Del Mar Optometric

Del Mar Optometric has the most inept and rude office staff. Their assistant doesn’t know how to put a call on hold so you can hear the office staff talk about you when she sets the phone down, specifically the office manager Genie. She’s condescending and rude. She sets the tone and example for her clueless office staff.
The doctors are both incompetent. I have the same prescription in both eyes, and yet I had lenses made 3 times and each time they were incorrect. The office staff told me something completely different than both doctors, so I still have no idea why this was such a headache. I was gracious the first few times, but lost my patience. I’m tired of spending money and time going to their office and getting the run around. One time when I came in, the girl at the counter was eating yogurt and told me she was busy. She finished her snack and perusing her phone and then said ok I can help you now. They really are the worst office staff. I’ve also been hung up on twice.
I decided to get glasses elsewhere. They wouldn’t fax my prescription because the doctor wanted to redo my exam (at my expense). My contacts are fine, so I know the prescription is ok, they just aim to squeeze as much money as possible out of their customers. When I called back and was short with one of the office staff, she babbled incoherently, rudely told me she knew how to send a fax but wouldn’t explain why they wouldn’t fax my prescription to my new eye place. This is the point where she sat the phone down and she and Genie discussed me, thinking I couldn’t hear. Completely unprofessional. Genie lied and tried to blame the new office I was seeing. Caught in her lie, because the office I went to quoted her and told me at exactly what time she called, she rudely called me honey and curtly said she sent my prescription when in fact she hadn’t. She sent my prescription scrawled on a white paper instead of on a prescription pad with the doctor’s signature. Either she was being spiteful or really doesn’t know what she’s doing. I called back three times and they wouldn’t pick up. We’ll see if they can send a fax.
Another note, to squeeze as much money as possible from me, the office staff says I won’t receive a refund for my lenses which they screwed up 3 or 4 times (I’ve lost count) and every time I picked up the newest mistake, they rudely commented on how long it had taken me to pick them up. I’m a very busy person and I don’t think they need to be snark because my glasses were in a drawer in their office.
Doctors Graham and Fasciani are nice, but I’m not just looking for nice in an eye doctor. They need to get control of their office staff and not try to rip their customers off. I know most of their clientele must be wealthy, but I really don’t have the time, money, or patience to be treated the way I have been at Del Mar Optometric.

Amazing! Dr. Fasciani and staff are STELLAR! They are extremely knowledgable, thorough, friendly and helpful! I LOVE this office!

Wow, what a great experience. I booked online, submitted my info online, was seen right on time, and Dr. Fasciani spent a lot of time going over everything, very thorough and friendly. Everyone there was friendly. Highly recommend.

Best of the Best! Friendly, Dr. Greg is great and Jeannie is the Best at picking out gorgeous frames that compliment your face!

I have been going to see Dr. Graham for over 20 years. He always takes the time to do a thorough eye examination then he
clearly explains the results. I have worn glasses since I was 8 years old and he is by far the best optometrist I have ever seen.

I absolutely love this office. I started coming here to see Dr. Graham several years ago and I’ve always loved their frame selection since I wear glasses. When my insurance switched I went elsewhere and regret it big time! I’ve since returned even though they aren’t in network because it’s worth it. Dr. Fasciani is super friendly and very thorough and I just love this office. I won’t go anywhere else!

Dr. Andrew Fasciani & staff are great! Very thorough & always aiming to exceed patient expectation! They offer competitive cash prices for patients & make it easy for the patient to have an exam, get contacts or glasses. Dr. Fasciani always wants his patients to leave feeling like they received the best care & are happy with either their contacts or glasses. He will not let a patient leave unhappy! Thank you Dr. Fasciani & staff for all of the wonderful care! I would highly recommend Del Mar Optometric & Dr. Fasciani to everyone.

Great First Experience!
Del Mar Optometric Clinic’s modern high-​tech equipment ensured that my visit was efficient.
Pre-​filling forms online via ZocDoc facilitated instant check-​in — no waiting!
All personnel were polite and accomodating.
Dr. Fasciani was efficient, yet complete. He answered all questions I asked. Further, I believe Dr. Fasicani’s lense selection procedure provided optimal vision correction prescription with the least amount of «guessing» on my part.
I suspect that frames and lenses were more expensive than I might find, elsewhere, but I believe Dr. Fasciani’s assessment was likely much more accurate and Claudia’s frame guidance and fitting more complete than that of the previous optometrist with whom I consulted, 2 years prior. I’ll definitely return to Dr. Fasciani!

