Hyatt Regency Deerfield

I paid more than double what I would have paid at the competition to get a clean room. So I stayed in the «allergy free» room. Memo to staff: «green» means the linens and towels are not changed during a guest stay. Not cleaning the bedroom or bathroom is just plain lazy. Letting mildew, dust and mold accumulate aggravated my allergies.

Very nice hotel, good restaurant and Starbucks on site.
Hotel rooms are nice in size, all the basic amenities.
This particular hotel services a lot of large corporations near by, so it does cater to the business customer.
Gym is smallish. Decent, but at 5:15am, all the other business travelers were in there at the same time. Made it difficult to get on equipment.
Bravo Factor: Win. They have the Bravo channel, which automatically makes it a great stay in my world.

My wife and I spent a night here last week and while travelling through town. Overall the experience was a neutral one. The hotel is a bit dirty on the outside though (like it needs a good power washing) but on the inside it was clean enough. The room and bed were comfortable and the staff friendly. The only disappointing part was the fact that we found someone’s blouse under the lounge chair. The cleaning crew must have missed that one as it was a bit hidden out of sight. It happens. For the price though I would probably expect more so I don’t see myself returning here next time. Cheaper options exist just a few miles away. Plus, no free breakfast?!

NO MAID SERVICE UNLESS YOU ASK! Need I say more? Would be nice to be told that at check in. When I called down to the front desk they told me it was part of their new green program. Clearly they were referring to saving money!
We did ask the next day for maid service. Came back to hotel at 330pm and room was still not cleaned!
We will not stay here again or recommend!

Good price, excellent service and good area. It’s a large hotel with good facilities at the price of a courtyard or hampton inn which is far below this hyatt

Not the cleanest Hyatt and it is very outdated. Each room I stayed in had very bad noise coming from the refrigerators that look like they are from the 80’s. Towels are terribly old and rough. It happened every time that the shampoo tubes are pretty much half empty. After trying this for a few nights, I won’t be coming back. Back to Hilton Evanston despite of the fact that it is a lot further from my work.

I am finishing an eleven night stay at the Hyatt for business, and was treated to the highest quality experience I have received at a hotel (and I stay at a lot of hotels). Jessica, Anna, and Richard at the Front Desk are ever helpful and respond quickly and cheerfully to any requests. When I casually mentioned to a staff member that my dad’s family is Czech and came from the Chicago area and would be interested in finding a good Czech restaurant, Anna found me within 20 mintues with a list sorted by rating and distance.
Michelle and Lisa’s banquets staff are top notch, and will pull all hands on deck (including the Starbuck’s barista!) to make sure the event rooms meet expectations. The food was very good (at the event service as well as the in-​lobby Jaxx Bistro), and always professionally presented.
Several times during my stay, I returned to my room to find little treats (some snacks and a list of things to do over the weekend) or a signed note from the staff asking what more they could do to improve my stay.
The hotel room was spacious and nicely appointed and supplied with high quality products (including a lavender pillow spray, which was a first for me to see in a hotel). The bed was very comfortable, and overall it was a nice space to unwind after the work day.
Even though it’s a bit of a drive from Chicago proper, I will go out of my way to stay at the Hyatt Deerfield. This is my new Chicagoland hotel.

Stayed here recently and when my husband and I checked in, we opened the room with dirty towels on the floor and the bed looked like someone laid on it. Person at the front desk (Ana) lacks the professional tone of voice required during face to face interactions. Breakfast buffet is a bit much ($ 20/​person) if you don’t opt for it to be included in the room package you choose. I expected better customer experience overall but was very disappointed:-(

I was here in August for five nights, Thursday to Tuesday, visiting family. The Hyatt name used to connote a higher grade experience, but this property is really no better than the aging Elk Grove Sheraton near O’Hare, yet it’s $ 50 more per night. The only value you get for that money is the Deerfield location, and a very large, comfortable lobby. The staff I found to be friendly and accommodating, but the condition of the property, room décor and fixtures is badly in need of an upgrade.

I have nothing but fantastic things to say about the Hyatt, Deerfield. The staff was fantastic during my stay and very courteous and professional.
In particular, Jenny, head of housekeeping was stellar! After staying for a week for business, I left my charger to my work computer behind. I called and Jenny was able to locate and ship it back to me.
Great customer service — I am very impressed.

Great little hotel right by the highway. Stayed here last night for a concert at Ravinia just a few miles down the road. Lobby spacious and clean, smelled great! Our room was fantastic — huge comfy king bed with plenty of pillows. Nice sitting area, small bathroom. But it worked for our overnight stay. We slept great! Could not get the free wifi in the lobby and wouldn’t pay for it in our room. We got a great Hotwire rate and for what we paid, our stay was well worth the money!

Pros:
Clean comfortable rooms
Good customer service
Close to highways
Cons:
Too far from the chicagoland area
Wifi is super slow (at least the free wifi is)

This place is nice for business travel. The rooms are really big, loving the suite style rooms.
There is lots of parking.
Wifi always works.
The gym is really clean.
The front desk is super competent and nice!
If you’re in Deerfield, I highly recommend it.

