LensCrafters

I give Dr. Jones credit for saving my life! Truly, by taking extra time in his office approx. 17 months ago, he encouraged me to have my eyes dilated. I agreed to the dilation and unfortunately he found a tumor in my left eye. I was diagnosed with ocular melanoma a rare and deadly eye cancer that kills 50% of it’s victims. Because of Dr. Jones skillful medical expertise he was able to find the tumor behind my eye before it was too large to save the eye or my life. I can’t tell you how many times this is missed by other optometrist around the country. I had radiation treatment and am doing well. I plan to live a long time. I still see Dr. Jones for my impaired vision and he is so kind and helpful. I can not recommend him enough.
Then six months ago I took my mom to Dr. Jones for an eye exam. He asked me to step into the hall. He told me my mom was having a stroke and I needed to take her to the hospital. He also gave me a note to give the ER doctors. The note explained where he thought the stroke was located in the brain. He was EXACTLY correct. So now he is credited with saving my mom’s life. We joke around here that Dr. Jones is now our family doctor. Thanks to Dr. Jones and ALL the Lenscrafters staff. THANK YOU FOR MY LIFE! I HAVE A SHOT AT IT!

In a nutshell, the people at LC Dayton Mall are impressive. They went above and beyond to help me, and I am so grateful for their kindness, professionalism, and a great finished product.
I had to rush home to Ohio from Massachusetts due to a death in the family, and in my haste, I forgot my glasses. I am very blind, and this meant wearing contacts every single waking minute during a week of crying, which would be hell. I needed to buy glasses, ASAP. First, I called LC on Sat and confirmed that they really do make glasses «in about an hour» (I was dubious), to confirm they would fill an out of state prescription*, and to get their fax #. Monday was a comedy of errors with my provider in MA, where they kept insisting they faxed the prescription, LC said they didn’t get it, I’d ask MA to fax it again… repeat. LC was great about this, and when I showed up to the store and the prescription still hadn’t come through, the technician (Angela) called MA for me and got the prescription over the phone (turns out my doctor’s office didn’t dial «1» when she sent the fax. Duh) I picked out the cheapest frames, and after a few minutes of measurements, I was off to browse in the Mall. 1.5 hours later, I received a text saying my glasses were ready. Angela had them waiting for me and adjusted them perfectly. Lenses were half off that week, and the total was $ 230, not bad for specs.
Having glasses made a tough week so much easier, and LC’s customer service was above and beyond. I really can’t say enough, except, «thank you.»
*Note: If for some reason I wasn’t able to use my MA prescription or it was expired, LC was going to be able to get me in for an eye exam ASAP.

My appointment first started off with them not letting me in before my appointment. My appointment was at 9am and they dont open til exactly 9am and they wouldn’t let me in any time before that. Why do you have appointments at 9 when you don’t open before then? Then when I was filling out the paperwork, I checked the box that said I wasn’t planning on getting more contacts, but they do a contact fitting anyway just to tell me that its the same contacts and the same prescription. I already know they fit, I wear them all the time! I just wanted to get my eyes checked. They didn’t even tell me it was going to cost more! I had to pay $ 35 out of pocket for a contact fitting that I didnt need nor did my insurance cover. What kind of business is this? They should have been up front and honest with the costs instead of assuming that my insurance would cover it. That’s kind of ridiculous. I probably won’t be returning again.

Usually I would go to a private OD, but since I was experiencing an extreme headache, I had to have my glasses fast so I went to this store. The result was, it took 10 days to get my glasses. When I was picking out a pair of glasses I had to almost beg the lady to help me pick out a frame. My eyes were dilated so i wasn’t able to see the prices. I had my friend, who is an optician look at my glasses and he said the lenses weren’t mounted correctly and the polish was poor. All this at a premium price, not sure if I would ever go back here.