White-Allen Audi

If I could give 0 stars, I would! If you do not care about your car, then take it here! My car was towed in after hours when the car was over heating. When filling out the paperwork to explain what was going on, we specifically asked that somebody call us with their findings. The following day I called 3 times between trying to get a loaner & getting no returned calls like promised, never once during this time did anyone tell me what was going on with my car & nobody else called to talk about it. Upon going to pick up my loaner car I was told my car was ready! What?! Nobody called me! I was told my standard service was done. um, did you take care of the real problem however? Asked to speak with the service manager, whom assured me there was nothing wrong with my car. I am sorry, however cars do not just overheat for the heck of it! Told me there was nothing he could do & sent me on my way. Needless to say, I was unhappy with this, but not much I could do. I got less than a mile away, where my car overheated worse than when it was towed in! I called & told them I would be coming back right away.
When I got back I was told by the service manager ‘good thing this happened when you were close!’ He was condescending & rude.
I left my car there that evening, as it was the end of business day, however after doing more research on the service department there, I had a tow truck come & tow my car the next morning to Audi Connection.
Having my car towed was the best thing I could have done. Within no time of getting my car, they had diagnosed it (which was exactly what we had been telling White Allen we thought was wrong), had the parts ordered & it was back, as good as new in 24 hours!
White Allen was a HORRIBLE experience! I cannot recommend it to anyone, for any reason… well, at least if you want knowledgeable people that will take care of your car!

Last appointment ended with them telling me I needed brakes and rotors for $ 1791! The wonderful service rep kindly explained to me that these were special Audobon brakes that really could only be handled by an Audi dealer. I am guessing someone gave him this line in a White-​Allen customer service class.
End result was I found a mechanic that has since done an amazing job on the vehicle and did brake pads for $ 500 for all four wheels. He also let us know that the brake pads would be fine for another 40,000+.
It is a shame that Audi let’s these people represent them.
Please Unilocal,let us do zero stars for places like this.

I am someone who shops around for the best price and on every occasion, White-​Allen Audi has been higher in service and parts prices then Audi Connection in Cincinnati. Remember, there are two Audi dealers in Cincinnati & Columbus. You don’t have to use White-​Allen.
The final straw was when my A/​C failed in my Audi. White-​Allen wanted to charge me $ 2,025 for a new compressor, receiver & dryer. Audi Connection in Cincinnati was $ 400 cheaper for the same repair. When I approached the service tech, he responded with, «OK». They never offered to match the price or to justify there quote. I was also left with a charge of $ 221.28 just for the diagnostics.
For oil changes they charge $ 110 for full synthetic Castrol Syntec. Audi Connection charges $ 69 for full synthetic Castrol Syntec.
I have priced wipers, spark plugs and air filters at the parts department and their prices were always higher than neighboring dealers. I have experienced this with VW parts too. Fairfield & Kings VW have both been lower on prices.
For warranty work, I have never had a problem with White-​Allen but when the cost is coming out of your pocket, be sure to shop around.