Rick Case Hyundai Davie

With every type of business, each customer’s experience will be different. I am glad to say that I switched my service business to this location. Mr. Barrios was helpful, and polite. I also want to acknowledged Steven Shuh who assisted me with my service appointment. I want to acknowledge Vaar Brewster for being the greatest salesman that I have had the opportunity to work with.

I purchased a car outright (paid in full) 2 months ago from this dealership and I have yet to receive the title, nor the registration and plates — which they insisted they were supposed to process, due to Florida laws or some such. Of course they charged me for this «service», although I insisted I would do it in my state. I am an out-​of-​state buyer, but I’m not exactly the first person to buy a car in another state and drive it home.
I have called and emailed with Kim Woodall, the title person, who seems well-​meaning, but yet I haven’t received my car paperwork. She keeps saying that the hold-​up is because the guy who insisted they needed to process the registration «is no longer at the company», and anyway, I had two different addresses (so what), and anyway, they didn’t have my insurance (I emailed my insurance info immediately).
My insurance agent is insisting I call the police on these people. If I have paid in full for the vehicle, and I have the bill of sale, then I have a right to the title. That is clear.
Moreover, as another reviewer mentioned, there are a bunch of middle people getting between you and your car by trying to upsell you services, and extracting more money from you. One of those people, the slimy Paul, insulted my daughter by telling her she «looks 17», I think it was his idea of being charming? Which nobody needs anyway if I’m there to buy a car?
If you are an out-​of-​state buyer beware of this dealership. They take advantage of your lack of knowledge of FL DMV laws, but I’m about to find out about that and will update this review.
The only reason this dealership got a second star is that the car is okay, although the TPMS light (aka «the idiot light») keeps coming on.
Yeah, learn from my mistakes.

I would give NO stars if it was an option. I dropped my car off for a 1 day job. 7 days later I got my car back in worse condition than I left it. Not only was the original problem with the gear shift not fixed, but now NONE of my power functions in my doors work which was not a problem before. Tried going to another mechanic who referred me back to Rick Case as it looks like they messed something up. SO FRUSTRATED with no one at Rick Case to help!

Rick Case service to customers has declined terribly! Their unethical way of doing business with me and customers has gone down the toilet. I distrust them So much that I traded my hyundai and purchased a different car from another vendor. I lost money to include my extended Warranty on my 2015 but you know what? It was worth the loss instead of putting up with poor or inadequate customer treatment.
Be careful with the maintenance staff who may recommend things you don’t necessary require. They tend to place the fear tactic in all they do!

Friday night came to look and fell in love
With my new Elantra value edition. The experience was so easy and painless that my wife decided to trade her car in as well and get the same car in a different color. Sales manager was great as well as salesman and even the finance guy who sold me on a awesome warranty. Great people and awesome cars. Drove to Miami Beach afterwards
Love the car, drives like a dream. Highly recommend Rick case and Hyundai.

