Verizon Authorized Retailer – Wireless Zone

I believe my last review I forgot to star it! So just saying 5 STARS!!! Like I once said highly recommend!

Do not do business with these dishonest people (specifically the store owner). I went in to get my phone service transfered from my old phone to a new one and he said they could do it for $ 20 since I didn’t buy the phone from them. No problem. After he did the transfer, I asked how long until the phone would be activated and he said he just transfered data and it would be another $ 40 to change the phone plan. I figured I’d have the data service transfered but not be able to make calls (which was frustrating enough), and when I went out to my car I realized the data in my old phone was still active and nothing on the new phone.
I went back in and asked how long until it would be active and he said he only did a data transfer, meaning he transfered all the data (pictures, files, etc) from my old phone to the new phone, which I didn’t need to be done at all. I could have done that on my computer with ease.
Instead of acknowledging the mistake and misunderstanding, he stood his ground and refused to issue a refund claiming he did exactly what I asked, which clearly is not the case as I’m sitting here on my old phone with no service transfered over to the new one.
This guy clearly has no idea what it takes to handle even the most basic customer service issue so I can’t imagine how he handles things when it gets really tough.