Ziebart

Fast forward 3.5 months and I’m really unhappy with the quality of the work and/​or the products I purchased. The clear coat around the base of my truck is peeling in the corners and when they sprayed it they sprayed it from the bottom edge up onto the bottom side of the nameplate on my doors… so when it rains any dirt trapped behind the nameplate now funnels into a thin pocket of clear coat between it and the door. Water and dirt just kind of hang out in a little clear coat window. It looks like crap when my car is freshly washed. They should have taped their lines with WAY more precision! The clay polish didn’t last nearly as long as they told me it would either.
And on top of all that, the window tint… bubbling. Really?!
I have yet to call the manager to see if they’ll stand behind their work but honestly they had my car for a few days last time and I don’t want to go without because of their poor quality work. I’m also not interested in having an experience like Adrianna’s. After shelling out over $ 1200 I expected better service, quality of work and product quality.
Fair warning that you might not get what you pay for.

I purchased a 2014 Fusion from Pat Milliken on 6÷4÷2015 and brought my car to Ziebart on 6÷11÷2015 for rustproofing and window tinting. Why? Because Pat Milliken recommended Ziebart. In between that ONE WEEK, my car sat in a clear garage because I have a second car I am driving until I sell it. I live by myself, no kids, no pets, nothing touched the car. My car had 0 scratches, no body damage whatsoever. I dropped it off at Ziebart the morning of 6÷11÷2015 and returned at 4 pm to pick it up. I walked around the vehicle to check out the window tint, only to find the rear back passenger wheel well from the tire to the bumper all scratched, and of course that was the first thing I noticed, being a newly purchased car and they were very visible and never there before. Not only was it covered with scratches, there were 2 gashes in it that would not come out with wax that now also needs a paint touch up and buffed to be fixed. I am extremely upset and irate. Not only do I bring this to the manager, Vince’s, attention, but he responds by yelling at me, repeatedly, and then says, «I cannot accept your check now because who knows what you will do.» Seriously? Not once did I raise my voice at him, I just expressed my concern over the scratches, as anyone would. Regardless, I handed him my debit card, because I’m not that type of person. :) I had to politely ask Vince twice to please stop raising his voice AT ME and that it was extremely rude to insinuate I wasn’t going to pay for the services done and to treat me this way after having damage done to my car is disrespectful and unprofessional. I turn my car on and realize 10 miles worth of gas gone from when I dropped it off this morning. He responds with, «Oh those gas gauges are never accurate.» What? Never had a problem with them before!!! Clearly they did what they wanted with my car, as if I wouldn’t notice, and then, it is MY fault, and I am scolded when I notice scratches that were never there before. I am totally shocked and upset in 1. how my car was treated and 2. how I was treated. I felt berated, being yelled at by an older man, as if I am a stupid female who has no idea in what condition my car is in. I am certainly not stupid and know my car did not have huge scratches in it upon dropping it off at Ziebart. He did not offer a discount. Instead, he offered to order paint and touch it up for me. I should have left Ziebart excited, instead, I left on the verge of tears being disrespected. I would absolutely never EVER bring my car to this Ziebart again, and will be calling corporate and the BBB first thing tomorrow. I will take this as far as I can. The fact that I was treated extremely poorly made this situation 10x worse. Horrible customer service.

We were very disappointed in the lack of detail on our F150. We had an interior and exterior detailing. It was amateur at best especially for $ 230. Windows were filmy, interior looked wiped down vs cleaned, dirt still in the door jams, too many items to list. This detail shop seriously lacks its key component, detail.