Tamiami Tile

I’ve been into and bought from this store many times. There is never anyone immediately available to help. Yesterday there was only one sales person and when I asked how much longer she would be with the customer, she said «About an hour». I hope that was a very very big customer!

TERRIBLE customer service! Not open on weekends, one sales person on the floor on a Tuesday and she’s been tied up with the same customer for almost an hour. And, NO ONE here for 3 days that is allowed to give me a price quote! And the receptionist doesn’t seem to care in the least about my time! Unacceptable!

Great selection, that’s it. Poor customer service. Poor follow up. Poor follow through. Go elsewhere and avoid the massive headache.

I had a great experience at Tamiami! Jessica was awesome and I found the perfect tile for my backsplash. Loved their selection!

Unfortunately they have the best selection, but also the worst customer service and EXPENSIVE. 3−4times more then competitors. Jason is not upfront about anything we discussed. Delivery charges cost us 26% of the total bill. Of the delivery change he tacked on an additional $ 100 stating the it shipment was coming in from VA and was changed to CA. That is a huge price difference when you are on a strict budget. He should have disclosed this and given us the option to not take it or offer a courtesy credit of some sort in good faith. Neither were an option. He should have at least produced a shipping bill, so it did not come across completely shady.
Bottom line, the sales staff poorly represent the beautiful tile they have. You have no value as a customer and thats not way to keep clients. They should really hire more friendly staff. They will eventually insult enough of the wrong people lose their business reputation. Bad publicity has a domino effect

I wish I could give it no stars at all.
They have a nice selection of tiles, the sales rep Jason was helpful, however, they promised the tiles would arrive in 2 – 3 business days, and we are now going into the 3^rd WEEK! I already PAID and can’t get a straight answer. It’s incredibly frustrating.
As a side note, when I first went there, I did witness another sales rep (a woman) be just downright NASTY to a lovely couple that had walked in and needed help. She was so rude, rolled her eyes and refused to see them, just really nasty. I wonder how she ever sells anything at all.
That should have been a sign that this place would be such a letdown.

Don’t even set foot in this place. Although they have beautiful tile their attitude toward customers leaves much to be desired. Jason, the sales person, is the definition of rude. His attitude toward customers is totally disgusting.
My initial contact with Jason was via phone. I simply asked what time the store opened and if he was going to be there. He informed me that he had an appointment that would last 2 hours and he «needs more than 20 minutes notice». Hey, Jason, all I did was ask if you were going to be there. He suggested I come in around 11am. I told him 11 30 worked better for me. Fine.
Since things changed for me, I arrived at 11am and told a man at the desk that I was there, albeit early. He told me he would tell Jason. I saw Jason standing within earshot, not doing anything. He looked at me then ran into a back room. As I wandered around the showroom Jason came out of the back room, knew who I was, knew I had an appointment, yet chose to make a personal phone call at his desk in front of where I was standing. By 11 15 he still refused to wait on me, busying himself at his desk. I asked if he was ready for me and he copped an attitude that «as we discussed earlier» I can’t give him 10 minutes notice. Hey, Jason, you weren’t busy and even offered me an 11am appointment. The man that had been at the desk then copped an attitude and told me that I was walking around the showroom and he «didn’t have time» to tell Jason I was there.
First, Jason KNEW I was there. Second, this man had been sitting at the desk with Jason talking yet he «didn’t have time to tell him»?
No way would I deal with this company. A company is only as good as it’s representatives and these 2 people were a poor representation.