SERVPRO of South Dayton

I wish I could give the business zero stars. Or negative stars.
We live in an old house. I noticed mold in the basement. Called an independent contracter to examine the problem, he reffered me to ServPro. I wish he hadn’t. A job that was supposed to take 3 days took over 3 weeks and only finally ended after I just told ServPro to call it a day. They could not find the source of the water leak, which I understand is not their job to do, but they tore apart basement walls without covering any of my personal propery, including a book collection, oriental rugs, and an infant/​toddler mattress. They sealed off the room and told us not to go in because of mold/​dust issues, so I did not know of their shoddy attention to detail until I went into the basement weeks after they started to try to figure out what was going on.
They called more than once to tell me that they couldn’t come to work on our current job because they had new jobs open up. When I called the owner, Connie, about this, she yelled to her employee (without putting me on mute/​hold), «Did you tell her that we couldn’t come today because of other jobs?! Why did you tell her that?!» The only other time I talked to Connie was when she called me to ask for payment. Payment that was due at the end of the job. I paid them for what they had done and, since then, Connie has not called me back and, when I called this morning to discuss some sort of compensation for the damages the company did, I was told: A. «She doesn’t think she should handle this sort of call.» and then B. «She’s not available.»
My basement is still torn up, still not rid of the mold, but I can promise that I will call another company to finish the job the ServPro crappily started once my reliable and helpful contractor (who told me that ServPro was «chasing water drops») fixes the water leak.
Do NOT use this company. If you do, don’t plan on talking to the owner. She’s unavailable unless she wants your money. Then, she all sorts of time on her hands.
The only redeeming quality of my experience was Melody, who tried to coordinate as best she could given Connie’s apparent lack of managerial skills.