T-Mobile

We have been doing business with Luis for over 3 years. He’s always courteous & polite & knows his business very well.

Never have I been to this location without encountering some sort of issue. Every time that I have come in, I am waiting at least 20 – 30 minutes to even be acknowledged by an employee, and when I am, the service is lackluster and VERY slow. When I tried ordering an iPhone 6, I was in store for 3+ hours and due to the lackluster Computer system of this location, I wasn’t able to process my order and wasted 3 hours standing around, while one of the employees was chatting with a customer making what should have been a simple transaction an hour long process. A majority of the employees also are always on their phones, or conversing with each other when it is clear that there are people waiting to be helped. This location is also a non corporate owned location, so they don’t hold the employees and products to the same standards. Newer products such as the iPhone 6 are not put on display until weeks after the product has been out and the displays in store are outdated and contain some misleading information, such as the «free data on all tablets purchase» sign. The store is also always understaffed and very few of the employees know what they are doing. My various negative experiences at this location has sealed the nail on the coffin with this location, and I do not plan on coming back or recommending this location to anyone unless corporate buys back the location and hires friendlier and more competent staff.