Long Island Tent & Party Rentals

So, I’m not a big reviewer on Unilocal but I felt I had to throw a 5 star review out there for this fantastic company. I got a tent, flooring, heaters, chairs and tables from L. I Tent Rental for my milestone birthday in my backyard in December. I had different elevations, a pool, and trees to deal with so had to carefully work out what kind of tent could accommodate my space. Evan was kind, patient and creative and came out to visit and measure my space several times so that he could adequately determine what could be done. He was also readily available to me by phone and text to answer questions or to allow me to bounce ideas off of him. He is simply the best! I also want to acknowledge Raul and the team of installers who overcame all the difficulties in the space to install the tent of my dreams. My birthday tent felt like a whole other world and my guests could not believe they were in the same yard they visit for bbqs in the summer. This company provides the utmost in customer service and their prices can not be beat.

I cannot say THANK YOU enough to Evan and the entire staff at LI Tent for making my daughter’s Sweet 16 memorable. The customer service I received was exceptional, including the set up and removal team. I used LI Tent instead of a party rental place I typically use and I could not be any more pleased that I did. I definitely made the right decision. They are very reasonably priced and despite me waiting a week before my event to actually finalize what I wanted to get, they were able to provide everything I needed. Evan was so reassuring throughout the entire process and that really made a difference. It makes the world of a difference when you have someone letting you know, it will be alright, especially when you’re trying to make sure everything down to the most miniscule item is perfect. I rented a dance floor in addition to other items and as expected, the dance floor was a huge hit. This company offered the best service and well maintained rental equipment at great values. I look forward to using them again in the future :-)

I have used this company for the past 3 years for my company’s annual bbq. The first 2 years they were great, no complaints! But this year I wish I could say the same. They recently moved out of Brooklyn and are solely based in LI. My company, in Brooklyn, needed them to be set up for a company BBQ by noon. Leaving LI at 8:30 am they did not get to our office until 12:15pm which at that point their services were not needed. I was very disappointed and when I called to ask about their status I was told «You need to understand that we are coming from Long Island and we cannot control traffic.» I did not appreciate being spoken to that way. I work in a business where we too are delayed because of traffic but we also allot enough time to get to our destination. Maybe if you live in LI and are hiring them the service is better but I would not hire them again for our events.

I have rented tents from this company for two of my biggest parties! My sons baptism and my other sons 5^th birthday party! Both times I couldn’t be happier! The rental for my sons baptism in July was worth every cent! Unfortunately it rained all day long and yet my guests were able to enjoy being outside without being wet or on wet grass etc. My sons 5^th birthday was in Oct and we rented the tents and the heaters because that time of year can be difficult weather wise! We had a nice day but the heaters helped to take the chill out of the autumn air. The staff was professional. The reservation process was painless — they even came out to measure and let me know which size tent I should use and where! The set-​up and breakdown was seamless. I highly recommend this company for tent rentals and I will definitely use them for my next party.

The team at L.I. Tent & Party Rentals really know their stuff !!!
I have never rented a tent before. I called and asked a bunch of questions. They had all the answers on how I could make my party successful. They even had suggestions I didn’t even think of !!!
From the original sales call, to the delivery and pick up… the entire process was so easy … thanks to all involved for help make my party a hit !!!

To Pete and the boys of Long Island tent and party rentals
Thank you
From the competitive pricing on the equipment to the tent and heaters everything was first class
The guys did a great job setting the tent up and taking it down
The heaters that were used saved the party
My family and friends will be using your services for many years

i run a huge charity event every year. i have hundreds of people media the whole nine. this year my building was not available to use so we rented a huge tent. i called around to get pricing and spoke with many places at the end of the day i choose them ! not bc i got the best deal (thou i did) I choose them for the staff. Nothing is better then having a staff that was beyond helpful and kind. ask for Mark hands down the nicest guy help me every step of the way. service was amazing i didn’t have to ask for anything they were well prepared and they stuck around and help volunteer and help with the charity!!! i will be using them for all my party tent needs… if your looking for amazing service STOP HERE YOU FOUND IT !!!

