Tim Hortons

So many negative reviews @ this location and I’m not sure why. Their coffee is always made to perfection. I actually have a Tim hortons a block down from me that I refuse to go to cuz their coffee tastes like pure bottled water (literally). Their donuts are never fresh @ 10am and so forth. But this location is the complete opposite. Always fresh whether it’s at 10am or 10pm. Love love this location! 10min drive but who cares. The drive thru girl is also very sweet! So I’ll be coming back no matter what these reviews say.

Wish I could give a zero star rating. Waited for 15 min for a cup of coffee and finally had to leave (without it) because I was running late. Only two cars ahead of me the whole time I was there, and just a few in the lot, so they weren’t busy. My baby was sleeping in the backseat otherwise I would have gotten out to go inside and get it. Came back a week later and waited 10 min. Finally got to the window and the girl that took my order, Erica, was so rude. I asked why it took so long with just one other car in front of me. She answered me bitchy and slammed the window closed on me while I was in mid sentence. When she opened it back up to give me my change I asked for her manager. She said they didn’t have one, just a supervisor, and slammed the window on me again. Will never go back to this location. The WORST customer service ever. Can do without the eye rolls, huffing over me asking for a sleeve for my coffee, and slowness. Will drive a half a mile down the road to the next Tims, where they know how to treat their customers.

One star review only because you can’t give this place a 0. If I was dying from starvation and this was the only establishment open in the entire state, I would probably choose death. Absolutely the worst Tim Hortons you will ever walk into; don’t know how it’s still open. If you want to go to a place where it takes 15 minutes to get a cup of coffee when no one else was in line in front of you, or you want to have the employees stare at you blankly as if you just ordered in Klingon, then go ahead and come here. Otherwise, avoid this location at all costs. Drive east on Michigan Ave for another mile and a half and you’ll come across a MUCH better Tim Hortons with a much more friendly and competent staff.

It appears a couple of the reviews for this location seem to be just general Tim Horton’s reviews or possibly (but not likely) someone who managed to get component service. Making sure I put in my 1 star review to do my part in keeping the overall rating low.
Rude clueless staff, not having items that are on the menu, slow service, etc. The worst Tim Hortons.

Slow, slow slow. Every time I have come here, they don’t have half of the menu options available and I end up driving away and taking my service elsewhere. Will most likely never come back here again.

Absolutely the worst drive-​thru of any TH locations. The workers barely articulate, their voices lack any life or energy. They seem annoyed to be there. Service is incredibly slow. Horrible.

Wish I could have read the reviews before going to this location I agree with most of the 1 star reviews and the same rude girls still work there throwing the breakfast sandwiches on the napkin holder as they make them I ordered the turkey sausage with egg white on muffin very poor sandwich the turkey sausage was grey like it was cooked in the microwave the muffin was not toasted just dry and cold threw the sandwich away this location will soon shut down

Why do so many people dislike this location? On my visit today I was met with two girls, one of whom was mopping and the other appeared to be busy behind the counter cleaning or something. They both paid me attention and waited politely on me until I was ready to order. (Today being a Sunday late afternoon).
My cashier was pretty knowledgeable about the hot drinks and popular and less popular sugar-​free syrup shots.
Again I’m not sure if I was met with a great crew or what but my visit here was fine and my drink was inexpensive and good.

I was so excited to try this place as I’ve never been to Canada. This is definitely one of the ‘worse’ locations of the chain in MI. Unfortunately I didn’t know that. After waiting for 5mins in the drive-​through, we decided to just go in and get a breakfast bite. The person who was taking our orders was very helpful and accommodating but oh-​goodness the workers. They were all over the place! They just kept giving us dirty looks as we’re waiting as in we’re creating such an inconvenience for them :/​My steak and eggs wrap was soggy and kept dripping liquid from God knows what. though the bf seemed happy with the grilled cheese panini. So atleast one of us left somewhat satisfied!
I really wish I stopped somewhere else

This place doesn’t even deserve one star. It’s completely filled with negative attitude from the workers and is on another level of ghetto. The speaker for the drive through is broken most of the time and half my order is missing every visit. I’ve never seen such rude and careless staff.

