Monro Muffler Brake & Service

I stopped in for an oil change and they worked me in with no complaints. The cost was only 20 bucks. The staff were friendly and efficient. The manager, Tim, went out of his way to make sure that all my concerns were addressed. I would trust this location when needing car service because the manager seems kindhearted and honest.

Every since I started driving, and before when my parents went to get their cars worked on, we’d go to Monro because it’s right by our house, no big deal. Managers are constantly getting switched and more crappy ones then good ones. My boyfriend and I went in the other day because I had coupons to get our cars worked on, SIMPLE oil changes, tire rotation etc. Well… biggest waste of time and money that I have ever dealt with.
I used to think they were semi-​decent with actually fixing cars, but honestly they are the biggest load of crap. They tried to sell $ 1000 worth of parts not only to me, but the SAME parts to my boyfriend as well. My car is up to date I spoil it and all I needed was what I went in there for. However, they couldn’t even do that.
My tires were NOT rotated, even it said they DID on the receipt, neither was my boyfriends. His front tire was left practically flat, mine weren’t touched either. Brake inspections were supposed to be done, and said they were done but weren’t. I am just super irritated and will not go back and want my money back for the load of crap they didn’t do yet charged me for labor.
DO NOT GO TO! Go elsewhere!

Had to go here for my brakes because no one else is open on Saturday. The place was closed for my appointment because the «manager» was late. When he arrived, he had his coffee with him (I hadn’t had time to get mine…) and he made no apology. He was pleasant enough to talk to, but doesn’t seem to know much about his job… ANYWAY, he told me that I basically needed pads, shoes and rotors and that they would get any air out of my brake line for nothing. I told him I wasn’t going to do any rotors, but that I would do front brake pads. He said that the other things weren’t absolutely necessary. They had to go somewhere to get pads for my 1993 Toyota, which surprised me because they only do brakes and mufflers. So the job took about 2−½ hours and when it was done the mechanic told me the brakes still might be squishy (what I had come in for) because I hadn’t done the rear brakes or the rotors and calipers! I asked him if he bled the brakes, and he said he only «gravity» bled the front brakes and didn’t bleed the back brakes! Then we got into it, and voices were raised. I mean, if you tell me you’re going to get the air out of the line, shouldn’t you tell me it’s only for the front brakes? The «manager» didn’t tell me that the full job he described to me would be $ 1400!!! To make a long story short, I decided to leave it at $ 190 for only replacing the front pads and bleeding the front brakes and see how it goes… The brakes were a little bettter I seriously think the manager was hung over. At least it seems that they did what they charged me for…

Not the easiest to find. Looks as if it is part of a car lot. Not sure.
The guys are nice and helpful but the facilities need some help. The customer area isn’t very clean. The guys in the shop have the music blaring (I’m not that into rap) in the back which is clearly audible up front.
The shop section where they do all the work appears to be very unorganized. If you have glass panels showing the work area you should have a presentable work space. Yes, I know it is an automotive repair shop, but still.
The employees do not wash their hands before meeting and greeting. They also do not clean up before they get into your clean car. No gloves, floor mats, or seat covers are used while moving the car in and out.
Not to mention they do not utilize the retail space very well to make additional sales.
Again, great guys. However, ownership needs to put some work into the place to make it a user friendly experience.
Went because of an email promotion they sent me. Poor job overall retaining me as a customer.