Dairy Queen

I am an ice cream lover and in fact, absolutely LOVE several of DQ’s blizzard flavors but why bother stopping in for something you love when you can’t get it anyway. It’s not because they do not have them, it’s because the service is atrocious. I’ve stopped in at the Dayton, TX facility 3 times and the results seem to be getting worse.
#1: After sitting at the drive thru forever waiting, the server seemed totally oblivious to my order when I finally got to the window, at which time I was informed that they were out of a particular flavor for a blizzard I ordered. No problem, there are others like I said above. But the manager had to come over and tell me about it because the server just had a blank stare like he was stoned.
#2: After talking to some friends and finding out that I actually got lucky, I figured I would try stopping again. Once again, the wait was crazy for bad service. Even the local church group was complaining.
#3: Third strike — I am out of here. I actually left before even getting to the window. Ironically, I went up to the local Jack in the Box, got my order and drove by only to see the same vehicle in line waiting. Not a drive through — more like a «Crawl Through».
In talking about my experiences with others about the local DQ, I have found out that I am certainly not alone. The consensus is to go in on certain evenings when a particular manager is there. Otherwise, forget it. My question is — WHY?! Why would a business allow itself to hurt it’s reputation this way? Sorry — I’ll drive over to Baytown now for my DQ.

This place is horrible! Waited outside for them to bring the food and it was 25 minutes and they hadn’t started to even cook it! And after another 10 minutes they left my burger without cheese! Very aggravating!

Incompetent employees!!! Very slow! Went at lunch time and there is only 3 people working (one at drive thru, one at counter and a cook). If you go to the drive thru they can’t hear you and you can’t hear them. You have to pull up to the window to order. However, they won’t have the person in front of you at the window who has already placed their order pull forward so they can take your order, they make you wait till that persons order is ready. If you go inside, food will pile up at the window until the cashier is done taking all the orders at the counter. One time we went in there and ordered a chocolate chip blizzard. I realize that chocolate chip blizzards are no longer on the menu, but how hard is it to put ice cream in a cup, add a scope of cone dip and mix it up? It’s not! But the young boy who took our order could not comprehend that (I worked at DQ 20 some odd years ago, it’s not hard). What we got was ice cream with chocolate syrup in it. But apparently since it’s not in the POS system, he doesn’t have enough common sense to just charge for another type of small blizzard, much less just listen to what the customer said. Kid couldn’t even make a malt! OH and the tacos are wonderful, but $ 6.79 for an order of 3 tacos with a medium drink is ridiculous. Way over priced!

Decent, local Dairy Queen. It’s an old one that hasn’t yet been remodeled.