Bob’s Shoe Repair

I was a frequent and happy customer of Bob’s, but the service has declined in my last two visits. Both times my shoes were not ready when I was told they’d be ready – by Bob. I didn’t ask for a specific day. The first time I had to wait while they were repaired. The second time, I was told to come back the following day because my shoes weren’t ready. I couldn’t return until four days later. When I did, it took almost half an hour to find my shoes (with my receipt). When they were found, they still weren’t ready. The toe taps I asked for weren’t done. Bob attached them then. One of them promptly fell off the next day. The delay in repairs and the poor quality lately have made me decide that it’s time to find a new place.

I’ve gotten three pairs of Frye boots worked on here. Fryes have leather soles, that are completely smooth and must be scuffed up a bit for traction. The original soles last a few seasons, but I’ve found it better to just put rubber soles on them rather than wearing the leather sole thin. One pair I brought to bob’s last year to put rubber soles on the bottom of a new pair to prevent wear and cost about $ 25. These have lasted so far, though I’ll likely need the heel soled again as I’ve worn it down. Most recently I dropped of two pairs of Fryes, a 3 year old pair in desperate need of resoling, and a new pair I just bought this week to put rubber soles on. I was very impressed when I went to pick them up two days later, as promised. I was hesitant to get my boots completely resoled here, as other places quoted me at least $ 75, and Bob’s did it for $ 35 and put a rubber sole on them at my request. This was an even better job and feels like better materials than the rubber soles I got last year. We will see how long they last, but I’m optimistic and very happy with the price I paid and I get to keep wearing my favorite boots!

Took my favorite pair of black pumps by today at 4:00 expecting to pick them up next week. He had the base of the heels replaces, liners reset, and a coat of polish on for me by 4:45. I was absolutely thrilled with the service and will always come back to him, as I’m pretty rough on my heels.

I had a wonderful first experience at Bob’s. He took care of my favorite pair of boots (needed to be re-​soled) and he went above and beyond. They look like new! He also fixed my favorite leather backpack (needed zipper repair). He did it in a timely manner and I am very pleased with the results. Absolutely do not lose your ticket number or you may never see your boots again — The shop is (to put it nicely) very worn in.

I like the repair on my shoes and it was cheap. But there were some issues along the way that necessitate an honest review.
I brought in my favorite brown boots. The heels were seriously worn down. Bad. See the photo. So Bob had a lot to work with.
I went to another highly reviewed shop and they quoted me $ 45. Bob said $ 18. Yes please. The price is definitely right. These were $ 100 boots, so they were worth repairing but I also needed something in my grad school budget.
I dropped the boots off Monday, and Bob told me to return the next day. I confirmed the time. I didn’t need them this fast; he offered. On Tuesday evening I came back and he just started working on them! It wasn’t the biggest problem, but it definitely cost an hour of my day. He confirmed that he would have them done when I came next, and also confirmed that he was going to take off the fabric on the heel that was super scuffed up. I was expecting this anyway.
I returned on Friday and the heels were structurally repaired. But he showed them to me, and the scraped off fabric looked terrible. It was just the white plastic looking rough with still some brown patches. All I had to say was «that doesn’t look very good» and he asked if I wanted them colored brown. I said yes (thought that was what I was getting the first time) and asked if I would have to come back another time. He said it would only take 10 minutes. Luckily I wasn’t in a rush!
Overall, the final job looks good and the boots are in much better shape, for a low cost. But you should check ahead to see of they’re done and be prepared. I would maybe come here again, but not if I were one of those people who buy really nice shoes. This works for my regular foot ware.

I had a great experience there. I went there to get my sandals repaired because my sole was beginning to come off and for $ 4.00 Mr. Bob repaired them.

