The Home Depot

Have shopped this location many times. Always have good service and the products that I am looking for at a good price.
Recently I bought some blinds and a part was missing.
After calling customer service in Atlanta I received a call from the assistant manager of the local Deerfield store, Dave, he offered to locate the missing parts and even bring them to me.
I was quite impressed he followed up with me if he did indeed deliver the item to me to my home
I believe that Dave should be recognized for his above and beyond customer service and I want to thank him here on Unilocal so that all his peers and managers can see what a great job he does!

It’s always a good idea to shop at different Home Depots as each of them offer something different. I was given a lovely palm tree and needed a fairly large pot so I decided to shop here. I started out in the nursery which was presented quite nice. The flowers and trees seemed to be thriving well and bursting with flowers. This tells me that they have a proper Gardner caring for the plants. The inside is fairly clean and properly stocked. I did notice the employees sadly avoiding customers. I did have a question or two and they seemed to kind of run off, instead of guide me to the locations I needed to find things. I just took it upon myself to find my own products. With a store so large it’s vital to have employees in each area to help customers. I did notice a lot of the employees were idle in the customer service area standing around. As a manager I would redirect all these employees to be on the floor helping customers. But overall I really didn’t have the worst experience and would Surely come back if I happen to be in the area. Just work on customer service and I think the store would be pretty efficient.

It’s the Home Depot… What can you expect? It’s clean, well organized and like every other one I have been to, from NY to LA to SF. Organized slightly different than some, but exactly the same in all other regards.
They have what’s need, some tools, electrical parts, house keeping items, a nice garden center, good selection, prices that seem reasonable for the value of what I was buying.
Lots of parking, but the entrance is a little awkward off a side street and not too obvious the first time I pulled in.
Their hours are a bit short, but reasonable enough, as I tend to always find myself there near closing time.
Thanks to the Home Depot for being there for me, a replacement for Sears, Radio Shack and Armstrong Garden… RIP

Dear Taforey Anderson,
I came today August 24^th 1015am to your Home Depot Store in Deerfield Beach to have copies of my keys made. I was approached by your Asst Manager Dave, in a rude and arrogant manor while I was waiting for my copies of my key. I walked in to your store by carrying my 10 year old Bischon Dog; she is all of ten pounds. While I was waiting for my copies to be made I put my little dog between my legs. Please note this dog is a service dog, which documentation can be provided.
Your asst manager approached me by yelling at me and not even having appropriate conversation to put my dog on a leach and to continue to threaten me by leavening the store immediately if I do not follow his orders, by calling the police. Really? He is a great example for your employees; the lady who did my keys was embarrassed and could not say a word. His behavior was unprofessional and inappropriate and I was embarrassed by the way I was treated as he made a scene in front of everyone. If I was asked calmly and told the dog could not be on the floor I would have complied immediately. By the way I’m also attaching a picture of my dog the exact way my little dog was positioned.
I just bought a house in Boca Raton around 2400 square, which I was going to buy hard wood floors and do other improvements by buying equipment from Home Depot. Guess what Im not returning back. One more point I would love to bring to your attention every time when I use to come to your store to buy anything I needed some help, it’s was always tough to get a straight answer from your associates because they don’t know and some how I use to find it my self. Maybe all your associates and your store assistant manager needs additional training. I will make sure to spread the words around my friends and family. Keep up the good work and leadership, I’m very disappointed.
So long

No one to ask about window replacements. waited a long time. no one came to that department. TRULY AWFUL SERVICE at this location.

The employees are beyond gracious and very helpful… the best! Being from Atlanta I used to be proud of Home Depot they served their audience well. This convenient store in and around high end beach homes and neighborhoods is old, small, outdated nasty even There hasn’t been any attempt in my 15 years here to improver at all? What happened to Home Depot… Bernie retired!!!

Never has what I need. The staff is probably the most unfriendly staff I’ve ever seen at a Home Depot. I feel as if I’m pestering them when I have a question.

Smallest Home Depot in the country. Never seems to have what I need. It never seems to be anyone’s department. Go to a larger store and save ur self the trip

My husband and I have shopped here almost weekly. We’re not your regular handy people or construction professionals but the aisle staff and garden center staff have always been helpful, informative and knowledgeable.
I recently tried their online order/​store pick up service and as a result had a rare rude experience with two employees. I reached out to the Store Manager and was pleasantly surprised at how he handled my complaint so personally– it felt like I was dealing more with a small town hardware store than a major chain in fact. His handling and personal interest in rectifying the matter renewed my positive image of Home Depot.
I’m happy to say I really like this store and feel appreciated as a customer (which is rare in many businesses of this scale).

Juan in the paint section was very helpful & took the time out to ask questions for a better understanding on the things I needed while still attending other customers!

I like the seeing the front «sales» & mostly useful tools as you walk in. Having low expectations, I’ve actually gotten decent helpful service. Store isn’t stocked with everything one will ever need but can order & conveniently have delivered to store. The app is convenient to cut down walking around since if it is stocked, the aisle is listed! It’s open late and generally serves its purpose.

Bought over 20 totes that were filthy. I asked for a manager and asked if he could either discount the or if he had clean ones in the back. He said he would wash them down and have them up front. 3 were wiped down and the rest I had to do on my own. Thanks a lot Mike!

No one knows anything here! Looking for a simple in-​line fuse holder, I ask the lady in the orange apron standing in the isle with the fuses where I can find one that takes a 3A fuse. Here is what happened… THIS REALLY HAPPENED!
HD Rep: «we don’t carry those».
ME:Confused, I ask, again, «are you sure Mrs? I’m talking about a simple fuse holder and I know you carry them.»
HD Rep: «No, we don’t carry them» she replies, never making eye contact and continuing to straighten items on a shelf.
ME: I reach over to the fuses and immediately pick up an in-​line fuse holder (but not the one I need) and ask politely, «Ma’am, is this your section?»,
HD: «Yes» she says…
ME: «Well this is one of the items you don’t carry. Is there someone else you can page to this section to help me find what I’m looking for?»
HD Rep: «NO! I am the only one in this section and I’m telling you we don’t carry them or I don’t know where they are!» (again, just to be clear, I am holding in my hand what she is telling me they don’t carry.)
ME: «I understand, but ma’am, WHO can I ask if I can’t ask you? I THOUGHT I was at HOME DEPOT!»
HD Rep: «NOPE! Not anymore yer not! Nobody here knows anything. Do you think they can afford to hire electricians to work here anymore? I’m all you get and I don’t know!»
ME: «WHAT!!!» Now I’m thoroughly confused and seriously considering whether I’m dreaming or entered a stage of the Twilight zOnE…
She never called anyone to help as I asked, even though she had a phone on her apron. I went to the front desk and talked to the manager, David I think, who walked over and helped me find what I was looking for.
If I wanted help like this I’d go to Lowes!

Typical Home Depot with a large selection and helpful staff.
I have never had a problem here and I have been here many times.
They also offer van/​flatbed rentals by the hour.

Was in recently and could not find help. When I asked two employees in the next aisle of someone could help, they said they would call someone over. 4 minutes later, no one, so i went back and one of them said he would come over.
I went back to my aisle waiting for him, and as he cam around, someone stopped him to ask a question, so he helped them. Then another person asked him and he helped them. Not their fault, but he should have told them he is helping someone. I told him that was rude of him to come over to help me, but then stop on the way to help anyone who interrupted him.
Can never find anyone to help in that store, that is why I prefer to shop at Lowe’s or the other Home Depot in Boca

not the worst home depot i have used (12 within my range) but VERY CLOSE!, bad layout, bad help, reduced selection (especially in the garden section)