Ntb

Yup, I never leave reviews and have a disdain for Unilocal.But I’m confused as to how a business can function so poorly and still have the money to open their doors every day? My significant other and I decided to use a coupon for a cheap oil change while low on funds, and brought our car here. He sat and waited for over four hours for it to be done. No indication when walking in the door it would take that long, even when asked, they insisted it would be done soon. When it was finally done, we realized the fluids weren’t even refilled which comes with what we paid for. Upon calling to see what the deal was, the manager swore if we brought our car back, the next oil change was «on them» and to come on back to get the fluids topped off.
My boyfriend brought it back and sure enough, the service was just as terrible. On the way out, the windshield wiper fluid was STILL empty. When we came back in, we asked if someone could fill it for us to which we were told it «wasn’t their department» by a few workers. Needless to say I’m not taking my chances and trying to redeem the oil change that is supposedly «on them». Yikes this place is terrible.

I discovered I had a very low tire on a Sunday and suspected a nail. NTB was open on Sunday. I called and they said to bring it in. The front desk staff were extremely courteous and kept me up to date. They didn’t even charge me for the nail removal and patch. However, I suspect that was because it took almost 3 hours after they told me it would only be a little over an hour. Then, when I stopped to get gas on the way home, I noticed that the mechanics had put the wrong tire on the rim! I mean, the tire from someone else’s vehicle. So I drove back. The front desk was extremely apologetic, but it was another 30 minutes to locate my tire, and get it all sorted out. If they had charged me, it would be a 1 star review.

I have been here twice for oil changes and once for tires… The tires seem to be very fairly priced and the service took about two hours. The oil changes were on special and seem to be continuously on special (online coupon), a fair price at $ 19.99 but takes a very long time I have already been waiting for an hour and will probably be here for another twenty or so… I definitely recommend for tired and long cheap oil changes but have been quoted for a few other things where the work and parts were very over priced. The saving grace is the employees who are very nice and playful.
Update: now have been waiting two hours… Still waiting

I’ve gone here three times and as a whole, service is mixed. I’ve made reservations only to still be left waiting for hours before my car was even touched, thus negating the entire purpose of making an appointment. Their specials are affordable, however for major repairs they seem significantly more expensive than some of their competitors in the immediate area. Their computer system for scheduling services looks slick at first glance, but it’s incredibly cumbersome; the attendant has always needed to get help (either from someone else in the building or even calling tech support) when trying to use it. As NTB is a chain, they seem shackled (no pun intended) by corporate in terms of procedures and pricing; the staff is friendly enough, but their hands are tied. This is hardly unique to NTB, but it’s something you should be aware of going in.
One thing they deserve credit for is that they have very convenient hours; they’re open in the evenings after work hours and on weekends.

Horrible service. Very unprofessional. They just want your money and don’t care about anything else

Great for tires, but nothing else really. All the staff are very courteous and my experience getting tires here has been great.
For other services, their prices for parts are astronomical. Their cost for the speed sensor they replaced was $ 175 for the part only (not incl labor). Labor costs are OK. The cost for the same part at the dealer is $ 65! They could not repair the problem with my car’s speed sensor after the car spent 3 days with them.
Had about $ 1800 of work done on one car and the power steering pump went after about 8 months. They did honor their warranty. I am certain they do this willingly as we pay a lot more than the after market parts are worth so they could probably replace the parts about 3 times and still make a profit.
So I’ll be back for tires, but nothing else.

I unfortunately patronized NTB on DeKalb for 2 years before I realized they were scamming me. I started with them because of the oil change specials, but then they started suggesting «necessary» services like multiple brake overhauls.
After replacing pads and rotors, and flushing the system, they said I needed another complete changeover within a year. When I told them they already replaced all of those parts the employee hummed and hawed and said «oh, well you probably don’t need that then».
I took my car to another mechanic (one in covington, GA trusted by many co-​workers) and they were extremely helpful and knowledgeable. They fixed the mess NTB made of the rotors, for about a quarter of the price NTB quoted. When I told him about what NTB tried to do, they said its really common for places like NTB to scare people with brake services.
Thinking back, I wonder what other money I wasted here.

