Pep Boys

Wasn’t happy with my visit with pep boys. I had a mobile coupon for 19.99 $ for a oil change, this is the price I have always paid when I presented my coupon at a pep boys establishment. When I went in the other day to pay for my oil change I presented my coupon and it only look off 12 $. So I ended up paying more for than usual for an oil change and the manger didn’t even honor the coupon.

I made an appointment at 11am this past Saturday to get my brakes checked and replaced at this location. I also needed to change a tire so I also asked them to see if they had another tire for me. When I arrived they took an hour to just get my car to the garage. I asked Tenecia when they were going to check on my car since I did make an appointment at 11 and it was already noon. She said I was the next in line and as soon as they get it to the garage they were going to take 30 minutes to fix it.
Milton was the one working on it and raised my car onto the lift. Instead of taking the tires off to check it they just leave it sitting in the air. I see 2 or 3 other employees through the window from the waiting room just sitting there talking. After an hour I was losing my patience and was about to say forget it and go somewhere else cause I had somewhere else to be. I went up to Tenecia and was wondering why it was taking so long and she said they were looking for a tire. First of all it shouldn’t take an hour to look for a tire and second they could’ve already taken the tires off my car to at least check on the brakes.
As Milton was just walking around I was watching the mechanic next to mine doing oil changes. This mechanic went through THREE oil changes before Milton had a chance to fix my brakes. I mean the guy was eating chicken while working on the cars. I kept seeing Milton walking around looking lost so I go around outside to figure out what he was doing. He said he didn’t know my car had needed a computer to read the electrical brakes. I would have told him that if I had known that’s what spent a whole hour looking for it. I would assume they would know that by now. Just by knowing that it made me more frustrated and annoyed. I didn’t even want them to change my tire anymore cause I knew it would take another hour.
The fact that it took them one hour to take my car in. Another hour to take the tires off and check the brakes. And another hour to work on it. What’s the point of making an appointment if they’re going to have you wait about 3 hours for your car?! I was better off just doing a walk-​in visit or just going somewhere else that actually knew what they were doing. So much for «It’ll only take half an hour»

Mr. Willie Sanders, is one of the best rep’s in this store. Great customer service and wonderful people skills.

I don’t usually go to this location but I had a flat tire and it was the closest one to my location. Mamie the sales clerk was so incredibly sweet and helpful. I was very pleased! My only disappointment was that the Pep Boys stores don’t seem to link up to each others system so my purchases from the pep boys I usually go to for tires were not visible and I had to dig up paperwork out of my glove box to show I had road hazard insurance. That is something the company will need to deal with but the store staff was exemplary and I appreciated it.

I would like to update my comment as my problem was solved. Pep boys has a great management team, that actually looks at the posts they see and fix them. That is 5 stars in my book. Happy customer

Very knowledgeable staff. Fast service. Satisfactory customer service. Going again tomorrow. If my opinion changes, you’ll hear.

So, the plus side of this place is they have a pretty knowledgeable staff and they’re fully stocked, having everything I was looking for (Floor mats, windshield wipers, spark plugs). In and out of there with zero hassle in record time. If you really need work done to your car, they have multiple bay doors and they do repairs, though i’m happy i’ve never had to take my car in for repairs. Large parking lot and clean store, can’t ask for much more.
The bad of this place is it’s a pain to get out of! If you’re at all interested in getting back on south hariston road, good luck. It’s much easier to find a reason to turn on Covington Hwy, even if you don’t want to. Still, despite the terrible time at getting out, this place stays busy.