Results Physiotherapy

I deeply regret choosing this place. Has turned into a nightmare dealing with the local office and the home office in Tennessee. Problems with my neck and doctor gave prescription for physical therapy. He didn’t have a recommendation, so I chose this place because of its location. PT was fine but trying to get them to file my insurance claims has turned into a disaster. If I described everything that has go on, this review would turn into a novel. After 2 weeks of going, I asked were they filing. Answer-​yes. After 3 weeks since I had not got any statements from insurance, asked again. Yes, they said, insurance companies can be slow. 4 weeks, same question, same response. After 5 weeks, I call my insurance. They had not received anything from them. She offers to call to get it resolved, leaves message, phone call not returned. This happens 3 more times that week. I’m calling also, getting transferred to claims, answer machine only, leave messages, no returned phone calls.
Another week goes by, I called home office and tell them I want to speak to an actual human. I tell the woman the problem and she checks into it. Short story, I thought she was actually helping. Nope. More calls, now they are actually lying about what the problem is. Every phone call is different person telling a different reason why it hasn’t been filed. I had to pay each visit, not cheap, because they said deductible not met yet. Now, I know why. This is still continuing because no one will help or give straight answer. Decatur location, the woman at front desk tried to blame my insurance saying they rejected claims which is a bald-​faced lie. Then, she became combative, condescending, hateful and rude. Her name is Lacey, avoid this woman.
Still waiting. Nothing being done. Another reason from them why they haven’t filed my claims. 2 months later, more stalling.