I’ve had Verizon ever since I got my first cell phone back in high school. They’re not the cheapest service out there, but for the quality and service they provide, I’m more than willing to pay a little more. Wherever I have lived or travelled, I’ve always had great service(including usually having bars when friends with other service providers do not). No dropped calls, no weirdness… their phones are quality, the only time something goes wrong with them is when I drop it on cement or in water or get it ripped off. Their insurance policy is pretty good. For a phone that retails $ 300, I only have a $ 50 deductable to pay to receive a brand new one if mine gets stolen/lost. The insurance cannot be claimed in store, there is a website you file on and your new phone will arrive in the mail the next day. If there is a phone defect, they will replace your phone on the spot in the store without having to pay a dime. As with any cell store, Verizon can often be crowded. But any store I’ve been to, the staff are always friendly, courteous, professional, and do their best to keep things moving. Plus everyone who works here is always dressed so nicely! So why review this Ford Rd. location specifically? Get ready cause I’m dropping a «shallow» bomb… there are such cute guys that work here. Not only are they adorable, but they’re damn good at their jobs too! Flirt with me, AND fix my phone in a snap? Yes please. The wait goes faster when distracted by all the eye candy, the exerience is more enjoyable when I have a cute man in his fresh business professional making chit chat… and then I leave with no only my phone issue resolved painlessly, but with a little boost to the ego too. I’m about to start breaking my phone on purpose just to go in there more often. Muah ha ha ha ha… :)