Stonegate Self Storage

The customer service here is appalling. The guy who runs the place is probably one of the grumpiest I’ve ever met! He would bark orders at you as if you were an employee of his who doesn’t understand their job after a year of training. If that wasn’t bad enough, he made several racist remarks about other customers while I was there. Completely unprofessional and rude. I would avoid this place like the plague!

Very unhappy with my service. I made my reservation to pick up a 10′ truck in Davis. I received an email confirmation (saying I was guaranteed a truck for my move date) for this location as well as a separate text message notification saying to call Stonegate to confirm with them. I called and spoke to a gentlemen who further confirmed that everything would be ready for my move. On the day of my move, I went to pick up the truck at Stonegate Self Storage only to be met with the worst, most condescending customer «service» I’ve ever experienced in my life. The older lady at the counter (wish I got her name) informed me that they didn’t have a truck for me and that my reservation was booked for the uhaul location on Capitol ave in W Sacramento. At this point, I got a call from a lady at the uhaul location in W Sacramento informing me that uhaul had switched my reservation to their location. She gave me a fluff excuse about how uhaul is really busy around this time with people moving and they typically have to move customer appointments around. I’m not unreasonable and I can understand that, but why was I barely getting that call on the day of my move, 30 minutes after my pick up time was supposed to be? I explained to the lady at Stonegate that I booked it in Davis, got the confirmation email and text (showed her the emails and text), and even CALLED her business to confirm (I live in Davis, why would I book a truck in W Sacramento to drive it back to Davis only to take it back to Sacramento, where I was moving??). She proceeded to tell me that I was lying, that I never called to confirm, and that I wouldn’t have a truck to move with from her. She put me on the phone with a customer service rep from uhaul who I then spent 10 minutes in silence with because he was trying to figure out why my reservation was changed without any notification to me. As I’m explaining to the rep about my calling Stonegate to confirm, the lady from Stonegate listened on and made outlandish and rude comments under her breath, saying that I never called them. Utterly insulting, wholly untrue and outrageous. The customer service rep confirmed that I was supposed to have a truck in Davis and that they made an error. He offered me a $ 50 credit for my move which was nice, but now I still have to drive all the way to Sacramento (11 extra miles I didn’t plan for and wouldn’t have had to pay for had they gotten it right the first time) just to bring the truck back to Davis to load it, then take it back to Sacramento. Because I was told that my reservation was GUARANTEED in Davis, I set my schedule around being able to pick it up there. Mis-​scheduling my pick up was already a big enough issue but I was completely flabbergasted by the overt rudeness of the lady I dealt with in Davis. She made everything 10 times worse.

Grumpy during our crazy busy Sep 1^st move in/​out date of Davis, but not unexpected. Great storage, but I had to put my stuff on a pallet to keep things dry.

My first experience with Stonegate was over the phone to reserve storage space. The person on the phone was cold and curt with me, but I decided it was no big deal. On the day when we were putting things into storage, one of my relatives was helping me move and arrived first. When I arrived, he was visibly upset. He had asked to use the restroom in an emergency but the owner refused, despite knowing that Stonegate is in the middle of nowhere without another restroom nearby. My relative had to drive away to find a restroom. He also speaks limited English (certainly enough to ask for a restroom) and has an accent. I later saw him speaking with the owner, who responded slowly and loudly, in a way which was disrespectful and «dumbed down.» It was just offensive. The least a customer deserves is to be spoken to in a dignified manner.
Once I arrived, I initially had trouble finding the exact location of my storage location and asked for directions. The owner told me to find it myself. «I don’t know.» He said he had worked there for 15 years… but did not know the layout of the area. So I walked through the entire lot until I found my area toward the end.
Prices are fine (although having a security deposit basically equal to the rental price is pretty absurd. I got mine back eventually) but the customer service, particularly from the male owner, is intolerable. It’s not worth the discomfort and poor treatment.

The elderly man who I presume is the manager was appallingly rude to me, my family, and my friends on 3 separate occasions we were there. My father asked to use a restroom there when he was picking up a moving truck and was coldly turned away, with the man telling him customers can’t use the restroom (even in an emergency like this).
We later had some questions regarding a new storage locker we wanted to upgrade to and he couldn’t even tell us its location in relation to the elevator. He was extremely defensive and angry when my mother asked again, saying he had worked there 15 years and didn’t ever bother to learn the layout, which seems like a very odd ‘defense’. He was also rude about my mother’s accent (which is very minor and she was speaking clearly), telling her he didn’t understand her when she was speaking just fine.
We decided the space my friend got was too small, so we agreed with the man to upgrade to a larger unit and very carefully asked about getting a refund on the first space, which he told us was perfectly fine but my friend would have to come into the office herself since her name was on the first set of papers. A few days later, she comes in, provides my name and our new unit and he blatantly tells her he never promised me a refund on the old unit. We were only renting the initial unit for about a week (it was empty and unlocked the entire time) before my friend came to sign out of it, so I could understand not receiving a full refund but that is still what he initially told us.
The customer service I experienced here was degrading. My family and I were spoken down to the entire time. I have never had such a negative experience.