Sprint Store By Wireless Express

My wife upgraded her iphone at this location, though not closest to our home, and she said that the woman that assisted her had an attitude problem. 2 weeks later I upgraded my phonecat the Kettering store. Anyone that had done this knows that it takes time, but they guys at the Kettering store were friendly and very helpful making the time spent not as harsh. While there, my wife saw the new plan for iphone upgrades every time a new device is released that they started 2 days after she had upgraded. Since it was going to be only $ 2 more a month, she asked the Kettering guy if it was possible, to which he replied, «no problem since that dayvwas the end of the 2 week grace period for returns.» Then, after a quick phone call, he informed us that we would need to go to original store because they technically have to do a return. We drove the 20 minutes to the other store and made tge same request, backing it up with what the other fellow told us. The clerk with straight blonde hair just stared like she was dumbfounded… it was clear ftom the get-​go that she did not want to help us. She inqired directly on front of us with the employee/​manager next to her, both never looking at us, then tells us we need to pay a restocking fee because we are basically saying that we don’t like tge phone. We tried to explain again that this was not truly a return, that she wants the phone, just switch the plan. Attitude got worse and she said that we were wrong and she eould need to return and do an entirely new purchase…“store policy.” We returned to the Kettering stotlre where the guys were dumbfounded, including the manager. They called this store and verified the claim of «store policy» to which the Kettering manager explsined that since tgey are both «preferred retailers» the other store could have done this easily. Our original sales clerk, John, then made a 10 munute phone call to sprint, who made some service changes (had to remove new phone from service briefly), and BAM, plan switched! Kettering rocks with customer service, and this location is full of miserable, unhelpful people.

Fantastic help.