Mens Wearhouse

Recently this location has gone through an interior face lift. More employees are on the floor. There is still much needed areas of improvement. Lets start by getting a greeter or someone who can direct you to the correct person.

One of the rudest customer service experiences I’ve ever had. And this is from someone who’s worked for years in retail. We walked in to pick up my fiancée’s tux that we ordered from another men’s warehouse, we walked up to the tuxedo counter and this girl (Robin) was literally laying her head down in the desk texting. I thought she was asleep until her coworker nudged her to put her phone away. She lead us to the dressing room to try on his tux and removed one from the bag that was clearing not his (wrong size, color, brand, everything). We explained that it was the incorrect one and she looked at us like we were idiots and said «well this is what you ordered so… I dunno». Turns out SHE grabbed the wrong bag. And instead of apologizing, she said «oh wait… it’s over there». Then just walked away… most likely to continue her text conversation. Robin was rude, disrespectful, and clearly has no desire to put any effort into her job or customer service. It was if she was being punished. If men’s warehouse wasn’t the only national tuxedo chain with the best selection I would never go there. I’d rather get my teeth drilled then deal with that girl again.

First off, I LIKE Men’s Warehouse. I have spent a lot of money here over the years and bought lots of clothes. I had a guy that worked here for a long time take good care of me and I was always happy. Except, there always seemed to be some mix up with delivery of a special order or something else that had nothing to do with the salesman I worked with.
I just bought a suit here last week. Actually, I bought TWO because of a sale. I was very unhappy with the salesman I dealt with, Jonathan. Unhelpful. Complete disregard for my budget concerns and had an attitude like he couldn’t be bothered with my sale or my opinion. Even huffing when I asked for different color, different shoes or to see what other shoes he may have in my size out back. Yes, I was buying TWO suits, a nice belt AND the damn SHOES and this guy is pissed that I want to see if there is any other options for my new outfit. What an ASS!
So, while helping me, he takes a call from a clearly disgruntled customer on the phone and he is a complete ass to that person as well! I should have just walked out and gone to another store or better yet asked for the manager. This guy is ridiculous!
Now, I stay, because I want the suits I picked out. They both need alterations and one set of pants need to be ordered. I explained I have a wedding to attend the following week and he says it won’t be a problem, they will call when pants come in and I can come in, get fitted and they will make needed alterations, meanwhile making needed alterations to the second suit I bought that was complete in stock.
Two days before wedding now, no call. I call them. The girl on phone says give me your phone number and name and we will call you back. No call. Of course. Now I have a wedding to go to tomorrow and I have bought TWO SUITS, spending over $ 1000 and all I have is a pair of shoes and a belt!!! WTF!!! Stay away! I will NEVER shop here again! I miss my old salesman here

After shopping at the CambridgeSide Mall Men’s Wearhouse location I decided to stop in at this shop with one of my groomsmen. Thinking of how to review this store was difficult because I have mixed feelings about my experience.
The pros:
When I walked into the store I was warmly greeted by an employee who made it a point to talk with us about not only suit options but tuxedo rental. Both employees who helped were really polite and helpful. They had incredible personalities and made looking at options fun.
The cons:
The pricing that I got from this store was way more than the pricing that I got from the other store a day before. When I asked about that they told me that the other store must have given me false info. This was a bit off putting but again the other aspects were great.
In the end, I loved the personal service I got but the pricing was frustrating. I feel as though the company needs to do a better job of making the pricing even across the boards.

To be up front, I’ve never worn a tux before, so this was a new experience to me. Also, the wedding is not until the fall, so I am basing this off of the selection process.
I came to this Men’s Wearhouse on a Sunday with my fiancée and best man to pick out tuxes for our wedding. I didn’t make an appointment, but we walked in and someone came to work with us after just a couple minutes. She was very friendly and fairly knowledgeable.
We sat down and went over basics; name, date, locations. No problem, although she seemed to be directing all of the questions to my fiancée instead of me, but no big deal.
After the basic stuff, she asked what we were looking for. I wanted the guys in charcoal gray. My biggest complaint is the lack of options we had for rentals. Since I wanted a dark gray tux, we had all of one tux to pick from. It is perfectly nice (I went with it), but it was kind of disappointing that there wasn’t a selection. Same goes for the ties – we’re picturing the guys with burnt orange ties, but they hardly had any orange at all, so we had to use the coral tie and pocket square she had available to imagine what the finished product will look like. That’s probably not a terribly common color, but I figured they could at least have one solid orange tie.
Next we went through and selected the other pieces of the tux. All of the samples they have were very dirty. The groom is traditionally in all white (or ivory or some other variation of white depending on the bride’s dress apparently), but the samples they had for vests were all browning from use… it seemed somewhat unprofessional.
Once we had picked out everything (vest, shoes, etc.) I figured my best man or I would be able to try them on. It didn’t seem like that was going to be offered, so I asked, and was obliged. We liked how everything looked, so we got measured and put down deposits. This whole process took roughly an hour and a half.
We picked Men’s Wearhouse since it has a reputable name and we figured it would be more cost friendly than some of the designer places. The experience was all and all okay, but not quite what I was expecting (lack of selection is my biggest complaint, though the cleanliness of the samples was a turn off too). I’d like to give it 2.5 stars and say it was okay, but there aren’t half-​star ratings.

