Enterprise Rent-A-Car

This location doesn’t provide enough staff. It was bad enough that i had to pick up the rental car a day earlier than i wanted… they’re only open until noon on Saturday and closed on Sunday. I could deal with that. What i found unacceptable was the fact that it took 45 minutes to turn my car in. There was one person working on Saturday after thanksgiving. Poor guy was doing everything he possibly could to work quickly and efficiently. The owner may have saved himself a few dollars by not having a second person working but he list our business. Too bad, this is a good location for a rental car service.

i rent from enterprise on a regular basis (airport locations) and I am aware that booking at a local store many times means that there can be issues with the actual vehicle you request being at that store, so I made my reservation online in the morning for pick up around 3pm same day for a quad cab dodge pick up. I then called the store to see that that vehicle was on the lot, I was told yes. I made the reservation in behalf of my brother who was picking up the truck to meet the rest of the family to move furniture. When he arrived he was presented a Caravan and told that the owner ‘had taken the pick up truck’, would the caravan do? He told him no it would not, so the employee advised that he would call the owner and ask him to bring it back. An hour later he was told the owner was not returning it our only option was the Caravan, so he took it with the advice that it might be possible to switch it out for a pick up the next morning. We contacted this enterprise the next morning and still no truck… I asked that he get on the phone and find us one in the local area as we moved all we could in the Caravan yesterday it simply would not work for what we had left. He was not polite nor did he seem happy to help, but did and found a truck which required well over an hour travel time roundtrip one way to pick up but we were happy to just get one.
When we got ready to return the truck the enterprise was closed, it is in a car dealership, my brother was treated BEYOND RUDELY, with the staff being profoundly unhelpful. All in all a REALLY bad customer service experience and NOT what I know to be the model for Enterprise.

Great experience getting the rental car. Very quick process when you get there, and another quick in and out process when you return the vehicle. Really recommend this place because of its great customer care! The economy vehicle I had was not there, so they gave me a free upgrade with the choice of three other vehicles!