Authorized Service Inc

***Warning*** I hope anyone who reads this, heeds this warning. We had one of the Authorized Services techs out to work on our refrigerator that wasn’t getting as cold as it used to. The service man ordered the part to fix the issue. He returned the next week and fixed the problem, that’s when he warned me that there was another problem that might or might not happen because of something that he noticed while he was working on the refrigerator. He told me that this type of refrigerator usually has issues with the automatic defrost feature. Well, sure enough, in four days water started to drip out of the front door of the freezer. I looked at the freezer and noticed that all kinds of ice had built up in the bottom of the freezer. So we chiseled out the ice every three or four days in hopes to make it last until we could get a new refrigerator. After about six months of this, I decided to take the thing apart and found where the original repairman had taken some type of «goo» and stopped up the drain of the defrost unit. I took a drill and cleared out the drain and haven’t had any more problems and it’s been there for weeks. This repairman was trying to cause more problems just to get another service call. I will never forget how dishonest this person was that this company sent to my house. If you need anything repaired, please don’t use this company.

I have used the business for not only repairs, but also for the purchase of used appliances. I can not speak enough praise for this Business. In my home they were very professional and quickly repaired my washer, which was purchased from Lowes. Lowes was absolutely no help whatsoever! I have continued to go back for more and more repairs, as I have rental property which requires me to repair many appliances. My last experience was yesterday I-12−2015, I purchased a stove left with it, got maybe 3 miles down the road on route 35, the stove flipped over in the back of our truck!!! I called them to tell them what had just happened because I feared I’d have many parts to order to repair the door that fell flat over. Not only did they fix a smashed up oven door in one days time!!! They delivered it to me the NEXT day!!! I’m so, shocked and amazed by this kind of customer service! I didn’t think like this kind of treatment existed anymore. It was unbelievable they would not charge me to fix that oven door. I think it was a fluke accident as we were not expecting anything like to happen because we have hauled many appliances. It certainly wasn’t their fault though. I highly recommend this business for ALL your appliance needs! Authorized Service, Inc. is the best!

I have used these guys several times for various repairs and every time they never seem to be able to fix it right the first time. When I call them back out they say they can’t get back to me for over a week. That’s wrong. I waited, they repaired, they did it wrong, and I’m supposed to wait again. We went over a month without ice and water because they didn’t fix it right the first time. No thanks. I will not be using them again.