Quick, brusque service got a suit I liked in my hands with alterations in about 20 minutes, that was great.
But save yourself the trouble of dealing with the curly haired, glasses-​wearing jerk here, there’s a Joseph A Banks less than a mile away.
The attitude of this salesman was reminiscent of a time when commission was all that mattered. I’m sure he was disappointed to hear my budget but his comments that followed were without exaggeration the most offended I have been in a retail experience. all i’ve been thinking about the last 24 hours was that i should’ve walked out right then!
I wish I could objectively review this place. maybe i’ll give them another star when I get over this asshole. But then again, I thought the suits were a bit overpriced anyway.

Not a great experience though hope to get a decent suit. I bought a suit about a month ago just after Christmas. They never called me to tell me when it was ready. I finally called today and they told me yes it was ready.
Went to pick it up. Tried it on. BUT the pants were too long. The cuff too long. Pants were cuffed. I specifically told them I don’t want cuffs.
They promised of course that they would fix it. Like I would expect anything less. But another two weeks and another trip I must make to go get it. Or try to get it. And no sorry here’s something extra for your inconvenience and gas spent.
Grrr

Do yourself a favor and never come here. If you’re getting married, you can just go to Macy’s where you can buy a suit for close to the same price as a rental.
Their ‘name brand’ styles are also low quality, and the look and feel of their clothing feels a couple years old.
To top it off, their staff didn’t even measure my legs when I came in to get measured.
If you ever go in there, be prepared to wait a while and watch while staff explains their complicated system to other staff.

A better location on Men’s Wearhouse. The staff were friendly and helpful here, the parking is good too, the selection and size of this store is pretty good as well.

0 – 2 in my last two attempts in renting a tux. Both times I’ve looked like the Nutty Professor.
Tux was great up top, but these men’s clothing rental places (including Joseph A. Bank) always have a problem with the measurements. For me, the pants are always WAY to big. The length and waist-​fit are fine, but the width of the pants are meant for a clown or someone 100 pounds heavier than me.
Questionable business. I’m going to a local tailor next time.

I don’t know about you, but when I’m looking for a suit, I don’t want to be treated like I’m buying a used car — and that’s exactly what it feels like at Mens Wearhouse. Granted, you’re not buying a super high-​quality suit… I get that… but it’s still no excuse to have greasy sales people trying to sell you one more shirt, or one more tie or one more pair of socks on top of the $ 500-​$ 800 worth of clothing and alterations you’re already buying.
Do yourself a favor — go somewhere else. I’d even prefer a second-​hand store before I consider going back here.

I recently went with my fiancé to this location to buy stuff for our wedding cuz they had a buy one get one free deal going on. We bought about 850 bucks worth of pretty good merchandise. Now he needed a few things altered and it cost about 30 bucks to do it. You’d think when you bought $ 850 worth of merchandise, they’d waive it off, but nope, they didn’t. We let that one go. Now these guys have a weird inventory system. They didn’t have the shoes in the size we wanted. So they dumped another pair of shoes on us and said they have the right pair waiting for us when we came to get the altered suits because since we’d be paying for it, they couldn’t let us leave without a pair of shoes. This meant that when we came to get the suits, we’d have to give our ‘wrong’ shoes back and get the right ones from them. This was very silly in our opinion. We told them in the store that we didn’t want to take and exchange the pair of shoes but we were assured it was just a small inventory issue and the exchange would be no problem.
So now we call them on the date we were asked to call and of course they didn’t have the shoes yet, so we couldn’t get it that day. Then we called again and asked them to send the stuff to a Boston store so it would be more convenient for us to pick it up since we don’t have a car at the moment and are depending on public transport. They said we’ll ship everything but the shoes. Even that concession was very reluctantly agreed to after a lot of haggling. When we said we’d exchange the shoes at a Boston store, they said we cannot have you do that since we cannot let a pair of shoes out of the store unless we have the other one. They said we hadn’t paid for it! Now we didn’t ask to be given the wrong pair of shoes to exchange. Then they said they couldn’t ship it as we had no incentive to return the wrong pair of shoes since we already paid for it. At this point I was pissed off. Why wouldn’t we return a pair of shoes that DIDN’T fit? especially after we knew we HAD to go to the shop to pick up $ 600 worth of altered suits? We did NOT appreciate being treated like thieves. Then while speaking to my fiancé, the store guy says «will you shut up and let me talk!». My normally extremely polite fiancé who also works in retail btw lost it at this point. He asked the guy to stop speaking to him like he was a child and that the least they could do is be accommodating after we’d spent $ 850 in their shop!
They were extremely condescending to us and behaved like we were complete morons for not understanding their point. When did the customer stop being important? Save your money and don’t bother with this store. They behave fine until you pay them. It kinda goes downhill from there.

