Metro Taxi of Palm Beach County

My Dad has been wheelchair /​scooter bound for a year now, and has not left his living community to go out to eat, or anything other than doctor appointments. He planned a big surprise party for my mom’s 86^th birthday, making reservations, and calling friends, and setting up handicapped transport with Metro, all 2 weeks in advance. This was a really big deal, party of 11, hopefully paving the way for more outings. Dad called Metro 2 days before, confirming arrangements, and was assured all was in place. On the day of the party, 5 minutes before pickup time, we received a call from Metro, saying there was no van or driver available. When questioned, Metro dispatcher stated he had just come on to work 38 minutes ago, and order just popped up on his screen. He did not know if or when he could get transport to us. We went downstairs, sent the rest of the party to the restaurant, and settled down to wait. After 20 minutes, I called Metro, and was told they could get us to the restaurant, but could not pick up later. Absolutely the worst service and attitude, completely ruined the occasion, and not even a call from the company with an explanation or apology. Don’t depend on Metro, they will leave you in the lurch.

I made arrangements to be picked up and they arrived 45 minute late. I called when they were 15 minutes late and they said the driver was on his way. Soon after I got a call from the driver who said he was 5 minutes away. Thankfully, I had alternate transportation so I left after another 15 minutes passed. He finally arrived 45 minutes late but it was too late for me. So unfortunate. I will never call them again. 45 minutes is just too long.

Left stranded by Penske Insurance Dept. (worth repeating) (A Great company with a very bad insurance claims dept)
Metro Taxi is also the Penske area representative.
Great service on check in. Ultra pleasant folk. Ordered up a taxi, it took some time, but within reason…
Taxi driver drove the meter to almost Forty Dollars ($ 39.46) on a two point three mile (2.3 mile) run.
Rate was three something for the flag drop and with a two something per quarter mile.
Driver said he knew exactly where we were going as he drove circles around the destination. I pulled out my GPS to direct him exactly. (Why does not a Taxi have this??) Upon arrival the driver says «CASH ONLY!» even though I could plainly see the credit card device. The dispatch was called about the overcharge. They offered to get back on the overcharge Reasonable enough?!? Trying to get the refund proved futile. Ride a turtle, rent a limo, or walk till you drop dead in the heat, but I would pass on this Taxi «SERVICE».

Really would give zero stars. I called and was told by the owner they would take me to Fort Lauderdale airport from Boca for a flat rate of $ 55. Got to the airport, was charged by the meter for over $ 68. Cab driver called to inquire, and was told I was never told about the flat rate. Will never use this company again. Travel often, too many companies out there — don’t need this one.

They never showed up after 1 hr and 15 minutes And 3 calls. Ruined our night trying to make it to see the Heat play. We are on hold now for 7 minutes for the 4^th phone call. They said they thought they already picked us up. Then they said they could not find our address. We just hung up after waiting 7 minutes Called back and they put us directly on hold. We are taking our own car and cabbing it home. Loser company. Use another cab company

I reserved a taxi to take me to the airport the following day. They never showed up. I called to ask what happened and they were unapologetic, saying, «he’ll be there in a few minutes.» About 5 minutes later, they called again to ask my address. I told them to forget it and woke up my wife and young son to take me to the airport.
I’ve lived in Florida for many years and I know we don’t have the most competent services. However, this company has created a new benchmark in horrible service and I don’t understand how they can still be in business with so many bad reviews.

I called 45 minutes in advance to have my husband and son picked up from the hospital emergency room. Pick up was scheduled for 6:10 am on a Sat so I can’t imagine they were super busy. I called at 6:10 to see where they were, as they had not arrived yet. I spoke with an incredibly rude man who then transferred me to somebody saying their driver would be 8 minutes late. After 15 minutes, I called back. I told the woman it was well past the time I scheduled and that it was important my son and husband were picked up as they were at the HOSPITAL. I reiterated location 3 times and importance of pick up asap. She rudely said «ma’am I told you he was on his way and would be there any minute,» and then hung up on me. Then, when the cab finally got there– 35 minutes late, she called back saying cab driver couldn’t find them in the spot I told her they’d be 5 times. Seriously? Worst service ever, rudest people I’ve dealt with. Will never use this service when I come back to FL. I am not the type to write bad reviews but I don’t want this to happen to anybody else!

I made arrangements to to be picked up last night at Palm Beach International Airport by a Metro Taxi cab. The cab arrived 45 minutes late. My wife, my son and I stood outside in the hot humid night waiting. The driver was very cordial and drove well and I couldn’t blame him for being late as it was obviously a mistake by the dispatcher but, nevertheless, I wouldn’t use them again.