I also went here because of the reviews… two straps had come unglued on one shoe and a third was about to come unglued on the other shoe of favorite pair. Left them off Tuesday with instructions to repair both shoes… came back Saturday– only one shoe was complete, and it had been stapled, not glued… stapled. Through the rubber sole, so that the staple ends were visible on the bottom of the shoe. The price was low and I felt bad for the guy, so I paid and left… but someone needs to present a dissenting view of this business. I can’t remember ever seeing worse repair work. Sorry, Bob. :(

Okay. So I came here the first time because of the reviews on Unilocal.I walked in — its a mom/​pop set up and it was #1 Filthy, #2 unorganized, and #3 quite stuffy! I described to them what I needed done (2 heel caps, 1 shoe glued and 1 purse repair) — they said no worries, everything will be done well, give us a week, etc. So — two weeks later I showed up to pick up my stuff (45 minute drive) — they #1 misplaced the ticket so they couldn’t find my stuff for about 15 minutes and #2 DID NOT HAVE ANY OF THE STUFF DONE, except for the shoe that needed gluing! It was just unbelievable. I gave them the week they asked for AND an extra week! Well, I explained to them that I live 45 minutes away and blah blah blah. He explained to me how busy they were… well that is not my problem. SO — he said come back in a week, I did. It was done BUT the purse was done SO HORRIBLY that when closed the buttons didn’t match up and one of the caps on the shoes was WAY bigger than the actual heel! I pointed these things out to them and they said they would fix and to come back the next day! ARE YOU KIDDING ME??? I have to drive 45 minutes EACH F’ing way! Anyway… I did do that — and when I came back it was done as correctly as they can do I guess. So, I wanted to give them one star but… since they fixed everything that needed fixing they got the 2^nd one.
Maybe its a shot in the dark kind of place here. But… all I know is that I will never be back here.

I cannot agree more with the posts below.
Bob’s is awesome. I was referred to him by a friend of mine who got her boots resoled. I was looking to do the same with a pair of mine since they are about three years old. There was legitimately a hole in the bottom of them. I was on the verge of throwing them out until I was referred to Bob by a friend of mine who had just gotten her boots done by him. Thirty dollars later my leather boots had completely new soles, PLUS he fixed a pair of my wedges free of charge.
Not only is Bob’s cheap and reliable, but the level of customer service is incomparable. HIGHLY, HIGHLY recommend.

Bob is amazing! I had a terrible experience at Clairmont Shoe Repair, and Bob did everything they refused to even try to do. He repaired the «unrepairable» boot, in record time and very inexpensively. Can’t recommend him highly enough! He is awesome!

Bob is amazing!!! He did great work, and did it fast.
I took in 7 pairs of shoes that needed new heel tips and had another pair that needed additional heel repair. He did all of that & I was actually surprised at how cheap it was!
GREAT service!!!

I am so happy I found his business. I was going to throw a pair of my shoes that I took to another place in Tucker and was quoted $ 70 to repair them. I took a chance and went to Bob’s and he fixed them within a few days for only $ 5!!! Excellent work and really nice service. I have already dropped off several more pairs to his shop and will recommend him to all my shoe addict friends. :)

Very affordable. Same day service. Easy peasy throughout.

I have brought many different things to this guy– sneakers, Ugg boots, and above else, my babies, my cowboy boots!
Cheapest prices available and best quality repairs. He is located right across the mall and right next to BB bank.

Quick service. Affordable. Friendly, small business. Will take all of your future shoe repairs here.

Went here to replace the heels and soles on my $ 500 pair of shoes. Material was cheap, did not last long.
Would not recommend.

Bob is the bomb – service is great, prices are totally reasonable. This shop is right next to Saravanaa Bhavan off Lawrenceville Highway.

This place is great. Inexpensive, fast, and quality work.

I took a chance on this shop based on a couple of online reviews and the fact that down-​to-​earth shoe repair places in my opinion tend to be the best. EXCELLENT decision.
Bob has been in business in the North DeKalb Mall for 10 years and in his current location for 3. I learned this while chatting with him during the mere 15 minutes it took to put fresh heel tips on a couple of pairs of shoes that I had worn down to the nail. Each pair cost $ 8 and they take cash, credit or debit. They did a beautiful job, polished the shoes and touched them up for me, and gave me $ 2 off because it was my birthday. They’re also open til 6pm on weekdays, which is great if you’re working.
I’m planning on taking all my shoes back there. They were so nice and you can’t beat the price and the speed.

Today was a good day because I discovered this local, inexpensive, FAST shoe repair joint.
I dropped off a favorite pair of dress shoes that needed some special attention. $ 8 and 30 minutes later, the heels had been beautifully repaired.
The shop definitely isn’t fancy, but it doesn’t need to be. I’ve got my shoes back in pristine shape and I’m happy about that.