The front desk clerks was HORRIBLE. BAD customer service skills, close minded, untrained and uneducated — including manager — very rude.

We held our daughter’s wedding ceremony and reception at this hotel. Jill Ross, the Event Coordinator, did a stellar job from our initial contact all the way through running a fairly complex event. The staff is extremely pleasant and go out of their way to be helpful. Jill also also recommended some excellent third party vendors, such as Cagen Music and Custom Candy Design. During the wedding week (Wed — Sun) our guests made good use of the numerous seating groups in the very large lobby. The lobby also worked very well for our cocktail hour, another of Jill’s helpful suggestions. The hotel food was unusually good, and the kitchen easily accommodated our guests with special dietary needs.
We had a great experience also with Don and Becky Cagen of Cagen Music and Stemline Creative for flowers and table décor. They all worked seamlessly with the hotel to make this a great event.

Not gonna lie, I’m pretty green when it comes to staying at hotels that cost more than $ 75/​night, so I don’t really know what to expect. Here goes nothing though!
The staff is super friendly. I wouldn’t consider it Grade A service — nobody is running to grab your bags or anything, but everyone is courteous when approached. Plus here.
There’s a little restaurant and a bar, and the food here is actually pretty decent. Obviously, no Michelin star joint or anything, but it’s passable. Prices are probably on the higher side, but hey, it’s a hotel. Their breakfast buffet is pretty good. It’s stocked with the essentials like eggs, sausages, potatoes, pancakes, etc., a fresh fruit bar, and pastries.
The rooms are decently spacious, but I really wasn’t a fan of how when you flick on the light switch, only one dinky lamp turns on, so you’ve got to go manually flick on every other lamp to have a decently lit room. You can take a look at my pictures for how the room is set up. It basically had a faux living room due to the TV set up, which was cool, but you couldn’t watch TV in bed, which was definitely NOT cool. Of course, the linens are made daily and are of good quality. Slept like a baby when I was there this last week. Walls are a little thin though, especially near in the bathroom, so if you’re going to be doing any extracurricular activities… be mindful. ;)
They provide an array of complimentary items in case you forgot them, ranging from Q tips to tooth brushes and even shoe horns. Like an idiot, I forgot my travel toothbrush and toothpaste at my girlfriend’s place in San Francisco, but they took care of me and sent it right on up. Nice of them!
There’s also a fitness center I didn’t bother dragging my lazy ass to. It looked nice from the outside though. Lol.
Entertainment around the area is pretty scarce from what I can tell. Then again, I live downtown, so maybe I’m being unfair.
Could do better if the TV could face the bed and if the surrounding location was better. Otherwise, solid choice to get some sleep.

I contemplated leaving a review simply because my company uses Hyatt Deerfield often and I didn’t want to «bite the hand that feeds me», but I feel compelled to review this place for all of you who are paying to stay here with your own money.
Upon arrival, it looks great: clean, smells good, modern, bright. Whatever staff there is, they seemed nice enough. But that’s pretty much where it starts and stops.
— No real front desk. The podium is tucked away behind a wall, next to the snack bar. I saw people standing in line but I wasn’t sure if they were checking in or waiting to purchase Oreos from the snack shack. There’s no sign and only one person working the podium/​desk.
— There does not seem to be a hotel events board– the monitor or sign where the days events are listed and you can find where your meeting is and what room it’s in. If there is one, I couldn’t find it. Luckily, the hotel is not that big so I found where I needed to go after some wandering and asking others.
— Room service ends at 11:00pm. Not so helpful for hungry business travelers who fly in late and need food. The hotel is not near anything convenient– not a 7 – 11 or McDonalds in sight. They have a Starbucks and a couple restaurants on site but nothing was open when I arrived at 11:15pm. They offer a menu from the local pizza joint that delivers (no minimum delivery fee-​yay!) until 2am but it took them 40 minutes to get here.
— The walls are thin. I can hear people urinating into their toilets at night. Nice.
— The most frustrating: there are inadequate power sources in the room. There is only one 4-​outlet plug in the wall next to the bed. Too bad it’s too far from the night stand so now you have to charge your phone and iPad and leave it on the carpet. Ew. There are two outlets on the desk but that is on the other side of the room. So if you want to keep your phone by the bed, be prepared to move furniture and give up a light source because you have to either unplug that or the clock. Really? Definitely poor design if they are trying to accommodate business travelers.
— The wall-​mounted hair dryer did not work. Lucky me that I discovered this only when I was trying to get ready for my meeting with 20 minutes to spare and a head full of wet hair. On a positive note, housekeeping brought one up within 5 minutes.
— The in-​room iron ruined my white shirt. Bad on my part that I didn’t clean the iron beforehand (really? Has it come to this that I am expected to do this?) but when I put the hot iron to my white dress shirt, it left black, sticky residue. So now I’m scrubbing my shirt in the sink, and kicking myself that I trusted a hotel iron to do its job.
— Housekeeping cuts corners. The bed is made, the towels are replaced and the room was straightened but the toiletries and breakfast menu door hanger were never replaced. Good thing I noticed I needed more shampoo before I was actually in the shower. (Which again, they brought up immediately). And I had to call again the next night for them to bring me more. Think I can ask for my gratuity back?
— The ice machines do not work. I had to go to another floor and the only ice that was in that machine was what was in the dispenser chute. It was half melted and dripping. Nothing happens when you push the button. I only needed it to chill a bottle of water so it was enough.
— The gym was clean, nice and had perks: headphones to use, fresh fruit, cold towels, water, clean towels. It had the basics: treadmills, ellipticals, free weights, machines.
— The bed is hard as a rock. If you prefer that, then you probably won’t mind.
I’m not a hotel snob– I’m usually content with any type of lodging. But it’s the little things that tick me off because it shows apathy and overlooking the basics. There’s not much they can do now about the thin walls and hard mattresses but things like working ice machines, hair dryers, clean irons, and available outlets are easy fixes. If they are targeting business travelers and large groups for meetings, they will need to step up their game. I would most likely not spend my own money and stay here.

