Staples

I like the floor associates, they are very helpful. (especially the Hispanic lady who always rings me up, unfortunately I did not get her name)
What I am here to complain about is the UPS/​USPS department. They are extremely slow! (coming from a very patient person) I went in there on 12÷28÷15 at around 1pm, they had a trainee handling the line. I understand that associates need to be trained, but not when there is a long line. (that is for slower times in the day) It was terrible, and then to top it off I was the next person in line, and the «trainer» decided to ask the second and last person if they have labels and were dropping off packages. So, I guess I’m invisible and can’t be seen. (I basically left the line after that and because the trainee was still working on the same lady) Even prior to this situation, the first time I went here to mail things, the woman in the department was slow, and talking on the phone. (I’ve only tried to mail here twice, and there has always been a slow line) I have learned my lesson not to go here to mail anything. You will literally be standing there all day long. I rather just take the trip to the UPS store on VFW parkway then deal with this department.
I believe there should be a new system put into place. I don’t think it’s okay when there is only one person in front of you, with one package, and you have to wait 30 mins in line. I think that is pretty ridiculous.
I gave them two stars because the floor associates are great! But I only started going here because I wanted to be able to get my office supplies while also being able to ship. So because of the lack of convenience, they don’t get the other three stars.

Avoid this place for Printing needs. They don’t want to accommodate any requests. We spent over $ 2000 with them. It took over an hour an a half to get them to ring it in correctly. The after the manager came over I had to come back in the store because she too made mistakes on the order. They applied d the incorrect business discounts. It took two managers to figure out how to change it all while giving an attitude as the line was building up at the printing counter. Do yourself a favor, drive the extra miles to the Norwood location and you will have an excellent experience and save time doing it.

To make a long story short, my boyfriend was looking at the Microsoft Surface and although they were sold out, they had an open-​box deal. Which they lied to us about. 1) it wasn’t a return, it was a display piece.
2) it is NOT version 2– it’s actually version 1
3) when boyfriend pointed out the scratches and dents on it, they denied the imperfections– even when we were both pointing them out.
4) employees we were talking to repeatedly told us it does not come with a stylus… When it does.
Staples, poorly played. You’ve lost potential customers… other retailers, here we come!

I have always, and will continue, to LOVE Staples.
The Dedham location is probably the most unique store I have ever been too, and its definitely for the better.
Recently, the store has been renovated and the checkout area is one line, that is clear, not multiples. The staff have always been, and are continuing to be friendly, kind & helpful, as well as always being around the store (and asking if I need any help, which is not common at some other stores). This store is also superior in clearance. I live halfway between this location and the Norwood store, and always choose this one when I want to find clearance items (Otherwise, I switch off, unless its rush hour, which I wouldn’t ever go into Dedham during… SUPER congested). Anyway, speaking of the congestion, the entrances to this store are so weird and not great… There is a small entrance on Eastern Avenue, which is sort of the main entrance, leading to the back of the building. There is another entrance on Providence Highway (the Northbound side), past the entire building. Overall, the entire parking lot works and isn’t ever crowded, yet it could be confusing and somewhat dangerous.
Besides that, there isn’t much to this Staples other than this is THE place to go in Dedham for all office supplies, printing /​copying, as well as office furniture. Plus, you should know it’s a great store and you will be treated with respect. As well as, it’s location at the Providence Highway & Eastern Avenue intersection.
5 stars.

Totally ripped off at Staples, and Dedham manager completely unhelpful.
i checked out Staples online prices for printing color copies…19 cents for color, picked up at the store. They are so close to my house I decided just to go to the store and wait while they made them there rather than logging in and ordering on line.
Very helpful copy center guy printed and stapled them… the bill? $ 30 for 60 color copies… almost 50 cents a copy. Were there prices visible anywhere? No.
The copy center guy (Gene) was very nice and apologetic about not quoting me a price, but the manager (Jeff) rudely blew me off, saying «we don’t match online prices.» When I mentioned the lack of posted prices, he said «We’re not going to put big signs up with our prices.» Funny about that…

My boyfriend and I went to this Staples in search of an office chair. Boyfriend needed something with good lumbar support, as his back has a tendency to go out. We had found the perfect chair at the Staples in Norwood (the one in the Job Lot Plaza), but they did not have it in stock, only on display. The cashier looked on the computer and told us that the Staples in Dedham had it, so off we went. However, when we got there (after we hunted down someone to help us) we were told they did not, in fact, have what we were looking for.
Luckily, Boyfriend had found a second chair he figured he would live with. Less back support, but still workable. We knew they had it in stock because we could see the box stored on one of their high shelves, over the chair display. When we asked for that one instead the kid who was helping us asked Boyfriend to get it down. The kid told us he was too short and I guess they don’t have ladders or stools or taller cashiers or anything he could use to reach that high. So, Boyfriend had to reach up and haul the box off the high shelf and then lug the box to the register.
My two biggest issues were these: The system that tracks in-​store stock is pretty crappy. We wasted a trip, which is a pain. And the kid who helped us at the second store was useless and unprofessional.

This one is okay, small though. I use it when necessary b/​c it is near my work. The staff overall has been great. The fax machine has always worked and is very fast, compared to the one at work at least.
I prefer the Staples in Roslindale though b/​c it is «Green,» bigger, and closer to home.