Ntb National Tire & Battery

I recently dropped off my car for a tire repair at NTB in Deerfield, and when I picked up the car it was damaged! I have been a customer at NTB for a few years and have always had a good experience, but I am appalled at their response to the situation, which is basically to say not our problem! I would expect this kind of attitude from a back alley shop, but not from NTB. I will be following up with their corporate group since the store manager does not seem concerned with doing the right thing and taking care of a customers property. I just can’t believe that a car damaged while in their care would be pushed off on the customer. They say the damage was done after they did the repair, although the managers telling me this have no idea since they were not around when or where the car was damaged.
I will update this as I move through the process, and I am hopeful someone in their organization knows how to take responsibility. From the looks of it, I would say the damage is going to be $ 600 or more to repair.

The staff here are professional and great. I needed all four tires changed and they did it fast and cheaper than some competitors. This is where I’ll go for all my car’s service from now on.

Purchased a set of tires under a 2 free tire promo that was going on currently. The promo includes having them installed and aligning my car (which I needed). Couldn’t of had a better deal on my tires. While waiting in the customer room, the employees kept checking in on me making sure I’m ok. I was called out to the vehicle for an update. First thought was here goes the «I need this and that». But NO! They showed me how everything was ok on my car and nothing else needed repairs. Wow! Keep up the great work guys. This is the way car repairs should go. Thanks!

Polite and quick service. I brought my wifes car in for an oil change. The waiting area was nice and the price was fair. 5 stars for convenience.

After being quoted over $ 900 at every tire shop in Chicago I decided to check NTB as they had a location close to my office in Northbrook. I booked my appointment online after seeing I could get the same tires for just under $ 600 here. Gotta love Chicago Fees & Taxes! Dropped off my 2006 Jeep Commander here about 9:30am for new tires three weeks ago on my way to work. They said it would be done in plenty of time for me to pick it up by 3:00pm. I came back at 2:45 and the vehicle was parked out in the lot so I was glad to see it was done. Payment was easy, employees were polite and I was on my way. After getting on the highway and up to speed (80mph), I noticed a slight vibration that wasn’t there before. I called them immediately and they said to bring it back and they’d re-​balance the tires. I was on my way out of town so I said I’d drop it off the following Wednesday. The following Wednesday I dropped it off in the morning on my way to work again. Picked it up a few hours later and now everything is great. I though about giving a four-​star review but really I can’t. They were nice, fast and fixed the issue no questions asked. I would definitely return for future tire needs. Thanks, NTB! Tires are great, price was great, employees were polite & vehicle rides great.

not often I leave negative reviews and I had service here many times — no issues, so I was surprised by low reviews when I googled the address. I called to schedule an appointment to remount a tire that I purchased at tirerack. I asked if they can mount 21″ tires, gave the exact year and model of my car — yes, no problem, come the next day. I came in, they saw the car, filled out the paperwork and said it will take an hour. I left to work. An hour later I get another call — we cannot take the tire off, we dont have a tool — a 17 mm Covex Wheel Lug Socket. I come back to take the car because they do not have the tool that they thought they had, but lost it. Fine. I am told to come back the next day or so. I am off to a business trip and 10 days later I call again (4^th interaction) I schedule an appointment again. I got a «No problem, come back next day». I show up next AM (5^th interaction) and the service manager says they will not do the work because they do not have the socket. I say — no problem, I got one in my pocket (i expected that they might not have it). He tells me «we cannot use your socket and we do not have ours, go outside (it is raining), take the wheel off and bring it in, we will remount, otherwise it is NO — go away to a competition or better to a dealer.» Then he looks me up in his system (I had multiple re-​mounts over the years) and he goes «I see no loyalty from you because you only come here to mount tires, but do not buy from us «(yes, I buy from
because it is cheaper, in stock and the service is awesome). He kept giving me arguments why they cannot do it and none of them made any sense. He says I should go competition and I certainly did. OMG. 5 interactions, 3 hours wasted, no services done. Never again. Now I see why the reviews are so negative here. It is worth to pay $ 10 more and mounted elsewhere.

This place is a ripoff and a scam. I had tires delivered from
. They were a recommended installer with set pricing. They tried several times to overcharge for the service by changing the fees. Then, they come out and say my tpms sensor broke and it would be an extra $ 90 to repair it. I took the car to toyota with the broken part and they toyota said the only way the part could have broken was during the install and that ntb should be responsible and respectfully pay for the part they broke. No dice. Save yourself the massive headache and stay far away from this place. There are other options in the area.

My sports car has narrower tires in front (195’s) and wider tires in rear (205’s). I ordered my tires from Tire Rack and had them delivered directly to this NTB for installation (a no brainer).
I made an appointment and it took the an hour to install and balance.
When the car was ready I was warned that one of my wheels was out of round and would not balance, regardless of how many counterweights they placed or where on the rim.
I immediately noticed a ride difference upon leaving despite replacing the old tires w identical spec tires.
After three days I contacted Tire Rack to return them (fortunately, Yokohama offers a thirty day ride guarantee). I also visited Costco (Mettawa) to look over their Michelins.
The tech there informed me that NTB had installed both 195’s on the left side of the car and both 205’s on the right side of the car. So the awful cornering and squirrelly driving on the highway was caused by total INCOMPETENCE by the installer. My front wheels are quite a bit narrower than the rears. To place a much larger tire on he smaller rim is dangerous to say the least and of course why the tire wouldn’t properly balance.
To be fair, NTB corrected the problem w/​in an hour of my phone call (from Costco!). But apologies aside, this was inexcusable.
Nice guys w careless practices.