Waited 10 minutes in line when they were fully staffed for a large hot tea that wasn’t even filled all the way and had 1 tea bag… get it together.

I first got hooked on Tim Horton’s when I visited Vancouver, BC, Canada. I’m from Arizona and we don’t have a location here so I have to either go to Canada or East Coast to get it. Everything here are all so good, I would definitely try each and every item on the menu if I can.

Quick and easy run through. Made me a special donut, they don’t usually make, special order sandwich and I was out in 3 minutes.

I wish I could give this place zero stars. They are so beyond slow every time I come it takes forever. They need a better trained staff. Very unprofessional

I went here on my lunch break and rushed to get there before breakfast ended at 12. I pulled up to the menu in the drive through at 11:52 after waiting in line for a few minutes and ordered a bacon egg and cheese sandwich on a biscuit. The employee then told me that breakfast ended at 12. I double checked my clock which still read 11:52 and then said «I’m sorry but it’s only 11:52». The employee then tells me that they stop serving breakfast two minutes before 12 to prepare for lunch. I tell her that would mean they stop at 11:58 which is still six minutes away. The employee then audibly sighed and said «look we don’t have breakfast anymore do you want something else or not». Needless to say I did not want to order anything else from this establishment.
Now I recognize that I was cutting it close but (1) you know that breakfast is by far your most popular food and you have a massive banner across the front of the store bragging that you have it until 12 maybe you should actually have it until 12, and (2) if you are out for some reason your employees should be apologetic and not extremely rude and condescending. I would have ordered something else if the lady was nice about it.

I love Tim Hortons, but this was the rudest person I’ve encountered at a coffee place. I was at the drive through in the morning and there was only 1 person behind me. I ordered a medium black for $ 1.59, and when I pulled straight up to the window, the woman let out a loud sigh, because I immediately didn’t have the correct change to hand her. As I was getting the change (10 seconds later), she says in a very annoyed, condescending tone, «Just give me whatever you have, SIR!». I ignored her and got the rest of the change, got my coffee, and drove off. If customers are too much of an inconvenience for them, then perhaps they should have less :)

Absolutely the worst Tim Hortons I have ever been to. They take forever and always mess up my order. The sad part is this is the closest one to my house. Avoid this location at all costs.

I am a Timmies fanatic, for the record.
That being said, this place absolutely sucks. Lukewarm coffee all the time. Hot tea but they don’t know how to actually make it (hint: the teabag goes in before adding the water). Toasted bagel that you pay extra for it to be toasted equals untoasted, sliced in half and slathered in cream cheese. Appreciate the mound of cream cheese but that bagel is not only untoasted, it is stale as hell. Always.
I work so close to this place its ridiculous. I drive west on Michigan Ave for a couple blocks past this place for decent Timmies. I have also started to go east on Michigan Ave for much better properly made tea (Harney and Sons Cinnamon!) at Biggby. That is sad Timmies. Really sad.
I give this place the finger. Seriously. It is the Worst Timmies Ever™.

I usually really like Tim Hortons but this place is garbage. I came here to study with a friend and was going to order breakfast and was very disappointed to hear from the staff that I was not allowed to sit and study. I told them I just wanted to set down my stuff first before I went up to order. They went and got the owner/​manager and he decided he would tell me I cant study there either.
Apparently there is a rule at this place that you are not allowed to sit and relax or study. I have never seen a coffee shop that doesnt allow you to relax and have a cup of coffee. I will never be visiting this place again.

I came through the drive-​thru for a simple regular bagel with cream cheese — OMG why does it take so long for the order to come up.
There were many times I’ve just to re-​evaluate this place but of course the lines are always too long too wait.