Edible Arrangements

«„We are now under new ownership, and have a new staff, have some of the best customer service reps and stride for greatness at our store please stop info a sample, a smile and a great gift for any occasion!!!“»
you posted this on ¹¹⁄₂₈ I used you 3 days later
This comment is really funny because I just used you today and seems to be the exact opposite of what you stated. Your store delivered my order with missing fruit, it was a 12 piece that was delivered with only 11 pieces, there was an empty «cupcake liner» that you throw yes throw your poor quality fruit in. When I called and I was asked to send a picture of the delivery and I did within 10 minutes I got a phone call back and was told for me or my wife to drive to your store and pick up the ¼th of a banana that was missing. I am not going to drive 15 – 20 minutes there for a banana that you guys forgot to put. The thing that is getting me even more furious is that the response to me saying it looks like you dropped the box before delivering was «that is our standard» really take pride in your product. I went and got a refund they girl asked me no questions, she did not even apologize and seemed as if it was normal. I asked for her to give me a receipt showing me that a refund was issued she told me «you already had free delivery» Not sure why a cyber Monday sale of free delivery has anything to do with a receipt. Any ways as she showed me the screen that says it was voided I also showed her the button on the screen that clearly says «print voided receipt» What a horrible service after reading all your reviews on google, yahoo and Unilocal.seems to me as if its the same horrible service that you had in the past. Disappointing. The pictures on the website are not even remotely close to the product that you get delivered to you. It is equivalent as going to a car company’s website and seeing this nice shinny new car and then when you go to the dealership to get the car it is scratched up, broken windows, and missing a tire.

We are now under new ownership, and have a new staff, have some of the best customer service reps and stride for greatness at our store please stop info a sample, a smile and a great gift for any occasion!!!

The price that you pay for fruit and the lack of customer service are criminal. I ordered a basket for my mother’s birthday thinking she would receive it during day time hours. Well, was I wrong– by 8pm still no delivery and the store and (Lack of) Customer Care line were completely uselss, You mean to tell me that the drivers are just allowed to take as long as they want and no one can track them or give the customer any idea of where this person is on the delivery route??? I will NEVER purchase anything else from this company. The Customer Service rep was arrogant and rude and he truly could not care less about my concerns. If they continue to do such a bang up job, they’ll lose more customers and maybe once the profit margins start to shrink, they’ll remember that treating people right will make them come back even if your prices are a bit pricey.

I had to pick up an order for work. When I walked in, they said they were finishing wrapping it up. 20 minutes later, they finally brought it out. Apparently, they were waiting for the chocolate to set. I’m not sure how they went from wrapping it up to waiting for the chocolate to set. The fruit was good, but there’s no way in hell I’d pay for one of their overpriced arrangements by myself. $ 54 for fruit cut into flower shapes is a bit much, if you ask me.

The staff is rude and the store is completely disorganized.
My mom received the wrong order for Mother’s Day, and the store refused to fix the situation or provide a refund.
I will never be ordering from there again.