They trashed one of my lug nuts, partially stripped the lug itself, and tossed the nut into the door pocket.
And didn’t think to mention this!
They also appear to have reinstalled the lug nuts they didn’t manage to destroy with about 250 foot-​pounds of torque.
If NTB can promise me that their torque wrench has been removed from the shop and the techs are driving all lug nuts by hand, I might consider going back.

I posted this on google, but as I use both google and Unilocal!for reviews, decided to cross-​post.
Saw one poster remark that NTB does not have WiFi, they did when I went yesterday, so maybe they installed it after that person went.
Everyone here was very courteous. I knew I needed new tires, they offered me a range starting from about $ 80 to $ 180, the associate explained all the roadside, hazard, rotation and balancing and all the other services and how much they cost. I don’t understand why everyone else has had a bad experience here. It took about 3 hours to change my oil and put on new tires, fix alignment, etc. They’re open on Sundays (which is a great plus for me). It was overall a great experience. I will come back.

Saturday on Labor Day weekend, ran over a nail. Drove about two blocks to put air in it but when I walked out this morning and it was completely flat. Rather than risk damaging the wheel, I walked to AutoZone and got some fix a flat to seal up the hole until I could bring it in to get fixed today (Sunday).
They said they couldn’t fix it, saying I needed a new tire. Didn’t even look at the tire. I explained, as a daughter of a mechanic and someone who’s had this situation happen before where someone DID fix the tire, that wasn’t actually true. You have to clean out the goop and sand down the area a bit for the patch to grab hold, but it can be done.
Not in the mood to buy a new tire, when all i need is a patch. Fortunately, my boyfriend has a spare car i can use this week because I don’t have room in my work schedule to come in during the week. And with tomorrow being a holiday, no chance to get it done on Monday.
Thanks for the non-​service! There was a time where i was a loyal customer and felt your techs were reliable and honest, but for the past couple of years, I’ve seen an overall decline in the quailty.

There is a «zen garden» outside for you to smoke and become one with the birdsh*t covering most of the seats. I’d prefer they take the time to clean it more frequently, but it’s still better than the waiting area where bored people stare like zombies at whatever tripe the TV is tuned to.
No issues with the service, though I was only here for an alignment. The service manager who checked me in didn’t try to push anything extra on me.
Don’t bother with an appointment. It’s still «first come, first serve» as the guy who walked in after me found out.
If you bring a laptop to occupy yourself while you wait, there’s no WiFi. If you’re bored, you’ll either need a friend to drive separately and whisk you away or you can walk ~1.5 miles to downtown Decatur. It’s definitely worth the walk, because the «it should take about an hour and a half» really means, «it’s going to be four long hours in the waiting room and zen garden». I never understood why they can’t be honest (or accurate) with their time estimates.

I generally go here for oil changes. You can often find coupons on the backside of Kroger receipts or in the Savvy Shopper. Very reasonably priced for oil changes.
I also went here for tires and front rotors. I wasn’t convinced I was necessarily getting the best deal and sometimes the people can be a little pushy, but I figured since I always use here, it was easiest. Good selection of tires.
Note: ALWAYS check the online NTB website because there are coupons there that are not offered in-​store. Sometimes they will let you use them; other times they won’t.

I have only been to this particular NTB once and will not be returning. Last summer they had a huge ad saying if you purchased 4 tires you would receive $ 500 in free gas.
Of course AFTER I purchased the tires they told me what would be involved to get the free gas. It was handled through an outside company where you have to spend $ 100 a month in gas, send in receipts and you are sent a $ 25 gas card. In any even it has turned out to be a scam and is currently under investigation by the FLA authorities.
NTB however, is just as guilty. If they cared about their customers they would have investigated to see if this program was legitimate. Of course they didnt care, they just wanted to get more customers in the door, lured in by false promises. I will never shop at this NTB again and I hope I will convince at least one person not to either