DoubleTree by Hilton Hotel

Very outdated hotel. I’ve stayed at a lot of Hilton hotels and have to be honest in saying this is one of the most outdated one. The rooms are very small. I won’t come back here sadly as I love Hilton hotels. This one just doesn’t seem like a Hilton.

Great service at check in, friendly helpful it was late at night, I had a dog and they couldn’t have been more accommodating, I really appreciated it.
Only thing I wasn’t happy with was the housekeeping was loud, I was trying to sleep as I got in late and she was right outside my door banging things around, I had the do no disturb on my door so fortunately she didn’t bang on my door but she didn’t need to she was so loud, surprised she parked her cart and was chatting just outside my door, finally just got up.
If I could have given 4 ½ stars that would have been better but the checkin was the best I’d ever had and he deserved 5 stars.

I normally don’t complain unless things get out of hand but this might be the worst hotel I’ve stayed at in my life! Got sick from the food because it’s terrible, other than the renovated lobby the place is dingy, room is dirty with large spots on the walls, little flies everywhere, smells like a mold, client had blue microfiber cleaning cloths in his sheets when he arrived, my key works 45% of the time AND To put the icing on the cake, fire alarms just went off for 15 minutes at 5am without any acknowledgement from staff and there’s no fire. Never. Again.

Wouldn’t stay here again most likely. Our key cards never worked. The bathroom door with a centimeter from hitting the toilet. No hot water and it had to be repaired. In hotel breakfast buffet was $ 18 and not impressive… not better than the free continental breakfast included with other hotels and the coffee was horrible and weak. However, the front desk was very friendly… supplied is a packet of shaving cream and a sewing kit when we were desperate. Plus they give you warm cookies anytime you ask. Large rooms.

Expensive, unimpressive. A lot of construction while we were there — I thought given the lack of amenities (restaurant and bar were pitiful, food at restaurant was awful), that the price should have been a lot less. Walking distance from nowhere. And I am still trying to sort out a billing issue. I sent 2 e-​mails, and then tried to telephone, but got caught in an infinite telephone loop. Finally got to them after going through the central office and 3 telephone transfers. Two hours later still waiting for the «we’ll call you right back». The experience has really put me off DoubleTree as a whole. If this is the best they can do, I can do as well for a lot less money elsewhere.

I am torn between giving this location three or four stars. So for the benefit of the doubt I will give it four stars. The hotel is currently under construction so there is a lot going on in the hotel. They are testing the fire alarms and I hear A lots of contractors working as well as construction equipment making noise outside across the street. I am sure that when the construction will be completed it will be a very nice looking hotel. But for now it is a little bit off it’s Mark. The rooms are fairly clean and the staff is very friendly. The parking is free but unfortunately there is no free continental breakfast.

Very disappointed. My company uses this hotel for all our meetings. I called last night explaining I have to come on a red eye to make an afternoon meeting and would like to check in early, super early so I understand the discussion from staff, but they have done this before twice w/​o any problem or extra fee. The woman (Denisha — whose name I asked the morning staff — was working last night when I called to check) said she wasn’t sure as the hotel was at 95% capacity but to come in the morning. She made it sound as if there was a room I could check in early. I get here and Jim tells me there is a room but I would have to pay an additional night, which I’ve never had to do before, and wasn’t told prior. He then tells me I can wait for a manager — they get in at 9. Could he not call someone? No offer to do so, to do anything. I called the reservation line and there are at least 4 rooms (as I asked to book 4) available right now and I saw someone checking out. Again, very disappointing. Sad for me is I really have no where to go and don’t really know the area at all. I’m just sitting in my car and will likely take a nap in their parking lot, so sad, ugh.

Made a reservation for four nights and was looking forward to the stay. When checking in, however, noted the hotel is undergoing major construction which they failed to disclose during the reservation process. When asked for a partial refund, they said no. When checking out early due to inability to rest due to construction, they refused to refund even one of the four nights. My credit card company called and the manager told them no to any sort of refund or adjustment. Completely unacceptable. There is no sense of responsibility from this hotel. Avoid this hotel at all costs.

I was supposed to attend wedding at the doubletree on oct 24 2015. The bride and groom signed a contact with the venue July 2014. Two nights ago on October 7 2015, less than 3 weeks from the wedding, the Doubletree calls and cancels their wedding. Their excuse was they are doing renovations. They refuse to help move them to another location or to cover costs involved with this disaster. Now last minute they have to find a new venue and we all have to switch rooms to a new hotel. The doubletree has been unwilling to help and I feel so bad for the bride and groom. Bottom line NEVER goto this hotel. I can’t even believe the horrific customer service. And Tom, the GM should be fired, his response to the bride and groom was go ahead and sue us. Unbelievable!!!

Very clean And the service is great, at the restaurant and the front desk. Love the fresh baked cookies!

Spent a few nights. The hotel is under going a renovation. However, the place was still neat, clean and the staff was very helpful. It was well priced as well! Had a clean gym. Pool wasn’t spectacular, but good enough (not a 10, but an 8). The hotel is about 2 miles from Deerfield Beach (which is beautiful, and most important, clean). A couple of miles to Boca Raton, and about 40mins to South Beach.
The restaurant in the hotel isn’t anything special. But, it does the job when coming and going. The restaurant staff — 2 out of 3 of them were very attentive and helpful when it comes to the «What should I do today?» and «What’s the best beach in the area?», type of questions.

