GBS Warranty

Beware of GBS warranties offered by Ashley Furniture. In 2013, we bought a dining room table and 5 chairs from the Ashley furniture and were talked into adding a $ 99.00 5 year warranty that would cover virtually any damage to the table including stains, breakage, even fading from the sun. Well a piece of the table chipped off and we called the warranty GBS Warranty to have it fixed and were told that there is actually fine print that was not contained in any of the materials we were given when we bought the warranty that you have to report the damage within 30 days of when it happened. No one told us this, instead we were told «don’t worry everything is covered for 5 years.» Weasels! When I complained I was told things like if you want to have sun damage repaired you have to report it when the sun first damages the table, not as it gets worse over time even if you are still under warranty. My advice: if you have to deal with Ashley furniture (and I wouldn’t – look at the reviews on Unilocal), don’t buy the GBS warranty because it’s full of fine print that you don’t receive on the day you buy the warranty and your furniture. I think there are grounds for a class action law suit here, but who has time?

This warranty company is a joke. I bought my Bedroom Group in November 2014. It is now January 2015. I contacted GBS Warranty. I let them know that I accidentally damaged the furniture. I emailed the pic of damages. I didn’t get a response so I called. RITA informed me that the scratches were a «accumulation» of scratches. I couldn’t believe her reason for not honoring my claim. I am a senior living alone and the furniture is only 2 months old! What could she mean a accumulation. Bull — -! I file a complaint with BBB and noticed I am not the only person to make a complaint. This warranty company GBS, is a joke! The joke will call cost you 260.00. Of course Marlo Furniture will not stand by this warranty and they are the one’s hawking this warranty! Don’t buy from Marlo’s and for goodness sake don’t buy GBS furniture warranty from any furniture company.