This review is not for the hardware store but the U-Haul part of their business. My recommendation: there are other more reputable U-Haul and truck rental companies in the area. Still want to rent from them? Do yourself a favor, check the odometer making sure it’s the same starting mileage as the recorded one on the contract. If you find a discrepancy, know you’re not alone. Because of their incompetence I got charged an additional 50 miles!