The exam was quite comprehensive and their equipments are new. The doctor spent a lot of time carefully examining my eyes. The price is reasonable and it’s convenient that you can order your lenses right there. Overall, very satisfied.

This was my first visit at this business and it was as good as it gets. They were able to fit my son and I in for an appointment quickly, were very friendly and checked my vision insurance for me to determine what coverage we had. The entire office helped me pick out frames that were both comfortable and looked good. It was a fun experience which was not something I was necessarily looking for when getting an eye exam but certainly appreciated.

I recently moved to the area and needed a new optometrist. I’ve seen Dr. Fasciani a few times now and I can’t say enough good things about him. He is very professional, thorough, and genuinely cares about his patients. Even though I’ve seen offices with higher tech equipment in San Diego and in nicer locations, I will definitely go back to Dr. Fasciani because he’s the only optometrist who has really listened to my concerns.
I will say that in the September-​October time frame there were some appointment mix-​ups and some strange things going on due to the construction in the building. The building was undergoing some renovations and it seemed to really mess with the office staff’s scheduling. I ended up coming in on one day, only to be told I should have received a call the day before to cancel my appointment (which I did not.) I see some other reviews referencing this so I wanted to mention it. My experience has been that this was a one-​off kind of thing and not how they usually run business, and since I live close by it just wasn’t a big deal for me to come back another day. During the few times I’ve been in to see Dr. Fasciani, I noticed that he and his staff made an effort to see patients that had to come in at the last minute or didn’t have an appointment and work them into the schedule. I thought this was really nice and is a better example of how the office operates.

I received a call on a Friday confirming my appointment for the following Monday. On Sunday afternoon I received a call canceling my appointment and asking me to call on Monday to reschedule. No one picked up the phone at their office on Monday. I have never seen a doctor there, so can’t speak to their services, but from a customer service standpoint I consider this to be unprofessional.

Dr. Fasciani is fantastic! He is very thorough and patient! The staff is friendly and welcoming, and the location is easily accessible. I could not ask for more :) After several duds, I finally found my new eye doctor!

After a bad experience with my last eye doctor (particularly with the staff), I was eager to try something new. I’ve seen Dr. Fasciani a few times, and he is really great — very knowledgeable, professional, and friendly. He seemed up-​to-​date on what was going on in the field, and took the time to explain everything in a very clear and concise manner. The staff were also equally friendly, helpful, knowledgeable and clear (particularly when it came to explaining insurance and out-​of-​pocket expenses) — superb! I highly recommend this location.

Very knowledgeable doctors and staff. Friendly people and through checkup. Satisfied customer here!

Dr. Fasciani is very knowledgeable, professional, enthusiastic, thorough, and quick. He explained the results of my eye exam and offered me options on contacts. When I ordered my contacts it only took a day to receive them. The staff is always extremely friendly and professional as well. I highly recommend Dr Fasciani and Del Mar Optometric!

Dr. Fasciani is a caring, knowledgeable and enthusiastic Optometrist. Dr. Fasciani explained the results of my exam and informed me of my different options. He encouraged me to try a few different contacts and come back to adjust them if I had any difficulties. He is eager and excited to help you see your best. The entire office was friendly and professional. I received a follow up call to see how I was doing with the contacts and also to remind me to order more if I needed them. 5 Stars!

Dr. Fasciani is very knowledgeable, thorough, and quick! The whole procedure is very smooth and very little waiting time. I finally understood what astigmatism is because he explained in detail. Also, on a few occasions I’ve ran out of contacts and needed them ASAP (I had a snowboarding trip — cannot wear glasses & goggles together!), and they were really nice and gave me a pair to wear as I waited for my contacts to ship (2 – 3 days). Awesome doctor, friendly staff, I highly recommend this place!

I love this place and always look forward to my appointment. Dr. Fasciani is extremely helpful, patient and brings a fun element to going to the eye doctor (something I’ve never experienced with eye doctors my whole life). The staff is friendly and willing to assist at any time. They take care of you.
Appointments don’t take forever but you don’t feel rushed. It’s the best and I highly recommend.

I’ve been to Del Mar Optometrics a few times this past year for contacts and glasses, and the employees and the doctors are all super friendly. I’ve only met Dr. Graham since I had Dr. Fasciani do my eye exam when I went in. Dr. Fasciani took time to explain everything about my astigmatism and other eye problems (which my previous asian optometrist never did). I wasn’t used to actually talking to an optometrist since the old place I used to go to would just be a 10 minute exam.
And I got a rocking pair of glasses that actually fit my face! The ladies in the front ordered me a bigger frame for my huge head and it came in the same week.