there weeks later.
Management, I hope you finally get the message. Look at all these one star reviews. Clearly, the experiences here have been repeatedly bad.

I use the conference rooms at this location to teach classes. The staff has always been friendly and the conference rooms are great for the price.

It’s always something at this location… and enough is enough. I come here at least 5 times a week at 5 in the morning before work for the convenience factor, but it’s never convenient! they’re not ever busy at this time but they manage to mess up my order at least once a week, today they forgot about me waiting for my bagel for 15 mins and messed up my coffee. To avoid the early morning frustration that their sloppiness induces, I recommend going to the racetrack gas station next door… make your coffee in less than 15 mins, just the way you like it (they have hot and iced) grab a pastry and get on with you morning! that’s what I’ll be doing from now on.

They always mess up my order and then act like it is my fault. I get the same drink every time and I know how to order it!

Do not bother going to this location after 11pm unless you are only seriously in desperate need for free wifi. And nothing else. The employees are horrific. All the curse words available but no donuts. Very immature. And sarcastic towards customers. And have a difficult time tending to patrons while taking smoke breaks. Just the worst. So much so that I had to come on here just to offer this tip. I couldn’t even gather enough in me to interact with them, so I skipped ordering and sat outside.