Sole Desire

I needed some comfy yet stylish work shoes and was seriously happy with the customer service here. The employees were really helpful, friendly and listened to my fit needs. In the end I got a perfect pair of shoes that are comfortable enough for my job where I’m on my feet all day but cute enough to wear on off days. I had a coupon from the Davis green booklet and it was my birthday do I also was given $ 10 bucks off. I’ll definitely be back for my next pair. Thanks!

I bought a pair of Birkenstocks here. I spent almost $ 140 cash on my purchase of shoes and the cork renew that the sales woman talked me into buying. Unfortunately I needed to return the shoes and was hoping to get my cash back, as I paid in cash. Instead I was told that they do not do cash returns, even if you paid with CASH! Instead they will mail you a check from their corporate office in Santa Rosa that will arrive in approximately 5 business days! Now I don’t know about everyone else, but I have never heard of this as an appropriate business practice. The reason I was given by a older gentleman who was lounging in one of the chairs in the store (who seemed to be a manager of some sort who also told me that he has «been in the retail industry longer than You’ve been alive, and this is totally normal») is because they are a «small business» and they do not carry «large amounts» of cash in the store. First of all, I have never heard of a small business that has a «corporate office» and 11 locations. I’m pretty sure that is by definition the opposite of small business. I understand that a store may not have the «large amount» of $ 140 on hand, which I have a hard time believing, but seriously, your store doesn’t even carry checks to refund me while I’m standing there.
This store claims to be a small business but clearly they are not. No personal attention, terrible return policy that borders on unethical. Their prices are not even competitive. Save your time, money, and peace of mind and go elsewhere.