This is a decent business hotel in the Deerfield area. Rooms are spacious with a pullout and either two doubles or one king. Breakfast buffet is well prepared albeit a bit standard. Its a decent Hyatt property if you can get it at the right price.
Stopped here late at night in the middle of a long road trip. Had a great night’s sleep and good breakfast can’t really complain. Didn’t have the chance to check out the gym or pool though.

Another nickel and dime hotel. Extra for this and extra for that. The internet ran 9 bucks a day. Want a bottle of water from your room…3 bucks. Want to use the internet in the business center 5 bucks. Want to print or make copies… well you have to pay for that too.
Breakfast was also overpriced. It was about 2 dollars more than you would expect at other hotels. I decided to eat breakfast out rather than ending up with a 17 dollar bill for 2 eggs, bacon, potatoes and a cup of coffee.
I ate dinner at the hotel one night and had a decent meal. The rooms were nice, but other than that I do not recommend the hotel.

The hotel was generally nice and my I had no complaints about my room. However, the fact that they charged $ 10 a day for WiFi is very ghetto and ridiculous. WiFi should be considered a basic need in any civilized establishment, just like electricity and running water.

I was here for a wedding and boy did the hotel show poorly. The staff was rude and not accommodating. The food just sucked and and was darn near inedible. The year is 2014 and the room had no cell service so you check wifi and there is a $ 19 charge no free service! Come on that is just bad service in today’s world.
Food:
Apps:
I am going to keep this simple, ALL of the appetizers were cooked poorly. The breads they were served on were hard and not in the toasted way, no this was in the microwaved till it is dead way.
Dinner:
Lobster bisque, salty and tasteless
Chicken was rubbery and the skin left on was un-​rendered and just fatty.
The veggies on the plate were just sitting in a sauce that left rings around the plate and seemed to be flavored by a sheep stock and not cooked out for each plate.
the mashed potatoes had to have come from powder, I hope no real potatoes were harmed in the creation of this monstrosity.

Well the reviews weren’t kidding about the peeling tubs… gross… :-(the walls are paper thin as well, very loud people in the hallway at all hours whether you’re by elevator or not. On the bright side, comfy bed seemed clean & nice lobby.
No free wifi!

Meh. This place was not for us.
I looked at the Hyatt for a potential wedding. The property itself is beautiful, but its event potential just was not speaking to me. The catering director was responsive but did not seem super knowledgeable about the packages.
Unlike other facilities, the space did not have a good flow for a wedding. We would have to move guests to a semiprivate space for cocktails. For an event like this, it would just be better to have cocktails in a more private setting.
Finally, the minimums were higher than many equivalent properties in the area. It was enough for us to say «no» to the Hyatt.

So not impressed. Staff was pleasant and I didn’t really deal with them, so this is totally not a service or staff issue, it is simply based on the fact that this place charges more than other hotels, yet provides less and tries to nickle and dime customers for everything!
— no free wi-​fi
— no free breakfast
— smaller rooms (at least my King room was small)
Mind you the lobby was nice — but I don’t plan on sleeping in the lobby. Definitely would not stay here again, unless it was free or really really cheap and I had nowhere better to stay.

A great hotel for business travelers. The front desk staff is, like most Chicagoans, very welcoming. The rooms are well-​appointed, and the leather desk chair is comfortable. The WiFi connection is excellent, and the noise level from the other rooms is low. The Deerfield Hyatt offers a free station in the lobby where you can print your boarding pass before you leave for the airport — a nice touch. The shuttle service is complimentary, and Doug, my driver, was super-​friendly and got me to my destination on time.
Another bonus is the in-​house restaurant, Jaxx Bistro & Lounge. (Check out my separate review for more information.)