Professional, honest, and reliable. Clean and welcoming waiting room. If you don’t have time to wait, shuttle service or loaner cars are available. Love their Customer Care/Customer Referral Program!!! The guys are great with communication every step of the way and take the time to be sure you understand what is going on even if you are unfamiliar with the of the language of automotive repair. Do yourself a favor and check them out!
Sam S.
Évaluation du lieu : 1 Bartlett, IL
Positives Great waiting room with big screen Tv, coffee etc Clean environment I am informed that they are a AAA recommended workshop offer free loaner cars Negatives Car was not ready when promised – took one full day-had to leave car there overnight(but they were nice to the extent they gave me a free loaner car so my work does not suffer) This was my experience-problem was not fixed after spending $ 500 on repair– when I asked owner he said the problem is due to my own driving habits and the problem noise will not go away until I change my driving habits! Heard huge rattling noise even as I was driving the car away from their shop – they took another look-said they missed something the first time and took another hour to fix it – missed something after charging $ 500? does not give anyone a lot of confidence – when I said this to the owner he said«these things do happen, we are human»!! yeah right. Owner sir, when you take $ 500 of someone’s money you cannot say this – you better do a perfect job the first time. Many months after repair, I continue to have an issue and I am not happy with the work that was done. But I am busy now and do not have another day to spend at this repair shop. Based on my past experience and the time I spent at this shop in the past, I have chosen not to go to this repair shop again.