In short, it was a long road with many bumps but ultimately it was worth it but I don’t think I would do it all over again.
The Good:
As soon as you drive into the Rick Case Auto Mall … you immediately feel like you’re driving into professional /​high-​end place of business. Once you step into their showroom, your initial feelings are immediately verified by the very professional staff. I was greeted immediately in a very welcoming manner and everyone extremely approachable /​non-​intimidating. My sales rep (Juan Carlos) ended up being the star of the show. The staff, cars, floors, bathrooms, landscaping, service area, and ever the surrounding businesses were all super clean and well-​organized.
The Bad:
My initial communication with Rick Case was via an internet inquiry with Sam Hatz. He advised they had the new gray 2015 Santa Fe Sport that I was interested in and that they will be able to work with the Doral Hyundai offer that I had disclosed to him. So when I get to Rick Case the floor manager, Steve immediately attended me and knew what I was there for without me even telling him. He introduced me to his sales rep named Juan-​Carlos (JC). JC took me for a test drive, was very informative and great to work with … so I decided to buy the car. As we began to do the paperwork, JC asked me in a perplexed manner «weren’t you here to see a 2015 Santa Fe Sport?» It ends up being that we were test driving a 2016 and they had no 2015’s. Obviously, the offer discussed with Sam was based on price matching a new 2015 at Doral Hyundai. JC got Steve involved but to avail. As I was leaving the showroom (extremely upset), JC approaches me and asked what transpired with Steve. After I explained it to him, JC asked if he’s able to possibly work with the 2016 price after speaking with Steve and Sam … would I be willing to buy tonight. «Of course» I replied. So I went to get something to eat in the area and after about an hour JC calls me and before I know it, I’m driving a 2016 Santa Fe Sport in the color I was looking for.
The Ugly:
1. There were 6 people involved with my purchase at Rick Case (Me, Sam, Steve, Juan-​Carlos, Rolando and the cashier). This increases risk of miscommunication /​errors (as it happened with me). It also feels like I’m being bounced around just as my rapport is building with one person.
2. The finance manager (Rolando V.) was definitely the area with the most room for improvement. Just to be clear, I never told anyone I was financing anything. I actually told everyone from the beginning that I would be paying in full before I drive off … so I’m not sure why Rolando needed to know how much I make a year, my mortgage, employer info, etc. Also, there comes a point during Rolando’s script where he tries to up-​sale additional coverage & services … which are expected. However, his delivery was ridiculous. He lectures you; he does not have a conversation with you. It’s as if he goes on auto-​pilot for about 30 minutes as he rambles, rushes, and confuses you. He does not pause to ask if you have any questions and then expects you to sign away. The funniest thing is that he is drawing a diagram for you as he’s on auto-​pilot. I literally took a picture of this diagram because it looks like a complete mess that no one will understand but him. This was a terrible way to end the purchase experience at Rick Case.
3. I wanted to pay the car using me credit card to capture some perks /​points on my card. However, according to Rolando, they would only allow me to pay $ 5K via credit card due to the added expense for Rick Case. Quick note on my background: I work in finance for a billion $ company. Maybe Rick Case should re-​evaluate the process instead of having a «1 size fits all» directive. Example: give customers the option to pay via credit card at premium (just like gas stations do). In the meantime, I just lost a substantial amount of points on my credit card that I feel Rick Case should compensate.
4. Dealers should be able to return (be credited) for any unwanted features that can be removed by their service techs. In my case I had no use for the following but was told I had to purchase it: first aid kit ($ 30), cargo net ($ 50), roof rack cross rails ($ 205), and a rear bumper appliqué ($ 70). This is why I choose not to buy from Rick Case the additional items I really wanted such as a sun visor for the Santa Fe Sport, heavy duty floor mats, and the extended bumper to bumper coverage.

Just bought a loaded Santa Fe Sport from Rick Case. they first offered me a very good trade in price and when I came back to trade the car in would only give me $ 1000 less. Still a decent price, but a bait and switch.
Otherwise not a bad experience. I have used the free car wash some

Had a wonderful experience buying my car here so that’s the only reason they even got more than 1 star. DO NOT GET YOUR CAR SERVICED HERE. I keep making the same mistake and taking my car here for service. First of all, on multiple occasions I have made appointments to just get an express oil change and car wash and they don’t even take my car back to be serviced for an hour and a half. So don’t waste your time making an appointment. Secondly, one of the service guys, Freddy Shihadeh, told me I needed all new tires when there’s barely any tread on mine. They’re almost brand new. Just because I’m a female at a car dealership doesn’t mean I’m stupid. On the plus side, Isaac mishkin has been an absolute pleasure to have as a service advisor! He doesn’t try and take advantage and is extremely professional and helpful! If I didn’t switch service advisors I would’ve never came back! I had much higher expectations for Rick Case.

Whoooosa…
After coming in and out of this dealership all week since last Saturday. (Lots of paperwork!) I think I am confident in writing a legit review on this dealership. I am kind of amazed I can sit here and give Rick Case 5 stars, because I had an issue with RC Honda in the past. Rick Case Hyundai was nothing compared to that one time. Since Saturday (the day I purchased my sexy, black Veloster) I have been nothing but happy with the outcomes! I seriously didn’t think I was going to leave with a new car last Saturday at ALL. I had an appointment for the coming Tuesday this week with Toyota of South Florida, to check out the 2015 Rav4. Before settling with the Rav, I had the Hyundai brand in the back of my mind. Not only because it was a little bit more affordable. But because it is just a reliable brand, and the Veloster was so cute and sporty. So since I had some spare time Saturday, I called and booked an appointment that day for 12 pm. I was set up with a salesman named Kevin James when I walked in. He was so down to earth, and I felt instantly comfortable telling him my financial needs, and the kind of look of a car I was looking for.
We test drove a few cars right away. I wasn’t crazy about how large the Sonata was. The 2015 Elantra was nice, but nothing special once I saw it in person. When I spotted the all black Veloster, I knew that car was the one for me. It was fully loaded with back up cameras, sunroof, XM radio, leather seats, tints. It already had pitch black tints on it (HUGE BONUS) it was just perfect. Kevin haggled his way to help me out with the price as much as he possibly could. Not only was the decision easy, but the credit application and everything was no sweat. The dealership itself was very accommodating. I was handed free cold waters, cappuccinos, and popcorn. Whatever Kevin could do to add that extra frosting on the cake he did. I am a first time buyer, and in my last year of college. Most places immediately suggested a co-​signer, or urged me to go the leasing route. I am a strong believer in investments. If I am going to make payments all the time, I might as well have something to show for it!
My car came with 10 year, 100,000 mile power-​train warranty as well, which sounds like a standard dealership slogan. Until you walk away from your car being serviced without spending a dollar like I did today. Also Rick Case gave me an award card for free car washes for life! (And discounts on gas.) I was happy to see they were able to be attentive to my concerns with prices from my TrueCar app. I can be a tough negotiator sometimes, but nothing Kevin couldn’t handle. Glad I came here. Every dealership is a little shady, that is a given. What’s important is if the good outweighs the bad. Which in this case, it did COMPLETELY. So sorry Toyota! Guess I didn’t have the patience, or maybe just a change of heart.

