Wingstop

Wingstop in Decatur IL… Fairview Plaza… I literally spend $ 150 per week at this establishment. I order 100 wings for the football game at a friend’s house. Get there, open the boxes, and 40 of the wings look like this. They taste worse than they look… I call the store and they tell me nothing can be done. I’m assuming they will change thier mind when I get back there and show them what the wings look like. To my complete astonishment, they stick with no help for me. The owner Eddie gets on the phone and tells me he will not do anything for me. I explain that customer service is huge in retail, and this is unacceptable. He tells me, and I quote from the owner, «Drop your attitude or I’m not giving you shit!» I am NOT the guy looking for anything free… all I wanted was for what I paid for to be right… I’m not interested in Wing Stop in Decatur getting any more of my business as much as I enjoy the food. I’m not expecting anything at this point, just wanted to express myself… share my post!

Went to Wing Stop for lunch today. Overall i gave my visit a ³⁄₅. The wings were pretty good, i chose to go with a 10piece combo, bone in, with the new Korean BBQ flavor, and mango habanero for the other 5. the Korean Spicy BBQ were not spicy at all, but the flavor was good. The mango habanero, which is my go-​to flavor for wings pretty much anywhere i go that has them, were average. They were nowhere near as spicy as anything with habanero should be. The combo came with fries and a drink. The fries were pretty atrocious — soggy and mushy. The only flavor that came through on the fries was an overwhelming sweetness from the sugar they put on them (im guessing).
For the nearly 13 $ after tax for this meal, id expect more.
Also the iced tea at this place is awful, you’d might as well be getting water.

This place does not deserve the one star I gave it! I wouldn’t have given any, however, the review could not be submitted without a star so I gave the lowest rating permitted… this place is undeserving of even one star!
I’m a huge fan of chicken wings, and, being new-​ish to Decatur, decided to give this place a try. December 27, 2012 I made one of the worst epicurean decisions of my life… I walked into Wingstop and ordered. I sat at a two-​top table and ATTEMPTED to have a conversation with my fiancé (now ex-​fiancé) seated just about 20 inches away. The cheesy 80’s music was blaring so loudly, it actually hurt my ears. There were children in the dining room also wincing at the volume. I walked to the counter and asked if the music could please be turned down. I was told by the teen/​early 20’s employee the music volume is preset and could not be turned down. I asked if it could then be turned off so we could enjoy a conversation and meal. I was told they would be fired if the owner came in and the music was off.
I asked that my order be cancelled and money returned. The cashier called the manager/​owner to inform of the request to return my money. Clearly, they could have called for «permission» to lower the volume. The owner must not be concerned about filling tables or making sales! I was given a refund and walked out in search of a pleasant dining experience.
Do NOT patronize this location. Go to BDubs… they are much more professional and customer focused!