Chase Bank

My account was stolen and identification was used so that people could deposit checks through an ATM and take out money through my card for themselves. Without them consulting me first chase bank terminated my account and membership. They went about this completely unprofessional I have many friends and family members who go to other banks like fifth third Bank, or Bank of America who have had fraud issues such as mine in the past, however handled it professionally. Completely ludicrous of Chase Bank to terminate my account because someone else took my identity from me (without calling me or notifying me first mind you again). My advice is never use Chase, it’s too bad that they have a partnership with Walgreens and they are so convenient. Customer service was god-​awful.

The staff at Chase are always so friendly! They always complete my transaction with a smile and want to do whatever they can to make my day better!

Love the service and the options provided. The tellers are very friendly and the management seems to always be looking for the chance to make the experience better. The area is being saturated with banks but this branch knows how to care for their clients.

I’ve been a Chase customer for about 6 – 7 years now and never really had a problem with them — especially the location in Deerfield. It’s close, people are friendly, ATMs rarely break-​down/​go empty, etc. But boy… this week Chase cheesed me off BIGTIME.
On Tuesday I went to Panera to grab a quick bite. My Visa/​debit card was declined. Knowing there was more than sufficient money in the bank, I asked them to swipe it again — no go. So I scurried out of there and into my car. I texted Chase to get my balance. Sure enough — MORE than enough to cover my $ 7.00 lunch total. I called the 1 – 800 number on the card and after waiting on hold twice for about 15 mins total, and getting transferred twice, I find out a block was put on my card THE DAY BEFORE b/​c someone tried to make a «suspicious» purchase online. Ooookkkkkk. Part of me was relieved it was caught, but why they hell didn’t anyone from Chase try to contact me about this matter? They have my home, cell and business number — unacceptable.
I guess someone attempted to buy $ 500 worth of software online with my card. I verified that it wasn’t me, they told me they were canceling my card and «a new one is on the way». Went over to the Deerfield branch this morning to make a withdrawal the old fashioned way — with a paper slip. While I was there I decided to ask how long this new card would take to get to me. I was sent to a personal banker who informed me that while my old card had been canceled, a new one had NOT been ordered. WTF??? He apologized profusely, and said he would have another one sent out to me overnight delivery, free of charge.
0 stars for Chase the corporation
4 stars for the personal banker who was extremely nice did his best to improve the situation

This parking lot is horrible and you have to drive through a busy parking lot as it is to even get to their parking lot. Which somehow is better than waiting forever to get to the open ATMS cause the guy in front won’t pick a line to wait in at the drive through. I would rather just go to another location.

If you feel like giving your money to a bank, letting a stranger get a hold of your SS#, and get someone else’s bank statement then go ahead and get a bank account here. But, if you want to feel safe and secure than you’d be best going to another bank ALTOGETHER. Since they are a larger bank, I almost feel like they don’t care about people and their money. I’d often get other people’s bank accounts and began to get worried about my account.
So, I went to change banks and when I tried to get my money out they gave me a cash, they were missing a bunch money. They argued with me, and I had to talk to three different people until they believed me. There was NO WAY, I was going to let them steal my money. Don’t let them screw you over either. Change banks now.