I rented a tent this past Thursday for Thanksgiving. It’s the 4^th time I have done this for Thanksgiving. The first 3 times not really too many problems other than the tents were a bit old looking with tears and dirt but they did the job and the heaters worked good the first 3 times too. Well, this time was not so good. I reserved this tent 5 months ago and asked for it to be installed the day before Thanksgiving. I got a call with a window of 2 – 5 and the guys were there about 4:45 to install it. All good. Problem is they did not have a heater, there was a bad one at a set up earlier in the day and I guess they used mine to finish that one. They told me someone would be coming around 8:00 to bring the heater, not happy about it but I understood things happen. 8:30 I get a call from Peter that they don’t have a heater for me yet, it would be later but that I would have to help him get the heater out of his car, I told him I could not because I have 2 very bad knees, I thought that was a bit unprofessional to ask me. He wound up getting to me at about 10:30, as he was installing it he mentioned to me that he was a bit rusty at putting them in as he had not done it in a while. He hooked it up and started it and it was blowing out hot air, we ran it about 3 minutes then turned it off. Thanksgiving morning I turned it on. It worked great for about an hour and 15 minutes, then I noticed it was blowing out cool air. I restarted it and it was blowing out warm air again. That lasted about 15 minutes then it was blowing out cold air again. After that it only lasted about three minutes each time I tried it. My brother and sister-​in-​law showed up to help me set up and they commented on the strong smell of propane coming from a tent. My brother also noticed that the outside of the propane tank was frozen from about halfway to the bottom. The heater no longer was turned on after that because we were worried about the leak. I called Long Island Tent rental knowing no one would be there but I figured I would leave a message so they knew what happened on Friday. I had to call my wife’s side of the family and cancel Thanksgiving dinner. Luckily they were able to go to another family members house. My family came over and we just ate inside. When I called Long Island Tent rental on Friday I spoke to a lady and she told me I would get a call back that day from a manager. No one called. I spoke to a manager Peter on Saturday and told him what happened and he seemed to get very defensive saying it was working fine when he was there on Wednesday night. The tent was also supposed to be picked up on Friday which did not happen. But more about that later. Upon doing my own research I discovered that one of the reasons a tank would freeze up is if too much propane was being fed to the theater. Today the tent company came back to pick up the tent, today is Monday, the tank Felt almost empty. This is one of those 4 foot high tanks and there is no way it should be almost empty with the couple of hours that I had it running, obviously it either had a leak or was sending too much propane to the heater which would make sense as to why it froze. I was told by Peter when I called him to tell him I was not paying for a tent I could not use he told me heaters are temperamental. I was very annoyed and I said if I am buying everything from you I expect you to get everything working, we eventually came to the conclusion that I will not be paying my balance due but they do have my deposit which I’m still not happy about but since I will never go there for a tent again I guess I’ll have to live with that. Now back to the pick up, I told them I needed it picked up Friday or Saturday while I was home because I have dogs and I will not let anybody in my yard when I’m not there, they showed up on Monday at 3 o’clock after I told them it had to be after four, I was able to get home from work early and let them into the yard to take away the tent. I understand things breakdown and I don’t blame Long Island Tent for the heater not working but their customer service stinks. I will never rent from them again.

I called Long Island Tent and a gentleman named EVAN was absolutely GREAT! I had 2 parties a week apart, and Evan took care of me very well! His expertise and experience on how to place the tent was very impressive. These guys definitely know what there doing, highly recommended!

Overall: 3 stars
Ordering process? 4 stars.
Delivery pickup process? 2 stars
Value? 3 stars
Will i use them again? maybe…(see below)
We have an event at our church for which we rent a package including tent, chairs, and tables. I took over the organization of the event this year. Due to time constraints, i just reused the same vendors as last year, including LI Tent & Party Rentals.
Ordering process:
It was very pleasant to deal with them when making an order and calling to ask questions. Staff is very helpful.
Delivery
However, getting a delivery/​pick up window from them is extremely difficult. Thought I was dealing with a cable company.
Value
Many folks told me that I could have got a cheaper price from other vendors. I’m not sure if this is true. Can’t fault LI tent, cause I didn’t negotiate nor did I shop around. My own fault.
Will I use them again?
I will most definitely start earlier and shop around more, with regards to both price and delivery arrangements. I do realize that there is no guarantee that any of their competitors will do better on the p/​u & delivery front. So I may use them again. But will get all these details up front next year.