Macy’s

This company is greedy. Terrible customer service. Also, a little over a year ago, I was shopping with a friend and she had a purse that was a little bigger than average, and when we walked out of the store, we were stopped by their ignorant loss prevention worker and accused her of stealing. They searched her bag AND MINE. Not too mention we were patted down (as if we stuffed something in our skinny jeans!) Obviously didn’t find anything stolen. It was just flat out embarrassing. Haven’t been back since then, and never will go back. Word of advice, If you for some reason decide to go into this crappy store, don’t bring in a purse or else you’re seen as criminal who is trying to steal merchandise and may be stopped by loss prevention.

There are never enough sales clerk available. There is usually one that has a line and the person at the front is returning something she bought 10 years ago and doesn’t have a receipt. The jewelry department has one clerk in fine jewelry who is not allowed to ring up anything else. Frustation every time I try to buy something there. Would like just once to see the place staffed correctly. Macy’s is great about coupons, and I love their merchandise, I just don’t have hours to stand in line and I usually end up leaving without buying anything.

Horrible experience, knew what I wanted, pair of black boots but when I got to shoe dept. there were at least 15 other customers milling about. Surveyed this disaster and was able to locate only 2 clerks, both busy of course. Managed to snag one who took my request and able to quickly pull out 2 pairs for trying on, when tried to get back to the clerk for different sizing, he was walking out coat in hand, had to take his lunch break.
I don’t blame the clerk, he was doing the best he could, but there should have been more employees on the floor. This is not a do it yourself shoe department, it is service oriented and I can’t help but think of the money Macy’s lost yesterday because they could not serve the customers.
I of course, walked out at that point, not worth the effort. The only reason there are two stars is because in another department found the sweater I had been looking for, sales clerk had to pull it off display model for the correct size, no problem finding a clerk for help or service and with a smile to boot.

I like Macy’s for the consistency it gives me across the country. No matter whether I first shopped at Rike’s, Shillito’s, Robinson-​Mays, Bambergers, Burdines, Lazarus, etc. etc. etc. etc., Macy’s is there with clothing and housewares I can trust.
They seem to have changed their stores so they’re not as crowded as they once were. I remember several stores where you practically had to stop breathing to get through the aisle, it was packed so tightly.
As with most stores around Dayton, the staff seems friendly and they always seem to find a moment to let you know that they’re there.
I only have one question: why is The Cellar on the third floor?