St Croix Tan

Had a very awful experience with the salon yesterday and wasn’t going to post anything but I don’t want anyone to ever feel as awful and displeased with a salon as I did. I won’t go into details but the district manager is very disrespectful and rude. Take your business elsewhere!

Friendly staff, clean beds and rooms, and they sometimes give you a jolly rancher with your clean towel! Prices are a bit high, so I couldn’t pass up a free week coupon. Nice building, good location.

Spray tanned my 15 yrs. old for $ 33. w/​out parental consent. The tan did not take and her whole body was blotchy. My daughter called to get a refund and was told she could have a courtesy tan. I did not want her to have another tan… or the 1^st tan but that’s another story.
When I called to speak to the manager the girl who answered the phone was rude and said she would have the manager call me back.
When the manager returned my call, I was told they do not offer refunds because it was a cash transaction. I then asked to speak to the Owner or District manager. The manager said she would have Mike call me. She would not give me his full name because Mike doesn’t like his name to be given out. Then 15 minutes later I got a call back from the manager stating that Mike was too busy and had too much going on to speak to me. Too busy for customer service Mike? That’s just BAD business! My daughter should not have been allowed to tan in the salon without parental consent. When I stated this to the manager she said anyone can spray tan because there are no chemicals in a spray tan… This is sooooo untrue. Even the organic spray tans have chemicals in them. Needless to say I will be filing a complaint w/​the Better Business Bureau. Thanks for your time Mike!