We’ve all seen those commercials on TV and it would seem that Men’s Wearhouse would be an inviting place right? Well, it’s really not. From the moment you walk in the store, chances are that you’re the only customer in there. A few seconds later, a salesman will offer his assistance, which is great, except when you refuse, he will keep pressuring you to buy something, and something else to go with it. I know that the salesmen earn commissions, but pressuring customers to buy things is never a positive experience. When I refused, the guy gave me a dirty look and walked away. The prices aren’t bad when there’s a sale, but if you’re expecting high-​end material, look elsewhere. The quality of the clothes is hit or miss. They do offer tailoring on site, and lifetime ironing/​steaming/​pressing of any suit that you buy there. I had them press a suit jacket, but it didn’t look that much better than when I brought it in. Men’s Wearhouse also runs K&G, which is a cheaper version of itself (it also offers hip-​hop fashion with brands like Rocawear, Akademiks, etc)

Oh my, I don’t know where to start. My future hubby and I visited this location today for his tuxedo rental and we couldn’t get out of there fast enough… The staff here is extremely rude and useless, they showed him one of the tuxedo jackets, but refused to let him try it on! We attempted to as the associate a few questions and were basically ignored, the staff was very akward and made us uncomfortable so we bolted.
I was not about to be defeated so I called the location on Milk Street in downtown Boston, the guy seemed nice enough on the phone so we stopped in. We showed up 30 minutes later, we were greeted by a very friendly sales associate and walked out with a tuxedo ordered for the fiancé and his groomsmen, couldn’t be happier wth the Milk Street location.
I would recommend Mens Wearhouse for rental tuxedos to anyone, just stay away from this location!

I recently rented a tux from this Men’s Wearhouse location for a close friend’s wedding. I was a groomsman and came with the groom to rent some kickin threads. The process was smooth and quick, though we had to select everything ourselves (two-​20 something dudes scoping out wedding gear = potential disaster) because we really didn’t get much useful assistance. Thankfully, on the wedding day, the tuxes looked great and fit well, too.
But Men’s Wearhouse gets a 2-​star review instead of a 3-​star review because of the terrible customer service. I was one day late returning my tux, and they charged me a $ 20 late fee, which they refused to waive. Call me cheap or whiny, but I can’t recall the last time I was charged a high-​margin bullshit fee from a consumer-​facing business that wasn’t waived immediately when I requested it. Why stick me with a $ 20 fee when the entire wedding party spent close to $ 1,000? Here’s a paraphrase of my fee-​waive request:
Me: I’m a day late because I don’t live near any Men’s Wearhouses.
Cashier: I could waive the fee…
Me: That’d be great.
Cashier: … but I won’t.
Me: Please.
Cashier: No.
Me: Why?
Cashier: Cuz.
Me: Aha.
Cashier: Mm hmm.
Corporate customer service was just as useless, which is unfortunate because apparently Men’s Wearhouse started its tuxedo rental program to woo young customers like myself and hook them on Men’s Wearhouse. Too bad for them. See below for a cut-​and-​paste from a financial filing from the company, which is publicly-​traded:
«We also began a tuxedo rental program in selected Men’s Wearhouse stores during 1999 and now offer tuxedo rentals in substantially all of our Men’s Wearhouse stores. We believe this program generates incremental business for us without significant incremental personnel or real estate costs and broadens our customer base by drawing first-​time and younger customers into our stores.»