Sugar Heaven

I came in here yesterday as I was perusing Legacy Place. I wanted a good selection of bagged variety gummy candy and they do have a pretty good selection here! The price was fine. I didn’t get a whole lot, but definitely expected it to be higher than it was. The only problem was all of the gummies I got (and I got most of them) were completely stale. Just scooping them out I could tell they were going to be. The sour ones covered in sugar were fine, but the regular gummy candies were hard as a rock! Is it that hard to change out your candy? This is the only bulk store I have been to that has had candy this stale. First visit ever definitely put a bad taste in my mouth (literally). Also, side note, they only accept credit cards over $ 10. Which seems weird for a Legacy Place shop and more akin to a country or boardwalk candy shop…

love it.
yes– it’s expensive. but you know that walking in the door, just like any shop of its kind.
they have a good variety of sweets, and the very finest gummies i’ve ever gotten my mitts on (hello kitty heads/​bodies! they’re so soft…)
i come here every time i’m in the area. service is friendly, and free samples are always offered. my boyfriend is in love with the chocolate-​covered swedish fish.
if you’re in the mood for candy, and want a variety, this is a must-​visit.

SO OVER PRICED. Like WHOA. I only come here very rarely when I feel like dropping a stupid amount of money on a specific candy I really like and they carry a large assortment of. But that is IT. I probably come here twice a year to get my fix and then just avoid. The other unfortunate thing is the staff seems so unhappy to be there. You work in a candy store, you should be more upbeat then the dreary looks that are usually on the employees faces!
Thanks for being here to help my Fruit Slice addiction, but no thanks to the prices and sad faces in here!

This place is preposterous. I casually shopped for candy, went to pay, and it was literally 46 dollars. I did not buy the stuff, and I walked out.
This is the kind of place that shakes you out of the delusion that all businesses are created equally. Walk in, see candy, think «hey, candy is going to be priced the way that candy is priced all across the country». Well, no, it isn’t like that. Total rip-​off vortex.
RIP OFF

Caveat emptor: Watch out for the Irish and UK candies. They don’t advertise the price on purpose. $ 4.50 for an Aero. $ 4 for a Kit Kat Crunchie. $ 3 for a Crunchie Bar. Rip off. Last time I set foot in here.
As another Unilocaler wrote: mea culpa.
Buyer beware.

If you want overpriced candy… Go to sugar heaven. Otherwise go to CVS :)
Only reason why I come here is because I can’t find Shocktarts anywhere else and it’s one of my favorite candies! When I feel like treating myself… It’s like $ 2.00 which is absolutely ridiculous.
The staff that work there don’t really seem like they like being there… Probably not the most exciting job?

I stopped by this candy place on my way to the movies. I picked out my usual sour candy and belts. The store looked really nice so I didn’t think to try the candy before I bought it. As I was walking out I started eating the candy and it was stale and dry. Kinda sacked because I had to throw away 60% of my candy because it was so hard to eat. The sour belts I bought were like chips. It literally cracked and broke as I picked them out of the bag. The sour jelly beans were hard as rocks. The only thing that was decent were the cherry gummy I got.
I wouldn’t recommend coming here. Better buying it from the movie theatre even though it’s marked up. At least it’s edible.

Sugar Heaven has a great selection, but their prices are absurd. I got a pack of gum and one airhead and paid $ 6! I shouldn’t have to be related to the Koch brothers in order to afford the many items at Sugar Hell I mean heaven

Had a bad experience, but the manager resolved it. Lisa knows her stuff. Glad I spoke with her.

This is not a happy place. You are followed around like a criminal and you’re ever move is stalked. The staff is in friendly and the bins do no offer much candy. Über expensive and the atmosphere is lacking.

The candy is super expensive and you can get the same candy elsewhere for much cheaper. You cannot use a credit card unless you spend at least $ 10. I’m not a tightass, but how much they charge for their candy is insane. The doors are always wide open with very loud music blaring out into the rest of the shopping center. I’m surprised that people haven’t sued for a noise complaint. The store staff actually screams at you. They’re also constantly up your ass.

I entered the store with my children today and the girl working there immediately approaches my girls (who were both politely holding my hands not touching anything) and told them not to touch any of the candy in the bins. And then says to me if they put their hands in the candy, I will be paying for the entire bin of candy. Totally rude and my children weren’t misbehaving or touching anything,
I just walked out. How can you run a children’s store like this — I will never understand… except that they charge $ 22/​lb of candy and just follow people around hoping their kids will stick their hands into the candy. Never again. I can see why the place only has 1.5 stars…

Seems to be most of the negative reviews here are about price. Get over it! You’re paying for the experience. The blue wall is one price, the pink wall is another price. It’s really not hard. You will be hard pressed to find another candy shop in the area with as wide and varied a selection as they have here. Long lost gems from my childhood were a delight to behold again. The staff is extremely friendly and willing to help you find your perfect selections. This is a fun place. I would go here again anytime. They also host birthday parties in the back. Stop focusing only the price and enjoy the experience.

