Residence Inn Boston Dedham

My family and I booked 2 rooms and stayed here in May. Upon check in one room smelled like the previous people had smoked in it, the other room smelled like urine. The hotel was sold out so we could not change rooms. Both rooms had broken air conditioners. The room size and kitchen were great, as were the beds. There is freeway noise in some of the rooms. The front desk staff were helpful and kind.

For a reasonably priced hotel the rooms are clean and the kids love the pool and thw staff is friendly and helpful.

I want to begin by saying thank you to Cathy. She was amazing! She took care of my crew. Dare, John, Marcelo and Me (Carlos). Thank you for making sure we were fed. Keep up the good work. You are a perfect example of how guests should be treated. Awesome hospitality.

Great check in experience here! I used the mobile check in thru the app and was greeted by name when I arrived. Excellent and friendly service. The hotel itself is consistent with other Residence Inns. We had a good amount of space in our suite with a fridge, sink, microwave, etc. Good deal too.

I stayed here after my wedding along with about 30 other guests. The hotel is nice but it ends there. About 5 people have complained items were stolen from their rooms after their weekend stay, ranging from wine glasses, shampoo, watches to prescription pills. (Which were only blood pressure meds). Sadly, I spoke with a manager who stated she would get to the bottom of it and never got back to me. Its a shame because I recommended this hotel to my friends and family… never ever again!

Stayed 2 nights forgot something called when got home said never seen it THEY LIED u could NOT MISS this item
Plus missing a Silver watch Payed a lot for it was on Kitchen Table Thought maybe in With other stuff Or i misplaced it … but now i know it was Taken !!! After the other item not recovered or put into lost in found I know Now It Was STOLEN !
Got no satisfaction from Management when I Called 2 Times ! Be WARE !
House cleaners are Scum Bags !

Hotel’s decent, been at better Residence Inn, staff is friendly.

Now called the Residence inn. For the price it deserves a 5 including the free breakfast which is better than most of the competitors in this price range. The real issue is the service. At the local level we met really great person who spent 20 minutes trying to fix a screw up in our reservation. This happens ofter at Marriott when you use their website to book a room at one of their lower priced chains, such as Residence or Courtyard. What got me angry is that knowing this issue we went to the hotel early in the day and the clerk told us they had no rooms at the time but did not indicate any problems with the reservation. So 10 hours later we spent a considerable time wondering if we had a place to stay. Based on past experience I had a copy of the reservation and all correspondence with Marriott on it printed out before I arrived at the hotel. However the real problem exists at Marriott HQ. This nonsense has happened too many times that I stay at other chains but in this case they were sold out for that day. I used to stay at 20 times per year at Marriott now it is 1 – 2 times when others are not available or geographically available.
It is time you got your reservation system to work! I am sure thjis review will have the same effect on previous e-​mails with Marriott. IGNORED

My parents stayed here on a recent visit to the area. They have stayed at many Residence Inn’s as Marriott Rewards members and selected this hotel based on past experiences at other Residence Inn’s.
The room was nicely updated with stainless-​steel looking appliances, tasteful décor and a flat screen TV. They offer free wi-​fi which is also great (though becoming standard, I think) so my parents could be plugged-​in while on vacation (wait, is that a good thing?).
Though my parents were staying on the 3^rd floor, I walked through the lobby several times to get to the elevator. Holy chlorine! I guess this is the downside of having an indoor pool available to your guests year-​round. I would NOT be pleased if I was staying anywhere near the pool and had to smell that (maybe it just brought up unpleasant memories of days long ago having swimming lessons in the indoor pool at the YMCA?).
They also offered a Social Reception with dinner while we were there (Thursday PM). It said on the calendar «soup and salad». Well soup didn’t appeal to me as it happened to be an unseasonably warm weekend –about 75 degrees that particular day. I suggested we go to Whole Foods and order a pizza to bring back to the room. My parents and I trekked down to the reception to get some salad and my parents opted for soup too which was either cream of broccoli or french onion. The salad was a nice spring mix with tomatoes and there were assorted bottles of dressings. Upon arriving in the room, we quickly discovered that despite being in a warmer, the soup was room temperature at best and was quickly discarded. We were very happy to have our pizza, needless to say. My parents gave the free breakfast much higher marks.
All in all, it seems like it gets the job done. It would be a nice place for someone on a long-​term stay because of the convenience to Legacy Place and complimentary breakfast but hopefully they’d be lucky enough to get a room above the first floor or far from the pool area.

I have stayed in a fair share of hotels over the years, for the price the service was well beyond great. The breakfast was anything but continental; fruit, oatmeal, cereal, eggs, bacon, french toast etc. Need to burn off some steam, well they have two treadmills with flat-​screens and the up keep is excellent, no sway or give to the pads. The rooms are spacious with fridge, stove, couch, coffee table and Queen size bed. They have a pool, but it’s geared towards kids, sorry no laps here. Of course when they built this Hotel there was no way for them to know that Legacy Place was going to be built right next to it. Legacy Place is a ridiculous mall (everything from Oakley to Whole Foods) with a huge movie theater right across the street from your abode. Vinny T’s is two doors down which makes a great pizza among other things. Back at the hotel, if you feel like staying in, Mon — Thur they put on a dinner which is informal. The staff is courteous and the maid service is over-​the-​top! I’d stay here again and recommend it to anyone looking for a safe, clean, affordable hotel in the area.

Great place for business travel and vacation combo. The one bedroom has a great kitchen, they would do grocery shopping for you if you need. It is also close to the commutter rail that will take you into south station boston. Great service, the front desk was nice and helped me with directions since Yahoo Maps sucked that day.