TGI Friday’s

Came in tonight and had a TGIF Skip the Line pass. Manuel took it and told the public crowd waiting that when someone brings it in that they get seated next. Really? Did he have to single us out like that? So you would think we would be seated next, right? Nope, Manuel and Kalif who were responsible for seating began to seat everyone waiting before us. They left us waiting 10 minutes in an empty waiting area. Unreal. Who are these guys? They don’t even know how to follow Friday’s procedures.
We ordered two desserts and both were small in size. The Brownie Explosion and Oreo Madness were tasty but definitely far overpriced for what you get.
What a poor dining experience. We won’t be back.

WARNING: this us not a positive review and weiting as it happens!
I had not been to this location in years, it uae to one of best around… today… worse than the Southfield location. Lets just go down the list shall we. DISCLAIMER: it was crowded in here at all
1. They only had 2 – 3 wait staff in here… on a Sunday… tried their best, they really did
2. We were there for 3 hours and orders only started coming out about 95 minutes later
3. They came asked what were missing 5 times and still didnt get it right. (All of us ordered endless apps)
4. When the food was finally received (a lot later and not the right food)… it was COLD not warm but colf
I am beyond pissed and hungry
5. Its bill time, we are already still hungry and pissed and the bills are wrong. They charged the appetizers as individuals and not the endless. It charged each if us for like 3 – 5 orders, when only 2 or 1 each and they were cold. The managers were laughing because the bills were messed… if only they knew we all were online reviews and social media post! And we so calling the customer service relentlessly this week!
I do not recommend this location, if you want some TGI, go to the Troy location on Big Beaver. I would say it together, i dont this and Southfield location can!

One of the worst experiences in a restaurant I ever had. The waiter was not really welcoming when he approached our table. It took almost an hour to get our food after ordering, even though the place wasn’t busy. When the food came, we were missing some sides that came with it. We let the waiter know, but he never brought our missed food. The cherry on top of the night was when the waiter brought us the bill. He had it split up, which we wanted, so we all put our cards in order from top to bottom in order of the bill. The waiter completely screwed it up by charging us with the wrong bills. We are never coming back to this restaurant. We will gladly go to other TGI Fridays restaurants because it’s not the chains fault, it’s the people that are running that specific restaurant. They just don’t give a care.

This place looks a little rough from the outside. The landscaping looks pretty sad. The inside is not much better. The booth we sat in was dirty and the walls next to us were filthy. They looked like they hadn’t been cleaned in quite a while, with fingerprints and gunk smeared all over them. Lots of crud between our booth and the wall too. After noticing this I looked around the rest of the restaurant and saw the floor was pretty dirty too. It looked like it hadn’t been swept or mopped in at least a few days. There were fruit flys buzzing around us as soon as there was food on the table. They stuck around during our entire meal and were quite annoying. I would not come back here because of the uncleanliness.
Service was slow. We came in around noon on a Sunday and the restaurant was sparsely filled. Our waitress took a while to get to our table but she was nice. She brought us waters while we waited for the drinks we ordered. The bartender took an unreasonable amount of time making our flavored lemonade drinks. We ordered an appetizer that was brought out fairly quickly. Our entrees were served a while after and were delivered hot. The food and drinks were good overall despite the wait, so at least the kitchen is doing a good job.

Been going here for years. Thought we’d grab a bite after a movie, service was dismal. Done!

Do you like to wait 55 minutes for your food? If you’re that patient then maybe this place is for you. I do not like to wait more than 20 minutes personally. Not only that but the food must have been sitting under a heat lamp for a half hour. Poor service for starters. The food was not great also! The manager did address our concerns and removed an item from our bill because it was like warm at best.

I have never waited this long for food What a joke and then it all comes cold and nasty. Do your self a huge favor and eat somewhere else.
Poor quality food and horrible service this shit hole needs to be shut down!!!

I came here around maybe 5 times when I still lived in Michigan. Even now when I come back to visit friends and family I love going to Friday’s. I enjoy the appetizers and the food as well as the delicious Margaritas. I never had a bad experience as far as food or service and it was really pleasant each time I came. Next time I come by I will be sure to eat here again.

Went here for my brother-in-law’s birthday dinner. We had a party of 12, so we were divided into two round tables, side-​by-​side. The kids sat at one table and adults at another. I ordered the Smoke Stacked burger and Strawberry Lemonade, both were delicious! The burger was tender and juicy, so I have no complaints about the food.
The only complaint I DO have is regarding customer service. Since we were divided into two tables, we had two waitresses. One waitress took care of the adult table and the other served the kid table. Our waitress was great, she was super friendly, made sure we always had drink refills, and ensured we were satisfied with everything. The kids waitress was the complete opposite. She didn’t offer refills on the kids drinks and rarely came back to the table. Then when it was time to pay the bills, she gave my husband the bill for our kids and walked away. She took so long to come back that my husband gave the money to our waitress to cash us out. This apparently made the other waitress very upset, which she expressed in front of all of us. Then my husband is handing her the tip for the kids table (which was 23%) and she takes it from him without even so much as a thank you and walks away with an attitude! I wish I would have gotten her name, or mentioned the incident to the manager on our way out. Some people just shouldn’t work in customer service!
So 5 stars for the delicious meal and our waitress, zero stars for the kids table waitress and her nasty attitude.