Service took for ever this time and pricey, but I love my Sonata!

I purchased a used 2011 Sonata from this dealership in June 2014. The sales person bragged about the oil changes they do on all used vehicles. Well that’s all they do to used vehicles. 8 months later, I needed to have my front axles, the cabin filter, and air filter replaced, 4 wheel alignment, head light, tail light, transmission fluid, a/​c recharged, and coolant change. A grand total of $ 3500, and none is covered by my «extended» warranty the claim to put on all used Hyundais. I will never ever buy any car, new or used, from Rick Case. Ripping people off is how they have become the biggest dealer ship in Florida.

My mother-​in-​law is a long time customer of Rick Case. They have bought 5 cars from them. She has always felt taken care of and confident that they’re looking out for her. She always does her oil changes there and always brings her car to them for service. She trusts everything they say and always buys the recommended services. I finally got her to OPEN HER EYES to whats going on. They are recommending a gazillion unneeded services because she is an old lady and doesn’t know any better. They are going above and beyond what the mfr recommends and telling her she needs all kids of maintenance that’s not necessary. She was just recommended close to $ 1000 in BS repairs. New brakes when she has 50% left on her pads. Also recommended all new tires that have ⁵⁄₃₂ tread left, with even wear and no other problems. She will not be going there anymore.

I am more than disappointed in this dealership.
Last year I brought my Santa Fe in for a tire rotation and a check of my right front tire that was leaking air plus a few other small maintenance things.
A week after getting the car serviced I noticed that my tire indicator was lit again to refill my right front tire. I took it back to the dealership to see why they didn’t fix it and most importantly why it was still on the front right side since I paid for a tire rotation.
After about a half hour or so they finally found a person in the shop to come in and say that he was the original serviceman and that he couldn’t rotate them due to another problem — why wasn’t I notified of that with my original service? And most importantly why was I charged for a tire rotation when it wasn’t completed?
During my wait I roamed around to look at the cars in the show room and struck up a conversation with the customer relations rep. Believe it or not I actually purchased a new Santa Fe from them.
I should have learned my lesson.
Starting last week I have made no less than 10 phone calls to the finance dept to ask a question. They are busy, the phone cuts me off automatically when nobody answers, the customer relations person is out sick — Oh she’s back but busy returning calls — now she’s out sick again. I’m sorry she’s sick but shouldn’t someone take over her position? I left messages for 4 days until I demanded that the operator get someone on the phone to answer my question. Finally that person helped me.
I got a call today — 4 days after my last message from someone stating that they were returning my call from yesterday. Yesterday? try 4 – 6 days ago
I still haven’t heard from anyone in customer relations and have left a message for the GM to call me so he/​she know’s that his employees are not doing their job. Hmmmm wonder how long I’ll wait for this call. Any bets?
Last note — I will never purchase a car again from this dealer and will not recommend anyone to go there. The only reason they got one star is because they were able to get me into a new car at the right price — hopefully I won’t need service.

