Firestone Complete Auto Care

Staff is very friendly, but service is not completed in a timely manner.
I came on a weekday at 11am and was originally quoted an hour for an oil change and tire replacement.
I ended up leaving three and a half hours later. I’m normally a patient person, but for the estimated time to be so off is unacceptable, especially because I was on my lunch break. Had I known it would have taken so long I could have returned at a later time, but I was continuously told that everything is just about completed.
Needless to say I won’t be returning.

They get two stars because the guy who helped me was courteous and gave excellent customer service, however, I do not feel that my car actually received an oil change. The tech said he couldn’t figure out how to reset my oil change light, but he changed the sticker, UM NO, the sticker still says March for an oil change! I will never go back. Now I have to take it somewhere to make sure the work was done!

Made an appointment for an oil change and tire rotation for 9am. Showed up at 845. Car went into the shop at 955. Didn’t come out until 1115.

STAY AWAY IF YOU VALUE YOUR LIFE.
Had a very disturbing visit to this location. I went in for an oil change and tire rotation which I paid for when I purchased my tires 3 years ago (I don’t drive much) When I drove it in the brakes were fine, but I was called into the shop where I was told there was a leak in a brake line, that the brake fluid was low and it was too dangerous to let me drive out with it like that. I told them the brakes were fine when I drove over, but seeing the fluid spewing out I had them check on parts and give me a quote. Surprise on them, they found out they had to order the part from the dealer and could not get it until Monday. I told them I would have to get back to them, and in spite of what I was just told about how dangerous the car was to drive, they brought the car out to me and handed me the keys. When I got into the car, I started it and put my foot on the brake to put it into gear and my foot went all the way to the floor. IT WAS NOT LIKE THAT WHEN I BROUGHT IT IN. IN FACT THE PRESSURE IN THE BRAKE LINES WAS NORMAL and that can be confirmed by the mechanice who did work earlier that morning on the gas sending unit. If the brakes had been to the floor he surely would have checked it and said something, but they were fine.
So I immediately went back in and in spite of telling them it was not like that when I brought it in and asking if the leak existed prior to coming why the brakes weren’t to the floor before they took it in, I kept getting the same answer that the leak would cause the pedal to go down. I insisted 3 – 4 times it was not like that when I brought it in, but still got the same answer.
But the resulting situation is that I cannot drive the car normally until it is repaired. (not there) They quoted $ 150 each for two parts, the GM dealer charges $ 86 each. Since there is now a leak, my local mechanic will do the job for $ 300 instead of the $ 480 Firestone wanted.
I can’t say for sure and will not make an official charge or claim that they put my life in danger, but I will never believe that something wasn’t done to cause or exacerbate this leak in an effort to drum up more business. An oil change and tire rotation would not in any way cause me to loose brake pressure. If the line was leaking when I brought it in like it was when I was shown it, I would not have had brake line pressure on my drive from my mechanic to Firestone.
And this is not the first time I have taken my car there and been told I needed $ 400 – 500 worth of work and when I took it to my regular mechanic, found out that was not the case.
Also beware if you take your vehicle in for work under a prepaid rotation or alignment contract. Make sure they put the correct mileage on your receipt. I asked the woman writing up my service if she needed it and she said no. And when I got my receipt for the oil change, it said mileage 10. My car has over 165,000 miles and I know they use the mileage to either have to honor or to deny coverage for tires if they wear out while under warranty. I was denied for a tire that wore out and that is the reason I bought the tire rotation and alignment contracts. I will make them honor them ever 5000 miles but will never buy another product or service there. I believe the fact that they make no money on that work, is the reason they have come up with bogus work. There are too many other places to go to get work done in my area. NEVER again!

I just went there for an oil change and tire rotations this morning. The gentleman I spoke to on the phone prior to going there was very pleasant, and everybody was very courteous. I was there for 1 hour, but no problem! They had free WiFi and I got a lot of work done while waiting. I have taken my car to the Howell Mill location and they ALWAYS find something I HAVE TO fix RIGHT AWAY. Not at this location! All the recommendations they gave on my car were due to the mileage. Great news! I hate to be hustled. The gentleman who took my payment gave me a coupon discount, which helped a lot since I have been furloughed. Overall a great experience!