AAMCO Transmissions & Total Car Care

I wouldn’t let my worst enemy ever step foot into this shop. Several thousand dollars later and my car is still having the same issues that I took it in with. Horrible customer service and they aren’t willing to work with you to alleviate the problems that they caused and didn’t fix. I wish I never took my car there from day one.

Finally, a place I can trust! Joe is always honest with me, not trying to up sell this or that that I don’t need. I previously went to another car care place to get my oil changed (I drive a hybrid) and once they got in there, they told me my car only takes this particular oil, which jumped the price up from $ 25 to almost $ 80! AAMCO did it for me for their regular price — and I didn’t even have to mention the prices at that other place. Joe is always fun and courteous with me, keeping me updated with calls if my car is in their shop for more than an hour. He has earned my trust, along with the Delray AAMCO — which, needless to say, is a rare thing in this business. I go to them for ALL my car care needs now.

«Meh. I’ve experienced better.» perfectly describes my experience at the AAMCO in Delray Beach. My 2007 Honda Civic air conditioning was intermittently turning on and off, so I took it in hoping that it just needed to be re-​charged or something like that. Unfortunately, it turned out my compressor was bad and needed to be replaced to the tune of $ 1000. I had a few positives and negatives with my experience:
Positives:
1) I was about to take the car home to think about it, but then the owner gave me a $ 100 discount when he saw how hesitant I was about the price.
2) I didn’t have a way to get home, so the owner had someone pick me up and drop me off every time I need to go to/​from the shop/​my house.
3) Most importantly, my air condition has been working fine ever since the fix.
Negatives:
1) I was told that a $ 150 diagnostic fee was included in the total price (I specifically asked about this). I signed off for the work to be done on a piece of paper where everything was quoted out for a certain price. When I came to pick up my car the next day, I paid the bill I signed off on — and then was presented with another separate bill for the $ 150 diagnostic fee. When I complained that I was told that this was already included in the total price, I was told that I must have misunderstood. I didn’t really have a choice at that point so I just paid it, but it left a bad taste in my mouth.
2) When I initially signed off for the work to be done, I was told that the car would be ready for pick up that night or the next morning. I called the next morning when I didn’t hear from them and I was told it would be done shortly after lunch. I then called shortly after lunch and was told the car wouldn’t be ready for another 2+ hours (around 2 PM). I complained that I was told the previous day that the car would be ready by the following morning at the latest. I was told that this was «physically impossible» and that no one told me that. So they were either lying to me at that point, or they lied to me the previous day. I don’t mind if the car was taking longer than expected, but I would have just liked to be better informed about the timing since I had other appointments I needed to reschedule.
At the end of the day, they fixed my car for a semi-​reasonable price (compressors are expensive to replace in general). However, I don’t think the whole process went very smoothly and I would not trust them to do work on my car in the future.

This place is a true anomaly in South Florida automotive repair, these guys are good! Larry, the transmission wrench, is experienced, knowledgeable, more than competent and as big a committed professional as you can get. I brought my Lexus SC400 in for work and Sean, the manager, was straight forward and honest. He quoted my a price for the work after explaining what the job entailed and that was the price I paid. Sean called me on a regular basis to keep me informed of what was going on and when there was a problem he stood behind his work and resolved everything in a courteous manner with absolutely no friction or BS.
I’d recommend this shop to my mother!