If I could give 0 stars I would. The service was horrible and slow. Less than 25 people and we waited to get seated. There was no hostess, then ordered took forever, dirty dishes, and bad food. Would not recommend going. The best way to describe this restaurant is like they were making it up as they go. No management or organization!

It was our work holiday dinner and we decided to eat at this TGI Fridays… bad idea! The service was terrible it took ²¹⁄₂ hrs to get our food, the place was not even very busy and we had 6 people. I ordered a jack and coke and they gave me flat pop and the drink lacked the correct amount of alcohol… not to mention they made the drink in the kitchen area not the bar (weird and gross) when I complained to the manager about the drink he proceeded to bring me 3 glasses… one with coke, one with Jack Daniels and one with ice… he tried to embarrass me in front of my coworkers, it didn’t work because I’m a former bartender and told him so with some other choice words. The place is dirty and the employees have some of the worst attitudes I’ve ever seen at a restaurant.

The bathrooms were not clean at all. Water and paper towels everywhere. I didn’t even go near any of the toilets. The service is definitely lacking. We have to keep asking for water and our food is taking an extremely long time to come out. Our waitress didn’t seem to have great knowledge of menu items. We ordered the pretzels and cheese dip minus bacon and she never mentioned that there was bacon inside the dip. We are sitting here 45 minutes in for the endless apps and have had one app… Definitely driving to Canton next time.

Wow-​I read the reviews and didn’t think it could be that bad. The bartenders sure weren’t happy and didn’t want to be at work! Only one was nice-​he actually greeted us at the door. Not sure if he was management but he was friendly and attentive and seemed to be the only one working. The girls looked pissed off at the world! And the guy who was supposed to be our bartender-didn’t want to really be bothered with us.
The spinach dip was horrible!
The one star was for the one guy who was friendly and helpful!

My fiancé and I just ate at this restaurant about an hour ago and the food was terrible! Our service was ok, but our waitress acted like it was her first time ever serving and we waited a long time in between everything. The prices are pretty high so I ended up talking to the manager so he could void parts of our bill because I didn’t want to pay tons of money for garbage food I didn’t even eat. We went during lunch time their cook during that time must be inexperienced and bad at his job!

Horrible service. The waiter didnt know what he was doing. Silverware was dirty. Food was ok but not worth the price. Im never going back!

Two of us went for dinner at 6:30 on Saturday night. Although the place was pretty empty with many open tables we were given a ten minute wait so we decided to eat at the bar. The two bartenders seemed to act overwhelmed and we’re at odds with the wait staff. In fact we watched one get pulled out and «talked to» by the manager before she started helping behind the bar too. We ordered Jack Daniels Ribs and Shrimp. Ribs were OK but the fried shrimp came out luke warm. Got the brownie overload for dessert that came out nuclear hot.
This restaurant just didn’t seem to have their act together. We won’t be going back.

The location smelled strange. We were assaulted with the smell of windex when we came in — they must have just cleaned. Otherwise the restaurant just had a musty smell. When we were seated, I got slimed by something (mayo? Grease?) under the table, getting it all over my pants.
The food was still good & redeemed the visit. Service was also good & they have had problems in this area in the past.

Its all about service and this place had barely any. Well first when i walked in i was not greeted and about 2 or 3 employees zoomed pass and clearly saw me and my party and did not say a word .they ran out of spinach dip which was disappointing because i had traveled far for that signature appetizer. The food took too long to get to my table. The tvs and the atmosphere were good and clean.
Finally the bill took forever to get back to me. I did get a discount because of how they did mot have spinach dip but it should not have taken almost an hour.

It has gotten better at this Friday’s location, but not amazing as of yet. I gave it another try because I love Jack Daniel’s glaze. They are heavy on bar promotions, so happy hour provides the best pricing for apps and/​or drinks. I go on Thursdays for $ 3 appetizers. My favorites are the wings (of course) and the BBQ chicken flatbread. They have on the times I visited (never after 10pm or weekend) been calm and a chilled atmosphere.

Oh, gosh, no!
Just run screaming into the night rather than eat here!
Filthy, dirty, slovenly staff, and the food is horrible!
Great place to break up with anyone because they will know you hate them by your taking them here!

Not worth going… It’s a miracle how they survive