4 stars for fixing my tire the way I asked them to, for having convenient hours and a convenient location. I needed to fix a tire quickly and they were able to do that. They were polite workers.
1 star because of the dishonesty. Brought my car in and asked them to have some work done on it. They did what I asked which was great — no problems there. So if you know exactly what needs to be done, this can be a great place to go.
The disappointing piece was that they came out and told me my tires needed to be rotated and my battery was almost dead. Little did they know I *just* had my car for my check up (covered under warranty, and yes, my tires were rotated, and my battery is more than fine).
The funny thing is not once did they say, «did you know your check engine light is on?» If I didn’t already know what was wrong with it, and if I was super naïve, I could have wasted a lot of money. Disappointed.

I live closer to the Niles location but with all the negative reviews I decided to hike it up further north to this one. I called ahead to see if there were any openings. The representative took some preliminary information about my car and got a time slot I requested.
DO NOT go by your iPhone’s routing directions. It took me to another automotive service center North on Waukegan past Lake Cook Rd. It’s actually right near Deerfield Mall behind Sports Authority tucked in a back corner.
Walked in and explained I wanted replacement tires and no alignment. He didn’t push any other services but explained some options if I was interested regarding the tires itself along with rebate options. Provided the estimated time and showed me to the waiting area. Public restrooms, free filtered cold water, free Keurig, plush seating with a couple tabletop workstations for you business folk, snack and soda vending machines along with basic DirectTV. They finished right at the proposed time of 1hr and went on my way.
Will definitely come back here again!

I’ve been to this location several times and have been quite satisfied with their service and professionalism. The staff is friendly and helpful, making sure I take advantage of any deals or specials they’re offering at the time. It’s a small shop and not the fanciest, but I’ve had good experiences with routine maintenance and tire purchases.

Went in for new tires. They tried to sell me on alignments. I told them just to change the tires, but they called me back anyhow telling me I needed alignments. I told them no. They weren’t happy, but they moved forward. I went in to get my car but no thank you for my business, although I spent $ 1000 on my tires. Won’t go back again.

Great service at best possible price. They had a tire in stock that fit my car, and they installed it swiftly. Zachary at the front desk put me at ease with his professionalism and courtesy. He even demonstrated how to measure tread! I would definitely buy my next set of tires at this place.

The store is made up of the long and the short. The long is the wait: to have my brakes inspected for what I was told would be 30 min an hour later and the inspection was done. There is a viewing window and they tested my battery (I told them it was new), all my fluids (that were just changed) and all the other systems that I did not ask for. Out of my 3 quotes this was the highest by a hundred dollars on a $ 500 job. The place was clean and the sales people were not aggressive but a complementary water or coffee or water would be nice, heck it the TV worked it would be nice. I will say that both of the men at the counter were very nice to an old man and even pulled his car up and helped him in post his service.

I’m definitely not a fan of being way overcharged for tires and additional maintenance service I don’t want (happened at the NTB in Niles) but that’s why I go to Deerfield NTB now. They’re so much better here. I don’t know what it is, but Niles is full of sleazy know-​nothings.
Since I’m stuck doing all my tire rotations and wheel alignments with NTB as the cost was rolled into the super high price for tires, etc… i’ll come here instead.
I know this doesn’t sound overwhelmingly positive, but I do trust this NTB.

I went here again recently for an oil change. They treated me so great on the 1^st trip I figured I needed to come back to give them some business. I dropped in after work on a Saturday (around noon). They asked if I had an appointment (I did not), and told me that it won’t be a problem. They have a waiting room with a window to the garage floor. I was able to watch my car as they changed the oil. It took about 35 minutes, but when I went to pay they asked if I had any coupons. I told them no, but they were running a special on oil changes and it only cost me $ 30. I have only had great experiences here. I will be coming back next time I need service on my car.

I will NEVER take my car here again or trust these people to do a good job. Last year, one of our cars needed 2 tires replaced. We took it to NTB and we were very pleased with the level of service at the time. However, our car is currently at the dealership for a check up, where we have been informed that the two tires that were just replaced LAST YEAR are ready to pop. Apparently whoever put them on did not align them correctly, so the insides of the tires are too thin to drive safely on. So now we are stuck buying new tires AGAIN!
Gigantic waste of money.

All about the early bird specials

Stopped in to address a «low tire pressure» warning light. They checked pressure, filled a bit (I guess), and warning was gone. Quick, helpful — a great experience and I will go back as tire issues come up (and we all know they will).

On Dec. 19, I called a few tire stores, including this NTB, because I wanted to compare prices, to get one tire for my wife, Nicole’s, 2003 Ford Focus. I talked to an employee (I think Dave), and he said that they could get a tire for $ 107, including taxes and installation. He said that they didn’t have that tire and that they would need to order it. He said that it would take a week and that they would need a $ 40 depost, before they order it. I said that we would probably call later, to have the tire ordered. I told him my wife’s name, phone number, car make & model, and tire size, and he said that he was entering all of that information, into the computer.
Our pastor said that he would lend us the $ 40 deposit, and, on Dec. 22, he told us that he called that NTB and gave them his credit card number, so that they would order the tire.
On Jan. 4, Nicole went to that store, and the employees said that their computer didn’t have any information about her. They said that no one paid for a deposit, on that tire, but they had the tire that she needed. On Jan. 5, I gave her about $ 110, so that she would have more than enough money, to buy that tire. She went back to that store, and she was told that their least expensive tire, of that size, would cost about $ 132. She didn’t have enough money, so she went to an ATM, to get more money, went back to the store, and got the tire.
We’ll never return to that store, and I hope that no one else will go there.