Old Navy

Great sales! Extremely friendly & helpful staff.
I was in the fitting room with my lil monkey and I just can’t find school pants to fit her. Shannon was super sweet! She made multiple trips back & forth to bring different styles & sizes.
While waiting in line she even brought up a last minute find, but sadly it didn’t fit.
This is the kind of treatment you get in high end retail. Total asset for this company! I did compliment her to her fellow employee. I hope management recognizes her!
Long line to pay, but fear not it moves fast! Pay attention so when they call you the line keeps moving. Sign up with email for discount coupons…

Good luck finding anyone to help you on the floor or in the dressing room.

I normally see no reason to review stores that are chains. After all, most of them are pretty much the same. However every once in a while I come across a chain store that is a little different from the rest. This Old Navy has exceptional service that I just had to write about.
Most of the time I do not find the service here exceptional. There is not enough help and I find myself rummaging through the clothes trying to find the sizes that I need Yesterday, there was a big sale and the lines at the register were very long, snaking all around the front. However, I could not really blame the store management. There were at least five or six cashiers working at the front counter and they were all doing the best they could. I give the management props for at least having extra help during holiday time and the sale.
Something happened today though that was truly extraordinary. After I got home from shopping yesterday, I realized that several items I had purchased were not in my bag. The receipt was not in my bag either. I realize part of this mistake was on me. I should have checked that all the items were in the bag I also usually put the receipt in my wallet. I was just a little tired and off my game yesterday. I was very upset last night and returned to the store today. I spoke to a sales associate who did not make me wait in the cashier’s line and brought me straight to the manager, Jean. I told Jean my sad story. He was very understanding. Jean looked up all the items I had bought on my credit card since I did not have my receipt. He believed every word I said and did not give me a hard time. We reviewed the items that I was missing and he gave them to me at no extra cost. Not only that, Jean also gave me a five dollar gift card for my inconvenience!
Good service is so hard to find these days in any store, let alone chains. Many thanks to Jean for such wonderful service. I wish they were more managers like him!

Remember when Old Navy used to be inexpensive? While they do have their sales, some of their prices are outrageous for single color, quasi cotton, polyester material.
On this occasion, my boyfriend and I were looking for a specific item and hit every store in the plaza. As a last resort we entered Old Navy. As we walked in, I saw a very pretty black and white maxi dress that was very «me». I wasn’t in the mood to try on but I figured I would get it and return it, if it did not fit properly. As I went to check for sizes, the giant price tag gleaned at me. $ 46 bucks… really!!! I couldn’t bring myself to buy anything at Old Navy with that price point. I have designer brands that are less expensive on sale.
The other thing I notice about this location is sizing– especially with shorts/​pants. If I like an item, they usually don’t have my size. They have a ton of size zeroes and a ton of 14 and up but no 8s or in some fits 10s. The average size of an American woman is 14 but apparently she does not shop at Old Navy! I wish they would be more realistic in stocking sizes (at least until I am back to a size 4!)
Lastly, the line is always long and they seem a bit understaffed up front but it does move eventually.

Great store with lots of variety. The customer service is great and helpful (though when they are busy its hard and takes awhile to get service) and sometimes not all the sizes are available. But overall a very great store to shop at!

My sisters and I had a very unfortunate experience at your Davie, FL
[Tower Shops] Old Navy store. Your store manager in charge last night
was really rude. We used a groupon for our purchase when the cashier
marked it as used after she entered the code into the register. but
she realized she entered the wrong value for the groupon and called
her manager over. The manager, named Jean (sp), glanced at the
transaction on the computer and my sister’s iphone and said.” it’s
marked used, we can’t help you.” So we said we didn’t make it as
used. the cashier said she did it. The manager then proceeded to
say, oh well. call groupon. I can’t help you.
Fortunately for my sister, I knew how to extract voucher numbers even
after they are marked used, and got the number for the cashier to run
the code again. But the manager never apologized at any point. In
fact, she stood there looking at us while the cashier corrected her
mistake.
As a frequent Old Navy customer, I have never ever seen this. I
couldn’t believe how she tried to dismiss us without even trying to
investigate the actual course of events. Additionally, is this how
managers are trained to treat customers?
one star ONLY because negative star ratings aren’t allowed.

Annibel is a very thorough and patient employee!!! She deserves to be recognized!!!