Fidel’s Hwy 71 Auto Salvage

I was very pleased with my experience. They replaced my windshield on my car. The owner was very nice to us. I recommend this business

I needed a bunch of VW parts and located them on a salvage yard parts listing site, and Fidel’s showed several of those items. I went out on a Saturday and located some, but not all, of the parts, paid $ 200 and was told to come back in an hour, when the parts were removed. I came back well over an hour later and they had not… I agreed to come back tomorrow and those parts would be pulled and ready for me. Came back again the following day; the counter man said they were not pulled and it would be another hour or so. I needed those parts NOW, I was on my way to Houston with them. They would refund my money, but take a 20% restocking fee ($ 43, incl tax). Pretty ticked off. I gave them 20 minutes, then they didn’t know which car I picked out (and showed the parts puller, etc).finally showed that they DID have the parts off. No communication with the yard. No customer service. They were about to refund an angrey customer less 20% and didn’t bother checking to see if the parts were pulled. Grrrr…

My car died and the wonderful lady at Carmax told me about this business. She said that her son had used it in the past and they picked up the car withouth charging for towing and bought the car off him as well. I called the number and played phone tag a bit. I asked for a specific amount for my car and they low balled me but said they would ask a manager and call me back. They never called back. This happened a few times and every person I talked to didnt know what was going on so I got several quotes and finally an appointment to get my car picked up. The driver didnt even know what the quote was when he picked it up. He was about 30 minutes late as well. I would say if you dont get a good quote call back the next day and try it again. I dont think they write anything down. They didnt even ask my name. Its good to have that car out of my hair but I would definately bargain with them for the best deal.