I know everyone dreads going to the dealer and haggling with the sales reps to get a good deal and going through all the stress. I was really impressed by the level of service I got from sales rep Bill Silva during my visit at this Rick Case Hyundai location. Through out the years I have had several experiences buying or leasing new vehicles and I can tell you this has been the best!
I went in their looking for a new Genesis Coupe. After 8 years of driving my Pontiac G8 I had a spur of the moment impulse to just get rid of it and go for something new! I went Thursday evening and I test drove the car and fell in love with it. I told Bill I had to work that night, I did not feel pressured at all but I was definitely invited to come again.
The next morning I decided to go and talk numbers and if things looked good I would finance or lease depending on the deals. As soon as I got there I was offered to test drive the car again. I thought that was a nice touch! After all the fun ended, it was time to face what everyone dreads… Negotiations!
In my particular case, this dealer wanted to give me bread crumbs for my trade in and they did not want to negotiate on it (even though Carmax offered me $ 4k more). I ended up selling my car to Carmax and used the equity to put on my new car.
The sales rep Bill actually helped me out through this process. He drove to Carmax with me and waited patiently while I sold my car to them and processed the paper work. After that he took me to the bank to get the check cashed. While we were doing this he was calling the finance department to get everything ready for me to make it a quick transaction.
We got to the dealer, literally spent no more than 30 minutes with the finance guys. They were quick and professional. Yes they tried to sell me additional things but i played hard ball with them and declined everything and they still made my numbers work to where I wanted them to be.
After that I got my car which was thoroughly cleaned and detailed. I love that new car smell. Once again Bill spent some time with me reviewing all the features to my vehicle and never stopped offering further service! This man spent his whole day with me and always had a positive attitude. The day for us started around 11am and ended at 5pm. Yes it was a long day, but not bad considering all the errands we had to make to close this deal!
Thank you Bill and the Rick Case Hyundai team for making my car purchasing experience superb!

I’m totally disappointed in this dealership. I tried to get service on 3 occasions and was not able too. 1^st was for my Sonata’s first oil change, I could never make an appointment with out waiting for a least a week. They are always «busy» I brought this to the service manager’s attention and the reply back was we were busy with recalls and that shouldn’t have happened. I ended up going to the Auto Nation Toyota down the road for an oil change, yes Toyota service for a new Hyundai. I couldn’t wait as my miles were going over 7500.
Well, I called the service manager again and left a voice mail about the car’s steering drifting from left to right. I also send 2 emails. 5 days later no reply back.
My car is on need of several thousand dollars in body work, I called Rick Case Honda collision and left a message with the service manager there. Again 5 days later no reply after 2 calls and multiple emails.
Finally, I had enough and went to another Hyundai dealership, the collision manager picked up the phone right way and scheduled an appointment.
I’m a reasonable person and Rick Case Hyundai has totally lost me as a customer.
When you purchase a vehicle they are only concerned for you to complete the corporate survey so they will have great standings. In fact, I was told not asked by the sales person to make sure I complete the survey with all excellent replies so the sales person would get his cut. After that your on your own here. The sales person asked me at least half a dozen times to complete the survey.

This is my second purchase from Rick Case Hyundai in Weston. Both experiences were fantastic! Regarding yesterdays transaction, they took my trade-​in and in my opinion gave me more than they had too. When it came to the price of the new vehicle, 2015 Sonata Sport with tech package, they really took care of me. Thank you Andrew, JP and the rest of the crew! I would refer anyone and everyone to these fast, friendly, and professional guys!

I bought a new Santa Fe months back, and was sold a set of lug nut locks with the car. I went in for an oil change and rotate tires, They said my car already had lock on the rims, so why was I sold a set of locks for a car that already had them? They had no explanation or remedy for me. Thats unethical!
I was supposed to get special pricing for the car through a membership I had. I later found out they charged me one thousand dollars over the membership price, I had to fight it for months before I receivers a credit. Again very unethical. If you buy a car there go in knowing most of them are liars.
With all the problems I had, it’s hard to evaluate their service department. I had delays because of the lug nut locks, we didn’t know the key was in the set that they sold me. If they had been honest in the first place, they would have handed me the key to the lug nuts, and said you don’t need to buy an additional set.
Joe J.

Very disappointed in Rick Case Hyundai. Paul the used car manager went back on his word. Very poor follow up from salesperson, etc etc. Would not go back. I hope Rick Case himself reads these reviews.

Warning: this dealership will take your money and run!
Do not, I repeat, do not do business with them. you will regret it and lose alot of your hard earned money in the process.
They change prices on car deals and hack them up later. Also throw hidden charges in contracts without discussing it. Shady business.

Exceptional service.
Dropped off my 2011 Hyundai sonata to Pedro service advisor, because my check engine light was on, he from the get go very professional. I was amazed that. 3 hours later I got a call from him stating that my car was ready. Upon picking it up, he explained to me in detail, what was done to my vehicle. Thanks Pedro, for a job well done.