Verizon Wireless

Wow, never experienced such great service in my life, the entire staff is so nice an helpful indeed, yes its a busy store as its a corporate store not just a retailer there is a big difference in the two stores.
Everyone Mark, Mike, Rebecca, Levy, Mario, Jason they are so helpful indeed. There is no need to go anywhere else for sure.
You will be taken care of for sure.

I came into this store a week after my father passed away with my Mom to help settle her account and get my father’s part of the plan removed. I found the people to be extremely inconsiderate and rude with no respect for our situation. They were not helpful and even brought my poor mother near tears during this most difficult time. And the store manager hid while the sales person struggled to get nowhere. They should all be ashamed of themselves! And to top it off, once I left the store and called the company’s main number, they were able to fix everything and keep the exact plan just removing my father’s portion with no hassle! Something the guy in the store, and the lady he had to call on the phone, said couldn’t be done.
Don’t go in this store if you expect compassion, decency or even a knowledgeable staff!

bought a phone and returned 7 days later back in july 6^th 2013 and still havent received my refund check… incompetant!

Have always had great experiences here.

Crowded with slow service and simple items such as power charging cords out of stock. Worse, when I phoned them there was no answer. When I arrived at their location and mentioned the fact I was advised that their phone was out of order. Ain’t that just great!

I hate going to phone stores because I usually leave there spending money on a repair that should be free. I’m also not a tech guy and could care less which accessories my phone has, as long as it makes calls and I can text. So… I got a CrackBerry as a gift for Christmas and 8 months later the speakers just stop working with no explanation. I finally went to get it fixed and was told that I would need to buy a refurbished phone for $ 50 at the store instead of going through my insurance plan (same price as deductible), that way I wouldn’t have to wait 2 days for the replacement. The phone is only 8 months old and under a 12 month warranty, however, since I switched accounts after activating the phone my warranty was basically cancelled. I tried not to be mad about this but after questioning the a product of 8 months breaking the staff at this Verizon location was more than helpful and waived any and all charges. Needless to say, this made my Sunday a happy one! They reset my phone, hooked up my email again, and transferred all my numbers to my new FREE phone. This is customer service at its best.