First Choice Urgent Care

Let’s say if I could give this urgent care negative stars I totally would. The receptionists have nasty attitudes, I’ve already come in here sick and your going to talk to me like I owe you something? Sorry you applied to work here if you hate it so much go somewhere else. I told them what happened to me having eaten some time of cleaning fluid at a fast food joint (they didn’t wash out the cleaning fluid from one of their heating trays). I was woozy and couldn’t walk straight and my head was pounding and I was extremely nauseous every smell made me want to throw up even the pleasant smells. They made fun of me to the other medical personnel «she’s fine what an idiot» after I asked legitimate questions to them. They also told me I was just fine and could leave. Are you kidding me? The worst service I’ve ever experienced. I’ve been here multiple times and every time have been treated with the most disrespect I’ve ever felt. Only once have I ever felt respected like a human and that was by a young doctor who is no longer there. I would not recommend this clinic to anyone!

Usually, it’s difficult writing a review for a place that I only go to when I’m feeling poorly but I have to say that the majority of times I’ve been here in the past year, the service has been well above average for an urgent care. It seems like they went under new management or got rid of a few doctors because I had left here in tears under Dr. Feemster and another MD a year or so ago and swore I would never come back. But, a terrible sinus infection brought me in and I found out that they had gotten rid of the MD’s that were not helpful, did a overhaul of the building, put in a nice faux fireplace, and keep the rooms neat and clean. They have an x-​ray machine which is not that common at the urgent cares and I’ve never had to wait more than a few minutes. The staff took really good care of me and even referred me to a podiatrist when one was needed.
There is only one sticking point that needs to be addressed– the behind the counter customer service. One time I went in with an asthma attack and they had glade plug ins in the outlets. I asked them to take them out because of respiratory issues and they refused because they said ‘a lot of diapers are changed in here’ and that they are sure I’d rather smell the air freshener. As a medical facility, they need to be re-​educated on respiratory irritants including air fresheners, strong smells, etc. and how that can exacerbate asthmatic issues and allergic reactions.
Also, it would be nice to see them smile once in a while behind the receptionist desk. I’ve had the clip board handed to me without a hello or acknowledgement on more than one occasion. It’s really disconcerting to have a full conversation with a person without them making eye contact with you for the duration of the interaction.
All in all, pretty decent place. The main thing is that they give accurate diagnosis and communicate the results to my PCP which is what should really matter.

Terrible. I’ve been here 3 different times hoping it was a fluke the first 2. Nope. I have a swollen irritated sore throat and a hacking cough. I went in seeking ANY relief because I couldn’t sleep and I’m in tears because I can’t swallow any liquid. Took them an hour to eventually come into my room and swab my throat. The nurse walked in asked how my gag reflex was and jabbed the back of my throat and rubbed the swab all over… Making me cough and gag and tears came swelling out of my eyes. She just leaves and slams the door behind her. Waited a while longer and the doctor said I don’t have Strep Throat, so unless I want a steroid injection there’s nothing she can do. I asked for any pain relief or anything!!! And she sent a script to the wrong pharmacy three times. So it’s been 3 hours with no relief still. And it’s even worse because she jabbed my throat with the q tip. Never ever ever again will I go there. No compassion and each time managed to send my prescription to the wrong pharmacy.

It took a while to be seen by the doctor, but I imagine 6pm on a Saturday is their busiest time, as a lot of other doctor offices are closed at that time. But the place is very nice, and the doctor was incredibly friendly. I would go back again… but hopefully won’t need to :)

Dr. Ali Hassan should change his name to «Dr. Seuss» because that’s how much he knows about healthcare. He graduated from Wayne State — which is a clown college in Detroit.
I came here after a bad reaction to a pain killer. Typically, the docs will check fluid levels for poisoning then try to flush out what they can. Dr. Hassan told me to go to the ER and have my appendix removed WTF! I explained my aspirin allergies and he got offended saying he’s the Dr. and sent me to the ER immediately. I blew him off, drank ginger ale, and watched TV instead…
This place is a circus and Hassan is the ringmaster. He never even looked at labs or symptoms. Terrible providers are the reason costs are so high!

I had a good experience with the physician who saw me, the front desk staff was not friendly. The reason I’m only giving this place 2 stars is because cost was unreal. Not only is it $ 212 for the «office visit» they charge $ 25 for an «evening/​weekend» appointment. What? You’re an urgent care… Majority of people only come on the weekend or evening! Ridiculous. Needless to say, I won’t be back.

Don’t go here! I went in today with a bleeding nose, The receptionist gave me bad medical advice. Told me to tilt my head back instead of forward. My airway is starting to be compromised. A guy in scrubs told me to tilt my head forward. They took their time getting me more kleenex. Even as I’m coughing up blood, they won’t see me because I forgot to bring my id. They asked for both my husband and my soc security numbers, something no longer used in medical identifications. By the time my husband got back with my id the nose had stopped bleeding, and we left without seeing a doctor. I realize that it snowed last night, but the restaurant we went to had clean floors, the usual urgent care we go to has clean floors (Grindley Park) but this place had FILTHY FLOORS! Why would I want to be treated here? 3÷2÷14

This place is awful. I came here with a simple ear infection, as soon as I walked in I handed them my insurance card and asked if they accepted my insurance. They explicitly told me they take my insurance, but I would have to pay 50% of the office visit. This is what I was expecting, so no problem. I spent maybe 5 minutes there, no tests or anything were done — just an office visit. I paid what I owed up front.
Later I was sent a bill for a total of $ 212 and the claim that my insurance did not cover my visit. The bill explicity stated that they sent it to my insurance. I called the billing company and explained that it should have been covered by my insurance to which I got a «No, it’s not». After calling my insurance I was told that they never sent the bill to my insurance company, and that yes in fact they do cover it. I am now stuck going back and forth trying to get them to even send the bill to my insurance.
This place is a total scam. I would never recommend anyone to go here.

Everyone is friendly, patient focused, and efficient. I was very impressed with my entire visit, including diagnosis, and follow-​up. Hopefully I won’t need to go to urgent care again anytime soon; if I do, I’ll be back at FirstChoice, Dearborn.