This is a second update. A last minute requirement and I ended up in this area again at this hotel, not my choice. Again, the room we were assigned must have had a pet, we were in the room several hours and the itching began. What goes with this hotel to turn it into a mini-​Pet Smart. Again, the dogs are allowed to go most anywhere, ugh. My last stay at this hotel period. Plenty of other hotels in the area to stay at with same or better price, Marriott’s nearby. The staff is the highpoint of a stay at this hotel, rooms are nice but if you don’t like a dog’s butt on you furniture, carpet or bedspread avoid this hotel
Room are clean and well appointed, bed comfortable, a/​c could be better, the down side is dogs, dog hair in lobby on furniture and in my room that was supposed to be pet free, they let the dogs in most areas of the hotel, heh this is not pet smart, why they have dogs in nice hotels is beyond me, i don’t want to be sitting down on furniture or on my bed where the dog’s rear end has been, parking is good and area is very safe, mostly a good experience

Paid over $ 215 a night for the room and it turns out breakfast was not even included (they give you vouchers at check-​in). You have to be kidding me — they can’t even have a basic continental breakfast that every low end hotel always includes? Breakfast at their restaurant was available for $ 17 per person. Make sure you check your reservation fine print to see if it is included in your rate.
The room was clean and the bed comfortable. The bathroom was tiny and the shower had weak water pressure. The staff was friendly and it was easy to find parking in the their lot. Overall I just found the hotel not to be worth the money that was spent. I will not stay here again.

Not your typical DT. Larger than expected. Very nice upscale lobby. Maintained well (doing some renovation work now ²⁄₁₅) not disruptive thus far. Nice place.

Being a diamond member, I’ve stayed in my share of Hilton hotels. This location is very nice and the rooms are wonderful.
The breakfast they provide in the morning is buffet style and has everything you could want. Delicious.
The pool is heated just right and has access to the restaurant with chairs and tables to eat next to it.
This in understandably a busy hotel, but the staff response is the only reason for my review not being 5 stars. They were slow in getting back to us and not as accommodating as one would expect.
All in all a good experience. I’d come back.

Stayed here for a wedding that took place at a nearby country club. The hotel is a great value, and well equipped for business events and other large functions.
Our room was clean and modern. The rate was great (we had a wedding party block). Beaches are a few minutes away, and you definitely need a car to get anywhere.
The hotel restaurant is a basic bar and grill. The options are fairly limited (especially in the beer department) and not that cheap, but if you’re hungry and need a sandwich it does the trick. Staff is friendly.
The pool is a good place to chill out, and you can lounge around ignoring the scores of children splashing you obliviously.
The DT by HH-​DB is a solid option in this neck of the woods.

Not impressed at all with this hotel.
The only positive experience has been the check in process and check out process.
The elevators seem like you’re playing Russian roulette, with the sketchiness of the start/​stop on there.
Bed isn’t the most comfortable.
So far (I’m on morning ⁴⁄₅) I’ve come back to my room having my bed made every day, and that’s about it. There’s clear hand prints on the glass which makes me think the rest of the room isn’t clean, the room requires you to move furniture around to find a plug to charge your phone, the Internet connection is slow as hell, and let’s talk about how I had to leave a note for the maid to leave me a set of towels so I didn’t have to dry off with a hand towel again…
The walls are paper thin. I can hear my neighbors get up and leave around the same time I do, or the drunk people at 2 am yelling in a foreign language
I was told this is rated to be a 4 star hotel??? Yeah, that’s a joke right? I’ve stayed in a La Quinta that was higher quality than this place. I’d be weary of tossing the name Hilton out on this place…
I’d really consider somewhere else.

Hotel has friendly employees and nice front desk people. They keep the rooms very tidy. The towels smell like vinegar rinse, but okay. The bathroom door almost closes on the toilet, much to small. There is an iron, bathrobe and safe and coffee maker in the room plus toiletries, BUT, no mirror over the desk and the doors close very loudly. I have had to complain about loud noises and doors slamming, no help. The dining room tends to stock some out of date items such as milk, after I mentioned it, they fixed the problem. Not too good about customer service, one hand does not know what the other is doing. I would stay again. Prices are reasonable for what you get! Oh, pool area is a little dated and parking can be at a premium.

I’ve been staying here for work for a few months, and the staff has really made me feel at home. The staff at the front desk, restaurant and lounge are very sharp and quickly caught on to my preferences.
Some of the facilities could use some updating, especially the elevators (the buttons don’t light up, and sometimes it gets confused about which floor it’s on…). Still, everything is clean and the facilities are very sufficient even for someone who lives there half the time.

As a seasoned Diamond traveler i have visited many Hilton hotels and regularly stay in Doubletree hotels.
I gave this hotel 3 stars for the following reasons.
— The maid left a bottle of glass cleaner in my room and when I put in by the TV so they could take it the second day they left it again. I’m glad they’re cleaning the rooms but I don’t need to keep the product.
— The Hospitality room is adequate but the attendant should spend a little more time attending and not sitting behind a desk working on a computer. The hot food also needs to be refreshed more often to ensure a more quality product.
— Overall the hotel still needs some updating but overall is just ok.
There is nothing wrong with this property, the employees for the most part are helpful and pleasant but this is not in any way worthy of 4 or 5 stars.
I would stay here again but believe there are better options at this price point nearby.