American Way Van

They did a very good job, sending their very friendly representative Eric to my place to make a real estimate of what I need to get moved, and give me an estimate. Communicating was easy, and Eric was responsive. All went as planned. Men arrived and moved me on schedule. My stuff arrived and delivered as promised, intact with no damage. I was happy with their service

What can I say but WOW. Me and my family relocated from the Dayton Ohio area to San Jose CA and working with Eric Wright has been nothing short of fantastic. Eric from the beginning when presenting his estimate also presented a feeling of trustworthiness and made me believe everything will be alright in the end. I really never expect how alright it would end up. From the estimate to the packing of our goods to the driver, his crew and the delivery on the date we requested in CA, I could not have asked for anything to end up more perfect. Eric, American Way and National Van Lines. I thank you and my family thanks you for a job well done.

They acted totally different before and after I signed the contract. They responded emails pretty fast before I signed but totally ignored my inquiries after I signed and finished my moving. On my contract, there was an estimated 200 dollars of packing service. Remember, these are just estimates. During the actual move, I didn’t use all of the packing. There should be about more than 100 dollars refund. But they just took it as granted. I sent them several inquiries but got no response at all. What a great company!!! I would never use this company again!!!

This has been the worst experience with a mover I’ve ever had + I’ve used cross-​country movers 4 times in the last 15 years. I was provided with a «Not to exceed» contract — which was one price. I called this company 4 days prior to the move to ask to include my motorcycle — and was informed this would cost more — No problem — I realized it would. I paid the bill in full prior to the driver arriving for pick-​up. Driver stated the estimate was too low + was «protesting» the shipment. The driver stated that the weight was more than what was on our estimate. I received a call from the salesperson (this is the morning our things are to be picked up) and was told the ‘not-​to-​exceed” contract I had signed would have to go to «non-​binding» and I would have to pay for total weight. My response was «wait a second — you’re the professional and I showed you everything that had to be moved + we have a «not to exceed» contract. He suggested that we had «added to» the shipment — We had not. In fact we had taken quite a few things out of the shipment as we had been living in the new location for 2 months before securing a place to live that could also house our things.
The manager of the salesperson was contacted and a very contentious conversation ensued — in which I was subjected to verbal abuse by this woman. Ultimately — the motorcycle did not get hauled to Florida because the driver stated that he could load and haul it — but it would get damaged. It was left in Ohio + is still there. I paid to have this company move it — and they didn’t. I believe I should get the extra $ I paid to have the motorcycle included, but they state that since the shipment «went over» on weight, that I am not going to get any $ back. How is this good customer service and what kind of a racket is the moving industry if they can have you sign a «not to exceed» contract — then charge more because they underestimated the weight — to get the bid?
I am beyond frustrated with this situation and if it were possible to give a «no star» review of this company — I would.