Call it «Candy Purgatory». Have been to Back Bay location and Legacy Place. I have to give them credit for consistency, but unfortunately they are consistently loud, expensive and wary/​suspicious of customers browsing.
These places should be exciting and interesting, but they remind me of a depressing, empty, theme park gift shop. The Back Bay store has a downstairs that had an ice cream bar. If you want to be followed by an employee, just go downstairs, they will be on your heels to protect their dusty inventory.
I only give them 1 star for their selection of British candies, that is, if you can find some that are not out of date.
Plenty of other reviewers have pointed out other negatives, so I won’t repeat them. The one thing I have to mention is the sign that says that the bulk candy bins are not attached to the shelves, so if it falls off, you are responsible. A perfect summation of what is wrong with Candy Heaven. Support any other business, don’t encourage this company…

I am giving it 1 star because 0 stars doesn’t seem possible.
I was out today with my 5 year old child, shopping at Legacy Place. I saw a candy store, and I thought it would be nice to buy my son a treat. He loves M&M’s, so he was immediately drawn to them. I gave him a bag. I noted the price I saw (5.49) and told him to buy a few.
He ended up with about ¹⁄₃ of a lb in his bag. Not all that much. I went to ring it up and I was told it was nearly 8 dollars. I was confused. It was a relatively small bag of M&M’s (I get bigger bags for less at CVS). The cashier pointed out it was 5.49 per ¼ pound. I was floored. That is $ 22 per pound. $ 22 per pound!!! I was floored, and disgusted. But, I didn’t want to disappoint my 5 year old son. So I shelled out the $.
It is clear why they display prices in ¼ pounds rather than doing so by the pound. No normal human would pay $ 22 a pound for M&M’s. I think Godiva chocolate is less. I left feeling cheated and robbed. I don’t think I have ever left a store feeling that way before.
Clearly…mea culpa on this one. I should have looked closer at the sign, or just told the cashier to keep his chocolate gold. Oh well. Next time I go to Legacy Place with my family, I will go buy a bag of M&M’s at the movie theater. Probably be a lot cheaper (never thought I would say that!).

I’ve been in this candy store twice. Both times it seems half the time it’s empty. It only has candy you can bag which you have to pay an extreme amount of money for. Why would you pay that much money for a bag of candy when you can go to BJ’s or Costco and get your own? That doesn’t make much sense. Everything in the place is so overly priced it’s insane. Most of the stuff they have in this store you can find at ocean state job lot or the dollar store. I don’t get it.

1) no prices on much of the candy
2) no scales except at the register which often has a crazy line
3) stale candy
4) unhelpful staff, looked totally bothered when asked about prices as we shopped
5) still horrified at how they treated the woman in front of me in line… I was already frustrated and hating the store, but watching their treatment of another customer tipped the scale (no pun intended). If I hadn’t already mixed candy I would have walked out. (once you mix you have to buy).
I will never take my kids back here even though it was our pre movie ritual for over a year now. Sugar Hell.

A really fun, big store.
Loud music.
Pretty darn pricey though. I just spent 17 $ on 1 lb of chocolate covered gummy bears.
A good place for local kids, tourists and anyone with a sweet tooth to check out.
Staff was helpful.
Soon to be more locations in Natick, Burlington and Downtown Crossing.

1.) Close to $ 17/​lb for candy.
2.) Said candy is stale (nearly all of it).
3.) $ 10 minimum to use a card with nasty signs all over the store reminding you of it.
You’ll save money and eat better getting your candy at the movie theater.

Sounds like a great concept:
Grab a bag and mix it up with all your favorite candies and chocolates.
Right?
WRONG!
First, you cannot mix certain sections of the various wall since there are different prices. Okay. But why all the prices? Its like going to a buffet and being told you need different plates because the chicken costs more than the salad — duh? But different people get different mixes. i think a simple pricing needs to be in effect.
Second, LOWER your prices! Nearly $ 17/​lb a pound for candy? Really? They are sneaky because the signs list the prices in quarter pounds so there is a sticker shock at the register.
Third, a FRESH supply of candy would be nice, especially at these prices. Even the staff admitted that they are not allowed to throw away stale candy, they just mix it up with the new candy.
All in all, pretty sad. Lots of cool stuff, but not worth it at these prices. Of course, if you have the black Amex, you will okay!